Shanael Reviews 

20
TrustScore 4.5 out of 5

4.5

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Company details

  1. Shopping & Fashion

Information provided by various external sources

Shanael : Selection of the nicest European kid and baby furniture, decoration and gifts


Contact info

  • Saint John's Wood High Street, NW8 7NL, London, United Kingdom

  • shanael.com

4.5

Excellent

TrustScore 4.5 out of 5

20 reviews

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1-star

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4.5

All reviews

(20)

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Rated 5 out of 5 stars

Love the personalised products!

Very nice and original personalised gift selection. I did my birth gift list at Shanael and loved the quality of the products. Elodie gave me lots of advice and it was a real pleasure to deal with her. Would definitely continue to order!

June 27, 2018
Unprompted review
Rated 5 out of 5 stars

Great products and easy delivery

Great products and easy delivery. Every time I need a gift for a new born I know that I would find the special gift on shanael, the one that you want your friend remember because you can personalize with baby's name on it.

March 10, 2018
Unprompted review
Rated 5 out of 5 stars

Amazing website- Excellent range of products

Amazing website-
I purchased several gifts (including some personalised gifts) for newborn babies and those were all beautiful items, of very good quality and great prices.
Service is excellent, and I would strongly recommend this website for babies gifts and bedrooms decoration.

March 9, 2018
Unprompted review
Rated 5 out of 5 stars

I absolutely love everything we have…

I absolutely love everything we have purchased from Shanael, from our daughter’s crib, rug, mini chair and bed sheets to the beautiful personalised gifts I’ve given to friends. The quality is great and the service is too. Highly recommend!

March 9, 2018
Unprompted review
Rated 5 out of 5 stars

Good website for friends/family newborns gifts

I had very good experiences buying on Shanael website.
Prices are justified by the quality of the articles and the possibility of personalized gifts (music pillows with my nephew’s name printed on it).
After 3 orders on Shanael’s website, I didn’t encounter any issue in the delivery, and I plan to use it again for my future gifts.

March 4, 2018
Unprompted review
Rated 5 out of 5 stars

A classy Vanity Case for my makeup

I purchased a personalised vanity case on Shanael.com to store my everyday makeup. Fabric is in raw denim with a personalised italic font, pearl writing and an embroidered star.
Inside my vanity case is waterproof so that fabric cannot get dirty. Modern, elegant. Easy to carry in my handbag. I am very satisfied with my purchase and Shanael's customer service. Five stars!

March 1, 2018
Unprompted review
Rated 5 out of 5 stars

Great quality furnitures

I ordered already 3 bedrooms with Shanael and each time we are really happy about the quality and the customer service of this company.
I found it really hard to find kids bedrooms of quality at reasonable price in the UK, until I discovered this website.
I had a small issue with a chest of drawers 2 years after the purchase date and immediately Shanael did everything in order to assist me sorting it out.
I definitely recommend this website.

February 14, 2018
Unprompted review
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Reply from Shanael

Thank you for your kind feedback Steph, we are glad you appreciate our products and our customer service. Looking forward to assist you with anything else. Best wishes

Rated 5 out of 5 stars

Very good service

Very good service, I ordered a lot of things and was always happy. I even made a list on the website for the birth of my son and was very happy about it and all the products I received. I truly recommend Shanael!

February 9, 2018
Unprompted review
Shanael logo

Reply from Shanael

Thank you Sarah for your lovely feedback, we are happy and grateful. It was a pleasure helping you with your baby registry. Looking forward to assist you with anything else you may need in the future. Best wishes

Rated 1 out of 5 stars

Terrible customer service

I ordered a bookshelf online. Shortly after, I got a phone call from the shop telling me the colour was no longer available. So their website is not up to date. I ordered a different colour. Again I got a phone call telling me the company had raised their prices and Shanael would now have to charge me £93 instead of £72 - that is 30% more. They make a mistake and want their customers to pay for it. I don't think so.

February 6, 2018
Unprompted review
Shanael logo

Reply from Shanael

Dear Dina, thank you providing your valuable feedback; we are truly sorry that your initial experience with us was not up to scratch. We fully accept responsibility for the stock issues experienced and have provided you with a full refund. Please note the shelf in grey is out of stock until the end of March, however if you would like us to put it on a back order for you we would go further and offer a 20% discount as well. In either event we are here for you and want to resolve the matter amicably… Best wishes

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