Quality of mirror not good at all, very shoddy workmanship. This company also don’t offer free returns like lots of other companies do. They also take the cost of delivery, which the customer, pays ba... See more
Company replied
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Absolutely shocking customer service. Ordered two items as gifts separately paid for delivery and they sent both items to one person. Their mistake and they didn't rectify. I asked for a Manager to ca... See more
Company replied
I purchased a mirror which once received I didn't like the quality as you could see where the plastic joined. When I mentioned why I was returning the item I was told that they were shabby chic,... See more
Company replied
Received 2 damaged bedside cabinets which I paid over £300 for and they are all scratched and marked. I took pictures of the chrome legs which are damaged and evidenced I opened them immediately after... See more
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Company details
- Furniture Store
- Bathroom Remodeler
- Bedroom Furniture Store
- Garden Center
- Interior Designer
- Kitchen Supply Store
- Lighting Store
- Living Room Furniture Store
Written by the company
We strive to offer best value for money whilst ensuring top quality products that are sourced from the leading suppliers around the world. Our product database is constantly being increased with the latest furnishings and products available. Our quality standards team check all items before dispatch to ensure you receive your items in perfect condition. Our dedicated team are very helpful and strive to ensure that our customers are totally happy in all their dealings with shabby chic and vintage. We have sold 1000’s of products worldwide and have a dedicated customer base who return to us time and time again. The business has benefited greatly through valued customer recommendations and feedback.
Contact info
108 Rosyth Way , M13 2EU, Dunfermline, Edinburgh , United Kingdom
- shabbychicandvintage@sky.com
- shabbychicandvintage.co.uk
1.4
Bad
70 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Stags Head Wall Decor
I purchased an item for my home and was quite pleased, although the item was smaller than expected its lovely quality and arrived quite speedily.
Perhaps if pictures are taken with another item so a sense of size could be achieved then I would have given this a 5* rating!
February 8, 2017
Unprompted review
Reply from Shabby Chic & Vintage
Hi,
Thank you for your review
We are so glad you are pleased with the service you have received. We will look at taken another image to include a larger item along side the stag head to give a better sense of size.
Kind Regards
Shabby Chic and Vintage
Reply from Shabby Chic & Vintage
Hi,
Thank you for your review
We are so glad you are pleased with the service you have received
Kind Regards
Shabby Chic and Vintage
Reply from Shabby Chic & Vintage
Hi,
Thank you for your review.
So glad you are happy with your purchase and our service
Kind Regards
Shabby Chic and Vintage
Grey distressed mirrir
Great mirror and fast efficient service very impressed!
February 8, 2017
Unprompted review
Reply from Shabby Chic & Vintage
Hi,
Thank you for your review.
So glad you are happy with our service and your mirror
Kind Regards
Shabby Chic and Vintage
Awful customer service
Absolutely shocking customer service. Ordered two items as gifts separately paid for delivery and they sent both items to one person. Their mistake and they didn't rectify. I asked for a Manager to call me and they refused. Wouldn't recommend them ever. For the sake of an item that was worth less than £15! It was their mistake, you would think that they would offer a refund for the delivery I paid for seen as the item that wasn't sent out....but nope! Very unprofessional.
February 8, 2017
Unprompted review
Reply from Shabby Chic & Vintage
So sorry you have experienced this, we did send both items to the one address which was our complete fault and we did offer to have the item collected and sent to the correct person however you did refuse for the item to be collected.
I am the manager and did speak to you on the telephone and did offer the above but without the item collected we could not offer a refund for this item. The items purchased had free delivery so no charges were made for delivery
Best wishes
Shabby Chic and Vintage
Reply from Shabby Chic & Vintage
Hi,
Thank you for your review.
So glad you are happy with our service
Kind Regards
Shabby Chic and Vintage
Great service
Furniture fantastic great service quality company. Would use again
February 8, 2017
Unprompted review
Reply from Shabby Chic & Vintage
Hi,
Thank you for your review.
So glad you like your furniture
Kind Regards
Shabby Chic and Vintage
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