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I figured this website needed a good review. I ordered personalised football phone cases for me and my brother and i’m impressed with the quality of the cases they came relatively fast my one thing was there was no tracking information provided or follow up emails from the processed order completion also my emails were found in spam folder for anyone who couldn’t find them but other than that i would purchase again from this website.
47655 I placed my order last Saturday, now i have still had no confirmation or any follow up on my contact sheet.
However to my complete surprise the phone case been delivered today.
So this message is to say THANK YOU for my order. I have given this review 3 stars, as i can see i am one of the few lucky ones.
I personally will not order again, but am grateful for getting my order.
Reply from Sezzar
Thank you for sharing your experience. We're delighted to hear that your phone case has been delivered.
We apologise for any confusion regarding the lack of confirmation or follow-up on your order. Typically, customers should receive an email confirmation shortly after placing an order and again when the order has been dispatched. It's possible that the emails may have inadvertently ended up in your spam or junk folder, causing the lack of communication.
We understand that this situation may have caused inconvenience, and we appreciate your understanding. Your feedback is incredibly valuable to us, and we will use it to improve our processes to ensure a smoother experience for all our customers in the future.
If there's anything else we can do to assist you or if you have any further concerns, please don't hesitate to reach out to our customer service team. We're here to help.
Thank you once again for choosing us, and we hope to have the opportunity to serve you better in the future.
Sezzar Customer Service Team
Do not order from this company I haven’t received my order and as previously mentioned no at of tracking or getting in touch £11 lost should have read reviews first.
Reply from Sezzar
We sincerely apologize for the inconvenience you've experienced with your order. It deeply concerns us to hear that you haven't received your purchase, and we understand how frustrating this must be for you.
We take full responsibility for any issues with our service and are committed to resolving this matter promptly. To better assist you, could you please provide us with your order number and any other relevant details? This will help us investigate the situation and track down your order.
In the meantime, we want to assure you that customer satisfaction is our top priority, and we are actively working to improve our communication channels to prevent such issues from happening in the future. We truly appreciate your feedback and want to learn from this experience to enhance our services.
Once we have the necessary information, our customer service team will reach out to you promptly to address the situation and find a satisfactory resolution. We value your business and hope to have the opportunity to make things right.
Thank you for bringing this to our attention, and we appreciate your understanding.
Best Regards,
Sezzar
Customer Service Team
I should have read reviews before parting with money. Purchased a personalised item for my ill uncle in nursing home. What robbers.
How on earth are they allowed to Rob off us innocent people?
7th December
STILL NO DELIVERY. DAYLIGHT ROBBERY!!!!!!!
Reply from Sezzar
We appreciate you taking the time to share your concerns, and we sincerely apologize for any disappointment you've experienced with your recent purchase. We take customer feedback seriously, and it's disheartening to hear that your experience did not meet your expectations.
We understand the importance of the personalised item you purchased for your uncle, especially given the circumstances, and we deeply regret any inconvenience caused. Our team is committed to resolving this matter promptly.
Our goal is to ensure that every customer has a positive experience with our products and services. Rest assured, your feedback will be shared with our team to address any potential areas for improvement in our processes.
If you have additional concerns or questions, please feel free to reach out to our customer service team directly. We appreciate your understanding and the opportunity to make this right.
Thank you for bringing this to our attention.
Sincerely,
Sezzar.com
Customer Service Team
Reply from Sezzar
Thank you for bringing this matter to our attention, and we sincerely apologize for any negative experience you may have had. We take allegations of scams very seriously and assure you that your concerns will be thoroughly investigated.
Please be assured that we are committed to maintaining the trust of our customers and ensuring the integrity of our services. Your feedback is invaluable in this process, and we appreciate your cooperation in resolving this matter.
You may contact our customer service team directly and we will do our utmost to investigate and rectify the situation.
Once again, we apologize for any inconvenience you've experienced, and we appreciate your patience and cooperation.
Sincerely,
Sezzar.com
Customer Service Team
It’s a fraud website, please don’t order and waste your money. I am reporting them!
Edited-in the end after waiting for absolutely ages, I did receive the product but their phone number on the website is out of service, their email address on the website is incorrect too so there is no way of getting in touch with them if the item hadn’t arrived.
Reply from Sezzar
Thank you for bringing this matter to our attention, and we apologize for any inconvenience you may have experienced. We take allegations of fraud very seriously, and we are committed to investigating and addressing your concerns promptly.
Rest assured that maintaining the trust of our customers is of utmost importance to us. We have a dedicated team working diligently to address your concerns and any potential issues with our services.
If you have any additional information or questions, please feel free to contact our customer service team directly. We appreciate your patience and cooperation in helping us resolve this matter.
Once again, we apologize for any inconvenience, and we are committed to ensuring a positive resolution.
Sincerely,
Sezzar.com
Customer Service Team
Do not trust! I ordered a simple phone case a month ago and I’m still waiting for it. Tried to contact them twice and had no answer. What a hassle for £7!!
Reply from Sezzar
We appreciate you taking the time to share your concerns, and we sincerely apologize for any disappointment you've experienced with your recent purchase. We take customer feedback seriously, and it's disheartening to hear that your experience did not meet your expectations.
We understand the importance of the personalised item you purchased for your uncle, especially given the circumstances, and we deeply regret any inconvenience caused. Our team is committed to resolving this matter promptly.
Our goal is to ensure that every customer has a positive experience with our products and services. Rest assured, your feedback will be shared with our team to address any potential areas for improvement in our processes.
If you have additional concerns or questions, please feel free to reach out to our customer service team directly. We appreciate your understanding and the opportunity to make this right.
Thank you for bringing this to our attention.
Sincerely,
Sezzar.com
Customer Service Team
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