The service I've received from Sewing Machine World is simply, stunningly, excellent and words cannot express just how highly I recommend them. I took in a machine which I genuinely expected to be... See more
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Made ever so welcome when I went to view a machine before purchasing, had an issue with it just under a year later, popped along and was rectified so quickly (within the hour) to also be reassured th... See more
Company replied
Sewing Machine World (SMW)ordered my new Brother scan n’ cut machine from their Brother supplies and unfortunately the supplies did not complete the order. SMW, was so apologetic for the delay, the... See more
Company replied
I was convinced that my sewing machine needed replacing as it kept breaking the thread and wouldn't sew properly. I took it in for a service and can't believe the difference it has made, it's like ha... See more
Company replied
Company details
Written by the company
We are Sewing Machine World, based in King’s Lynn, Norfolk, offering many services from our Bricks and Mortar shop. We are dealers and approved warranty agents for all major sewing machine brands; Bernina, Brother, Janome, Pfaff, Husqvarna, Juki and Babylock and also sell refurbished used machines. As well as carrying out servicing and repairs in our workshop, we are the only official warranty agent for Babylock in the UK. We sell online at www.sewingmachineworld.co.uk and offer Free Delivery on all machines, with our unique return to base warranty terms. Our friendly team have the knowledge to help you find the perfect machine, or with trouble shooting should problems occur. We also offer one to one tuition on all new machines purchased in store. We have engineers on site and experienced product specialists on hand to guide you from the first enquiry, through to a hassle free after service.
Contact info
7 Laen Court, Horsley's Fields, PE30 5DD, King's Lynn, United Kingdom
- 01553773362
- info@sewingmachineworld.co.uk
- sewingmachineworld.co.uk
5 star review
Another great purchase from sewing machine world.
I would highly recommend them to anyone. All the staff are really knowledgeable and helpful. There machines are all in show and demos available in store too. I wouldn’t go anywhere else !
December 29, 2024
My bobbins arrived very quickly.
My bobbins arrived very quickly after placing my order. They were well packaged.
December 10, 2024
Excellent service as always
Excellent service as always. Prompt responses and lovely staff. My go to place first
December 16, 2024
Great service very helpful
Great service very helpful. Came and set my new machine up and on its table also gave me some pointers. You can’t beat a family run business. Will definitely be going back for accessories.
December 10, 2024
Unprompted review
Great service
Great service, ordered one day and arrived the next, can’t get better than that!
November 29, 2024
Super service
Super service, super Brother F560 machine! Love the free quilting kit offer too
November 18, 2024
Great service
Great service. Harvey was brilliant. He really helped my decision. Machine is brilliant too. Very happy.
November 14, 2024
Excellent service
Excellent service. Product as described. Would highly recommend. Thanks
November 9, 2024
Exceptional customer service
From beginning to experience with Sewing Machine World was amazing.
I ordered a refurbished Janome machine. I received a phone call from Steve to let me know that the machine was listed as 'pick up only,! I had not realised this but it didn't cause any problems and without hesitation Steve said they would pack and post to me, all I needed to do was pay the postage.
I am delighted with my purchase, which was a bargain and not much more than the price quoted to repair my old machine (which was far inferior to my new one).
Amazing service, going the extra mile with customer service.
Thank you so much 5☆
October 28, 2024
Happy to give 5 stars
Happy to give 5 stars. There was a small issue with my order but as soon as they spotted it, they contacted me to let me know what was happening and apologised. Honesty and integrity that’s not often seen these days. Will definitely be using them again.
October 26, 2024
Reply from Sewing Machine World
Thank you for leaving this 5 star review. We hope you enjoy using your new machine!
Cannot hope for better service anywhere…
Cannot hope for better service anywhere in this country. Extremely polite and friendly and obviously experts in their field. Thank you very much
November 8, 2024
Unprompted review
Exceptional service and speedy…
Exceptional service and speedy delivery, went out of their way to help get a machine in time for a family birthday
September 12, 2024
Real old-fashioned customer care.
I bought a pre-loved machine from here and the staff could not have been more helpful. The machine was delivered so quickly and was as good as a new one. Any correspondence is dealt with quickly and the staff really do care about customers being happy and confident with any purchase they make. I would not hesitate in recommending them. I would happily give Sewing Machine World 10 stars!
September 14, 2024
Reply from Sewing Machine World
Thank you Irene for this lovely 5 star review! We really appreciate you taking the time to share your feedback and we're pleased to hear you're happy with your machine.
Reply from Sewing Machine World
Thank you for taking the time to leave us a review and share your feedback! We're pleased to hear you received helpful and friendly service from the team
Great customer service
Rita and Steve gave me the very best customer service. I feel like they treated me as a person and didn't use a script, which is certainly refreshing :-) Got my machine quickly. Thank you. I'll definitely buy from this company again when I need accessories etc.
September 10, 2024
Reply from Sewing Machine World
We are so pleased to know you had such a good experience. Thank you for leaving us a review. We hope to see you again soon!
Reply from Sewing Machine World
Thank you so much for your 5-star review! We're glad we could assist with your order. If you ever need anything else, feel free to reach out.
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