Shapviva Reviews 

This is the worst experience I’ve ever had purchasing anything online. I ordered Shapeware and the sizing was completely off. I emailed asking for a refund and they took their time replying to tell me I needed to send pictures of the packaging which I did. Everything was intact because I did not wear or use their product weeks later I get another message asking for those pictures again because they supposedly did not receive them. I followed their instructions again and after a long delay, I again get a message saying that they will refund me six dollars, and I could keep the Shapeware, which I I cannot use. Ridiculous. They never intend to refund any money and asking for pictures, etc. it’s just a delayed tactic. Completely untrustworthy.

Very poor quality bra, no support for big bust, I am 38 DD, ordered XL, bra fits but no support at all. Also one of them the straps keep coming out from the hook attachement in the back. Asked for return and full refund. It’s a joke. Offered me $19 USD (approx $30 Cdn) and it cost me $90 Cdn. To return to China, it would cost me $62 Cdn with the tracking number with the postal service. Needless to say, no way I will pay that amount on shipping. Terrible customer service. Bad quality.

Waited for ever for my bra’s to arrive. I measured exactly how they instructed however they arrived and were too small. I’ve emailed them 3 times to return them and no response.
Stay away from the company absolutely NO customer service.

I ordered back on June 12th it is now July 22nd and I’ve had no updates on my order besides “processing” I went to email their support to see if I could get a refund or at least some information. When I sent the email it wouldn’t go through due to the email in their website for support not being a valid email address. At this point I’m sure this whole company is a scam. Do not order from them and save yourself the headache.

I ordered two items.
Same size but different colours. I was sent 2 in the same colour but the sizing varied so much I am unable to wear 1 item.
So far the company has offered a US$8 refund and I can keep the item. Not particularly useful when I can wear it. They are not prepared to provide a return address or cover the return shipping.
Not a change of mind They provided an item that wasn't as described. Still in negotiation with them about the purchase.
The quality of the items are flimsy so not recommended as a company to deal with.

Placed my order on 6/25/2026. Still have not received my order. So tired of websites everywhere not telling the consumer upfront that their merchandise is manufactured in a foreign country. I would have never ordered from this company had I known they were foreign. I will post my thoughts everywhere to prevent others from buying till I get my money back. Save yourself time and money. DO NOT ORDER.
COMPLETE JOKE
7/18/26 Still waiting. Order has not been updated since 7/10/26 when it arrived in US. Crap shipping etc. I’m sure merchandise will be crap as well.
7/23/26. Still no package.
Below you’ll see the progress as of 7/22/26.
8:41
100
17track.net
17TRACK
VY00000002306897
In transit (23 Days)
China
VYANG
United States
Origin - Sync Time: 2026-07-21 20:41:23 (GMT-06:
00)
US, Arrived at Facility
2026-07-10 10:53
US, Clearance processing completed -
Import
2026-07-09 08:53
US, In clearance processing - Import
2026-07-08 14:37
US, International flight has arrived
2026-07-07 14:47
International flight has departed
2026-07-06 18:02
Arrived at the origin international airport
2026-07-05 18:01
Export clearance success
2026-07-04 17:51

7/23/26. This is what I found today. Package was not delivered to my address. Still waiting for a refund as my package will not arrive as it should.

VY00000002306897
Delivered (20 Days)
China
VYANG
United States
I have not received the goods
Origin - Sync Time: 2026-07-22 20:33:21 (GMT-06:
00)
Springville, UT, US, 84663, Delivered
2026-07-20 11:08
VINEYARD, UT, US, 84058, On FedEx vehicle for delivery 2026-07-20 05:03
VINEYARD, UT, US, 84058, At local FedEx facility
2026-07-20 04:24
VINEYARD, UT, US, 84059, On the way
2026-07-19 18:41
MAGNA, UT, US, 84044, Departed FedEx location
2026-07-18 19:44

7/25/2026
Email from Shapviva
Dear customer,

Thank you for contacting us. We are sorry to learn that you still haven't received this item.

After checking, we found that your parcel has indeed arrived at your local post office on 2026-07-20 . Attached is a picture of the latest logistics information for your verification. In this case, we suggest you trying the following two methods to find your package:
1. Please contact your local post office and provide your name, address and tracking number: VY00000002306897 .
2. Please check with your neighbors and family to see if they have signed the package for you.

If you still cannot find your package after trying the methods, we suggest you negotiate with the logistics company about the claim, as it is likely that your package was not delivered to you in time due to their negligence.

Hope you will receive your goods as soon as possible. If you have any questions, please feel free to contact us.

Best regards,
Rannie
Customer Service Center

7/27/26
Still no package. Rennie gave me someone else’s FedEx tracking number and that is what was delivered on 7/20/26 at 11:08 am. This was not delivered to me or close to my address. Who ever signed for the package (NPrice) does not live around me.
Still dragging their feet making the consumer do their work. Save yourselves time, money and lots of headaches. DON’T order from this company.
Rannie is incompetent and can’t get my information straight.
7/29/26
Still no package. Now I am being offered another package being sent. No Refund just more time waiting. Rannie and this company are a complete joke. Why would I want to agree to another package being sent when I didn’t order the original package knowing it was coming from China. I’ve ask several times for a refund since it has been over 30 days and still no package.
It’s now 8/8/26. I was told Shapviva would send out another package free of charge. When ask for a tracking number or eta, crickets. No more response but told once received I will love their product. I highly doubt I will get a response of any sorts. CSR has changed three times. Complete Joke

Sorry, we were unable to deliver your message to the following address.
:
552: 5.1.1 Mailbox delivery failure policy error

What a scam disgusting Bra and service, the quality was so poor sizing all wrong, even after i had done correct measurements. It’s all false advertising and when you email them in regards to the product they are useless. Stay away from this bra the advertising is so far from the truth of the product received. Mine will go into the bin, would not even give it to goodwill it’s so bad.

Terrible fit. Can only return two items…so don’t buy more than that per order. Restocking fee. Not as depicted in Facebook ads. Cheaply made for $30 bra.

Run!!