Shade Review Store Reviews 277

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, particularly the authentic and top-notch sunglasses. Many people appreciate the excellent prices, often finding great deals and saving money compared to other retailers. The delivery service is frequently highlighted for its speed, careful packaging, and efficiency, with many orders arriving quickly and in perfect condition. However, some customers also noted issues with delivery, experiencing lost packages or significant delays. A few other people also felt that certain parts, while appearing correct, were not precise enough or had a slightly imperfect fit, leading to minor dissatisfaction with the product's alignment.

What people talk about most

Product

Users describe positive interactions with product. Many customers consistently praise the authenticity,... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the fast... See more

Quality

People report positive experiences with quality. Customers consistently praise the high quality of... See more

Price

Customers had positive experiences with price. Many reviewers found the prices to be reasonable and a great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've had a great experience shopping at ShadeReviewStore.com. I’ve purchased many Oliver Peoples sunglasses from them, and the quality has always been top-notch. The lenses and the craftsmanship i... See more

Rated 5 out of 5 stars

I’ve bought two pairs of sunglasses from this store on two different occasions. The shipping is quick, and well packaged, and the glasses are legit. I will always check the Shade Review Store before b... See more

Rated 5 out of 5 stars

Shade Review Store was awesome. I will absolutely use them again. I had an upcoming trip and wanted new sunglasses. They shipped the very next morning. Unfortunately USPS lost the glasses for a few da... See more

Company replied


Company details

  1. Sunglasses Store

Written by the company

We sell designer sunglasses from brands like Ray Ban, Persol, Oliver Peoples, Maui Jim, and many more for deep discounts off the MSRP


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

277 reviews

5-star
4-star
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1-star

Replied to 66% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Excellent!

Fast shipping, glasses came in perfect condition, would purchase from this site again!

December 12, 2023
Shade Review Store logo

Reply from Shade Review Store

So happy to hear that you got your frames fast and are happy with them! Thanks for the review!

Rated 5 out of 5 stars

Second purchase…highly satisfied!

Incredible selection of sunglases at unbeatable prices. My Oliver Peoples X Berluti shades shipped super fast, and the personalized note was a nice touch. I will definitely make another sunglass purchase in the near future.

November 23, 2023
Rated 5 out of 5 stars

Love my Oliver Peoples sunnies!

I have shopped with Shade Review Store before. They have Great products, excellent customer service, great prices, and always fast shipping. I am a customer for life. If you need a pair of high quality shades at a great price check out Shade Review Store first, you will not be disappointed.

December 21, 2023
Rated 5 out of 5 stars

He’s a standup guy

He’s a standup guy. Very thoughtful and brings good energy to the optical field.

November 18, 2023
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Reply from Shade Review Store

Thank you! I really appreciate the kind words and the review!

Rated 5 out of 5 stars

Fast shipping

Looked for a hard to find pair of sun glasses and they had them at a great price. Great store will shop again!

November 21, 2023
Rated 5 out of 5 stars

Nice frames and came in quickly.

Nice frames and came in quickly.

Ordered Oliver peoples Sheldrake sun sunglasses and I really like them. Came with case and glasses in the default plastic bag. Fit well and look good on face. A lot cheaper going here then the actual store got them like around $200 less here then the official website, so no complaints from me.

October 19, 2023
Rated 1 out of 5 stars

Unacceptable customer service

This was sent to the wrong address originally. Once it got sent back to the company it took days to respond to my email about re sending it back to me. I’ve sent several emails since and I haven’t heard anything back. They still have my money and I have ZERO product. Very upsetting. Not a good company

September 24, 2023
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Reply from Shade Review Store

Hello Crystal, you entered in the wrong address we sent it to the exact address that you provided us. It took several weeks for USPS to process and return the item to us. Once we receive the item, we sent it back to you and did not charge you any additional shipping fees even though it was your fault that we had to resend it to you.

Rated 1 out of 5 stars

Fake Items

I was sold fake sunglasses without the possibility of return. What's ironic is that I used sellers YouTube channel to help me learn how to spot counterfeit Olivers People items. I also contacted Olivers People support and followed their instructions, sent them pictures and they confirmed that indeed, the sunglasses are counterfeit. I own couple of the same frames styles (Bernardo), just different color, and it's evident that they are not the same. They are just a good quality fakes.
Seller is not responding to my email anymore and I've made a report with FTC, also since they are brought trough Affirm, I got in touch with them as well to see what my options are. At this point it's not even about the money, this seller went trough great deal to present himself as legitimate while scamming people. I will push this as far legally as I can go.

Edit Sept 14:
I am not a distributor or seller, just a consumer that is being swindled. I was shuned when I wanted to provode you with proof that these are fake. If Shade was legitimate, he would have legitimate concerns of authenticity of his own product. But he was adamant in his statement that they are legitimate without requesting any proof. I'm sending these today to Oliver's people for authenticity check. I will update once I get a reply from them. If Shade just asked from me to provide proof that they're fake and tried to resolve the issue, it would be all ok, I would think it's a mistake on his side, but he just pushed me to side like I don't know what I'm talking about. That right there is a red flag. Oliver's people Bernardo are my favorite shades, and I own couple of pairs, Rx included. If you stand behind your product, you would not be so arrogant and would ask for proof, but since you already know what you sold, you just decided to ignore my request and say that I'm "good to go".

August 28, 2023
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Reply from Shade Review Store

We absolutely DID NOT sell this customer a fake pair of sunglasses I personally shipped them out and authentic them. I also personally responded to his email where he questioned the authenticity less than 12 hours after receiving it. We have thousands of happy customer and every single one received an authentic product. This is most likely a competitor leaving a negative review to try and hurt us.
It’s funny because we buy these directly from a Luxottica wholesaler so it’s impossible for them to be fake so, I welcome any investigation and will make a YouTube video publishing the findings!


Rated 1 out of 5 stars

Damaged product labeled brand new

The sunglasses were labeled brand new, but the chrome around the side hinges of the glasses were scuffed on both sides. I thought it was just dirt and I tried to wipe it off, but clearly it was scuff on the chrome which was really disappointing, considering I paid $350 for these glasses, unfortunately shade review.com doesn’t accept returns because they say they’re giving us such a good discount. Now I know why they’re giving such a good discount.

Follow up: Contacted sales@shadereviewstore twice through email as they stated in there reply but surprise, surprise, no response at all. Just goes to show they’re are just trying to look like they’re actually care and that they’re trying to give a refund but it’s all a lie. Don’t be fooled, just another shady YouTuber selling damaged goods. Buyers beware.

August 14, 2023
Rated 5 out of 5 stars

Fast, honest, quality

SR was prompt about communication and shipping. Fantastic glasses. Thanks!!!

July 30, 2023
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Reply from Shade Review Store

Glad to hear this! Thanks so much for taking the time to make a review Michael :)

Rated 5 out of 5 stars

Starting watching their YouTube reviews…

Starting watching their YouTube reviews and learned of the store through that. Saw a gorgeous pair of Oliver Peoples Clifton sunglasses at a price that was far cheaper than any other place. Placed my order and got my tracking number. Glasses showed up nicely packed and were verified authentic. Will definitely order my next pair through Shade review

July 28, 2023

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