Shady Rays Reviews 

The frame quality when it comes to prescription eyeglasses is very poor. I ordered one pair and they cracked below the left eye lens after 6 months. I sent them to repair and they lasted a month or so. After almost 2 months of being at their optical department, they cracked again on the same spot. I though I'd use them for regular sunglasses, but I owned some random pair of sunglasses from a random Chinese company on Amazon, and they looked perfect. I think it has to do with the fact that the prescription on my left eye is high and the lens is too thick for the frame to hold it. Very disappointing but that's life.

The first pair of replacement glasses I ordered got lost in transit, so within two days of contacting them, a new pair were put on rush, sent out & we received them within three days!! Very impressed!

First off, I have been a Shady Ray's customer for many years. Life happens and I have had to pay for shipping of replacements, my fault so not mad. I have also had warranty issues and up to this last week never had an issue. This time I have reached out via the website and with pictures the warranty was handled quick. The problem is the link they sent showed $0.00 for the replacement and it does not show completed on their end. I have reached out repeatedly via email and text. No real person to talk to!!!! I have yet to get a response from my email request and the text will reply after 24 hours and when I respond within a minute or two no response for another day or 2 asking for the same info I gave them before. Not sure what is going on with their company this go round. It is unfortunate cause I feel the glasses are good for the price and, used to be good warranty.

Bought 2 pairs of shadyrays about 5 years ago. With the lifetime warranty, that's a bunch of baloney. Had a pair in my truck, went to put them on and the earpiece broke,tried online replacement only to be met with jumping through hoops a4i et phone home on the frame could not find,but hey 20% off purchase over $60.00 that not going to happen in to the garbage they went,stick your glasses where the shadyrays doesn't shine.

Love the product, but support is terrible.
I was trying to get a replacement for damaged glasses, and about 75% of the way through the process, the rep that was working with me just completely went MIA. Now, on the website, I have a shopping cart with my replacement that will not submit no matter what I try. Very disappointed repeat customer.

Update… Still no progress on getting a replacement. Finally received an email from a different associate, who emailed me a “manual invoice” to complete the replacement transaction. The previous associate I was working with said that I could replace with the same style in a different color, as the color I am replacing is no longer available. Well, this “manual invoice” is only good for the unavailable color (it was a special edition) and I am unable to complete the replacement process. This experience has solidified that I will never purchase a Shady Ray product again. Yes, their name says it all. Knocking down from 2 to 1 star.

My order arrived in a damaged box, and the sunglasses were damaged as well. The customer service response was rapid, responding within minutes of my initial response, and sending a new pair without any hassle.

I would rate them lower if I could. They have shipped my first order with them to an address in another state, that I did not give them. As far as calling them to advise them; three voice mails for assistance and now on hold once again for 15:00 minutes without speaking to them. Their customer service motto is “don’t answer the phone and maybe they will go away”. First time ordered from them and probably the last time.

Just to let you know that I have many pairs of sunglasses, from $15-$300, but yours are my favorite and best ones I have ever had. Both my wife and I have bought 2 pairs and we love them. Everyone is so clear! Thanks for your great product!!

I have bought probably 8 or 10 pair of sunglasses from SR's over the years. It seems that the quality of the scratch resistant coating is not nearly as good in the last couple of years as it had been. My glasses all seem to get scratched in the course of normal use quicker and quicker. I have purchased replacements for several pairs today but I think I will go elsewhere in the future to get glasses where the lenses last longer.

My new Talons are the best sun glasses I’ve purchased in a long time . The fit the look and the amazing clear line of sight!! Give these a shot!!

Ordered and sent to the wrong address, customer pretty much immediately fixed the situation and have a new pair on the way to me! That’s going above and beyond and was not expected. I will be a customer for life.

***UPDATE*** it’s been over two weeks since I was provided a replacement order form. Completed it but still no update on my replacement order, no order number, no sunglasses. I’ve been told they are “processing as quickly as possible” several times and still no clarity. Suspicions confirmed.

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Found this company a few years ago. Loved my first pair. They lasted and eventually broke- got them replaced with a new pair, a week later that pair broke. 2 breaks in a month in the exact same place. Frames have gotten cheap.

They used to have good customer service and quality.

No phone number to call. No response to email or texts. Online “warranty claim” won’t let me move forward.

Guess I’ll be switching.

I purchased my shady rays less than six months ago. I contacted them about the defect in the frames and the prescription lenses. I returned the glasses to them. They corrected the prescription lens problem, but not the frame problem now I’m getting no response from them at all. I’m a big fan of Oakley because they are OSHA rated and I can wear them for safety glasses. I thought I found something new with Shady rays that I could wear outside of work, but if their customer service isn’t that good and the frames are made that cheaply I guess I’ll have to go back to Oakley At least their warranty works, and the people are responsive. My suggestion don’t buy.

I bought a pair of prescription sunglasses from them about 2-3 years ago and they have now broke 3 times in the exact same spot. Between my nose and eyebrow eveytime. It is nice to be able to get them replaced, but I would look for better quality if you want prescription glasses, the $160 is not worth it if I have to replace them every year.

I have recently bought sunglass, those are really good.

The customer service is 5 out of 5.

Received the wrong pair of sunglasses and the company did nothing to make it right. Customer service is practically non-existant.

Great glasses and great company! I had an issue with my glasses after 8 months and in the same day of reporting the problem they shipped out replacements.

I bought a set of Shady Rays Sun glasses but forgot to give them my distance prescription. I ask to send them back - and pay the difference for the prescription. Was told that policy is - they won’t work on “used sunglasses!! Buyer beware CUSTOMER N0 SERVICE
0 STARS

Initially had a tough time with the warranty. However, they did do the right thing. Their products are good and durable for the price. I will be purchasing from the more oftern.

Just absolutely professional and most importantly friendly customer service. I had an issue with my one pair of glasses, simply emailed them, and was responded to by a helpful customer service representative. I’m a customer for life!