SexToysShop.com Reviews 65

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Shopping at sextoysshop.com is an easy to use, online experience with a great range of products and tasteful tutorials on the product use and care. Sextoysshop toys have brought the excitement back an... See more

Company replied

Rated 5 out of 5 stars

My wife and I are avid toy collectors, we have bought from alotalotalotdifferent stores over the years. The site layout is great along with the selection. Shipping was very fast and discreet, altho... See more

Company replied

Rated 5 out of 5 stars

They sell the best for filling toys out there each and every toy has made me scream with pleasure the are amazing! I've bought from sextoysshop for years, and they're one of the best companies I've... See more

Company replied

Rated 5 out of 5 stars

I love Sextoysshop! I love the discretion of the packages and the way it appears on my bank statements. I love the way there are straightforward and not vulgar videos, photos, and descriptions of the... See more

Company replied

Company details

  1. Sex Toy Store
  2. Adult Entertainment Store

Information provided by various external sources

Get the pleasure you want!


Contact info

4.9

Excellent

TrustScore 5 out of 5

65 reviews

5-star
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Rated 5 out of 5 stars

Great products at great prices

Great products at great prices! Will definitely order from again!

September 13, 2018
Unprompted review
SexToysShop.com logo

Reply from SexToysShop.com

Hello Jessica,

Thank you for your review. We're happy that you are satisfied with our products and look forward to hearing from you soon.

Best regards,
Julia Howell

Rated 5 out of 5 stars

amazing product ranges.

August 28, 2018
Unprompted review
SexToysShop.com logo

Reply from SexToysShop.com

Thank you Sai.
We appreciate your review.

Have a nice day!
Best regards,
Julia Howell

Rated 5 out of 5 stars

Amazing

Amazing
Honestly...it gets the work done. You know what im saying? hehe

August 26, 2018
Unprompted review
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Reply from SexToysShop.com

Thank you for your review, Megan!

We're happy that you're satisfied with our products and look forward to hear form you soon.

Best regards,
Julia Howell

Rated 5 out of 5 stars

Good Stuff

Good Stuff Good Stuff Good Stuff Good Stuff Good Stuff Good Stuff Good Stuff Good Stuff.

July 16, 2018
Unprompted review
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Reply from SexToysShop.com

Hello Gokul,

Well, it's obvious that you're impressed with your order! ;) We're happy when our customers are satisfied and hope to hear from you soon.

Have a nice day!
Julia Howell

Rated 5 out of 5 stars

It is very well in verity and seems to…

It is very well in verity and seems to have something for all

June 24, 2018
Unprompted review
SexToysShop.com logo

Reply from SexToysShop.com

Hello Aaron,

Thank you for your review. We're happy that you're happy with our products and hope to hear from you soon.

Have a nice day!
Best regards,
Julia Howell

Rated 5 out of 5 stars

Nice products

Nice looking website and there are many products to buy. 10/10

June 20, 2018
Unprompted review
SexToysShop.com logo

Reply from SexToysShop.com

Hello Manchu Kuo,

Thank you for a high evaluation of our company! You're always welcome back!

Best regards,
Julia Howell

Rated 5 out of 5 stars

Sturdy and comfortable

Sturdy and comfortable. We're enjoying every minute of it 🤗🤩😍

April 25, 2018
Unprompted review
SexToysShop.com logo

Reply from SexToysShop.com

Hello Regina,

We're happy that you're satisfied with our products.

Enjoy and have a great day!

Best regards,
Julia Howell

Rated 5 out of 5 stars

What I bought broke within a few days …

What I bought broke within a few days and they replaced it free of charge and shipped some extra goodies with it! How clutch!

January 31, 2018
Unprompted review
SexToysShop.com logo

Reply from SexToysShop.com

Hello Cordell,

Thank you for your review.
We're happy you liked our service and would like to apologize for the inconveniences caused, once again.

Have a nice day!
Best regards,
Julia Howell

Rated 4 out of 5 stars

I loved all the products I got but out of stock item...

I loved all the products I got but I ordered something that they let me purchase and then after my order was complete I got an email that they were out of stock of one of my items. I was given some of the money back on my order but it would’ve been nice to know it was out of stock before making my purchase because then I could have purchased something different. In order to buy something different in replace of the item that was in my cart, I had to pay shipping again for the single item. I don’t feel like that was fair since I could’ve made it one order from the beginning and only paid shipping once.

December 4, 2017
Unprompted review
SexToysShop.com logo

Reply from SexToysShop.com

Hello Janice,

Thank you for your review.

We're sorry about your experience. We really hate disappointing our customers but sometimes it happens that our Warehouses are so busy, they forget to update their inventory in time. So when an order gets to them and it turns out they don't have a certain item in stock, they had to cancel it but we find out about that too late to let our customer know.

Once again, we'd like to apologize about this inconvenience caused and will do our best to avoid such things in future.

Thank you for your understanding and patience.

Have a nice day!

Best regards,
Jessica Howell

Rated 5 out of 5 stars

Amazing!

At first i was very skeptical, but after ordering a bathmate and some anal training toys, to my relief the package made it to my place in less than 3 days, over the weekends too! Everything was perfect! Will definitely order from this website again!

November 19, 2017
Unprompted review
SexToysShop.com logo

Reply from SexToysShop.com

Hello Alfred,

Thank you for being honest. And we're also happy to know that you're satisfied with your order and quick delivery. We hope to hear from you soon and will make sure to always keep you satisfied with our service.

Best regards,
Julia Howell

Rated 5 out of 5 stars

Excellent

Excellent service, quick posting, discreet packaging, quality product. All good, already considering next purchase!

October 11, 2017
Unprompted review
SexToysShop.com logo

Reply from SexToysShop.com

Thank you, Olivia! We're glad to know you're happy with your order and look forward to hear from you soon.

Best regards,
Julia Howell

Rated 5 out of 5 stars

Great service, thanks!

The shaving cream is amazing, no razor burn after just one use. I got my product fast and will definitely order from sextoysshop.com again!

June 8, 2017
Unprompted review
SexToysShop.com logo

Reply from SexToysShop.com

Thank you, Audrea!

Looking forward to hear from you soon.

Have a nice day,
Julia Howell

Rated 5 out of 5 stars

Discreet and on time

Items arrive on time and discreetly packaged. I am happy with all items received. Product detail and information on point!!

May 16, 2017
Unprompted review
SexToysShop.com logo

Reply from SexToysShop.com

Thank you, Yvette!

We do our best to make our customers satisfied with our service and products they order from us.

Hope to hear from you soon.

Have a great day!
Julia Howell

Rated 5 out of 5 stars

Exactly as described

Exactly as described, great price and super fast delivery

May 1, 2017
Unprompted review
SexToysShop.com logo

Reply from SexToysShop.com

Hello Chris,

We're happy to know that you're satisfied with your order and look forward to hear back from you soon.

Best regards,
Julia Howell

Rated 5 out of 5 stars

Perfectly discreet!

Shopping at sextoysshop.com is an easy to use, online experience with a great range of products and tasteful tutorials on the product use and care. Sextoysshop toys have brought the excitement back and encourages us to turn off the telly early so we can enjoy each other long into the night, or day. We use our toys regularly to enhance and expand our bedroom fun. Thanks.

April 4, 2017
Unprompted review
SexToysShop.com logo

Reply from SexToysShop.com

Hello Rosalind!

And thank you so much for your review! It's very important for us to know that you're happy with our products, as well as our website and service. We hope to make it even better with time and easier to use.

Have a nice day!

Best regards,
Julia Howell

Rated 5 out of 5 stars

Amazing

They sell the best for filling toys out there each and every toy has made me scream with pleasure the are amazing!

I've bought from sextoysshop for years, and they're one of the best companies I've dealt with regarding customer service. Plus the good are great, reasonably priced and always picked and delivered promptly :)

March 31, 2017
Unprompted review
SexToysShop.com logo

Reply from SexToysShop.com

Thank you, FLO!

We're happy when you're happy and hope to make you feel even better in future!

Have a nice day!

Best regards,
Julia Howell

Rated 1 out of 5 stars

Horrible I placed two orders one was sent back from wrong address nobody responded to me yet I made another order I pay $22 to rush it this was last week I still do not have a tracking number Or anyt

Terrible ordered two things one thing went to the wrong address it was sent back no one called or anything no email nothing right after made another Pay $22 and some change extra for faster delivery it's been four days now still I have no tracking number has not been sent out yet don't even know if they receive the order but I do know that they receive the money what I was trying to do right now was find a customer service number for them this is horrible if you want to contact me let me give you my order number Here's one invoice number 1075948. And his the other
number ST100007947

March 28, 2017
Unprompted review
SexToysShop.com logo

Reply from SexToysShop.com

UPDATE from 4/4/2017

Hello Salina,

We still haven't got any reply from you to any of our e-mails and you never pick up your phone.
Unfortunately, we don't know the reason why.

Anyway, we hope you'll see our reply here.

Your second order was delivered in time. For privacy reasons, we won't display the tracking number here. As for the first order, it is still returning back to us.
We hope you enjoyed the items you ordered from us.

Best regards,
Julia Howell
_______________________________________________________________________________________________________

Hello Salina.

Thank you for your review.

We are truly sorry that you have never received any of our e-mails or order confirmations.

We always reply to our customers. It could be not immediately after we receive their e-mails because we have lots of customers and e-mails to process each day.

We are almost sure that our e-mails got to your SPAm folder, since such things also happen. The e-mails we sent you have never returned back to us which means that they've reached you.

As for the tracking number, this is a discreet and confidential information, so we don't have right to publish it here.

We have sent you several e-mails to the e-mail address you have indicated in your order and also called you but were unable to reach you since you never picked up the phone.

We are waiting for your first order to return back to us because you have forgotten to indicate your apartment number in your order details. As soon as it does, we'll let you know and reship it to the correct address.

As for the second order, it was shipped and you should receive it today, March 29. Exactly after 3 business days you paid us for.

Thank you for your patience and understanding.
Hope this helps.

Best regards,
Julia Howell

Rated 5 out of 5 stars

First order, lifetime customer.

My wife and I are avid toy collectors, we have bought from alotalotalotdifferent stores over the years. The site layout is great along with the selection. Shipping was very fast and discreet, although I prefer boxes over white mailing bags....but not a deal breaker, maybe could be an option for valued return customers? (Hint hint) thanks for a great first experience.

March 22, 2017
Unprompted review
SexToysShop.com logo

Reply from SexToysShop.com

Hello Ashley,

Thank you for your kind words about our store and service.
We're happy when our customers are happy and satisfied with their purchase and will do our best to make your future shopping even more enjoyable!
As for the packaging, thank you for the suggestion - we'll forward it to our shipping department and see what they can do about it.

Have a great day!

Best regards,
Julia Howell

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