Shark Clean UK Reviews 50,484

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 11,076 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the high quality and performance of the products, such as vacuum cleaners and other appliances. Customers consistently highlight the ease of the ordering process and the quick, reliable delivery service, often receiving their items the very next day. Many people appreciate the user-friendly website and the overall efficiency of their purchasing experience, making them loyal consumers. However, some customers also noted issues with product longevity, with items breaking down within a year or two, leading to concerns about build quality. Additionally, a few other people also felt that certain products were underwhelming in performance or had design flaws, such as difficulty cleaning or ineffective stain removal. There were also occasional reports of incorrect items being sent or delays in receiving refunds for returned products.

What people talk about most

Product

Customers had positive experiences with product, with many praising the quality and performance of items like... See more

Delivery service

People report positive experiences with delivery service, often praising the speed and efficiency, with many... See more

Quality

Reviewers mention positive feedback about quality, with many customers expressing satisfaction with the... See more

Order

Consumers generally report positive experiences with the ordering process, highlighting its ease and... See more

User experience

Users describe positive interactions with user experience, highlighting ease of use and navigation for both... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I bought Shark Pet Plus Cordless Stick Vacuum cleaner, and I was impressed by its power and capability. Delivered next day. Wow. Does the job without any hassle, only impovement could be done when its... See more

Rated 4 out of 5 stars

Experience of buying was spot on, vacuum is so powerful. I was slightly embarrassed by amount of dust it found on first run around house. Only reason for 1 star drop is that we have thick pile carp... See more

Rated 5 out of 5 stars

Had a shark flexi breeze fan for approx 2yrs have finally felt the need to use as the weather has improved to find it would not charge or start. I considered buying a new plug but after watching sever... See more

Rated 5 out of 5 stars

The level of customer service I recieved from Shark UK, was up and beyond any other I can recall. Emailed them my issue, they kept in constant contact along the entire process, and resolved the pro... See more


Company details

  1. Appliance Store

About Shark Clean UK

Written by the company

Shark, the leading brand in vacuum cleaners in the UK*, is committed to crafting high-quality household products. Our range includes a wide selection of corded, cordless, and handheld vacuum cleaners, as well as steam mops, air purifiers, hair dryers, and other innovative solutions.

Shop Upright Vacuums Shop Cordless Vacuums Shop Stratos Shop Shark Beauty Shop Offers Contact Us

Free Next Day Delivery
7 days a week*

Automatic 5-Year Guarantee*
Confidence in our design and quality

30 Day Returns
Free returns on main units

Pay-in-3
Shop now, pay later with Klarna


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

50K reviews

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Rated 5 out of 5 stars

How can you not love Shark

How can you not love Shark? Anybody who has bought any of their products and discovered how much thought their superb engineers put into every single device....fantastic!! Don't stop doing what you do, guys, well worth it and I'm a dedicated customer!! Love your stuff!! Even the delivery is great! Everything is just the best! Quality for a very reasonable price!

January 23, 2026
Rated 1 out of 5 stars

Order Late

Ordered on time for next day delivery, not received it. No point in putting a cutoff and offering something if you cant ?

May 12, 2026
Unprompted review
Shark Clean UK logo

Reply from Shark Clean UK

Hi Aysha,

Thank you for taking the time to share your feedback.

We’re truly sorry to hear how frustrating this must have been, especially when you placed your order expecting next day delivery, and it didn’t arrive as promised. This isn’t the experience we want for our customers, and we’d like to look into this for you. Please reach out to us using the link below so we can access your details and investigate what’s happened.

https://support.sharkninja.co.uk/contact-us

Kind regards,
Shark Home UK

Rated 5 out of 5 stars

Absolutely wonderful product by shark …

Absolutely wonderful product by shark .. I'm using it since 5 months and it's working perfectly ... nothing to worry about it's performance ... so satisfying to use. ... fully recommended 👌 . Had no issue with placing online order ... got my order safely at my doorstep ... thankyou shark and everyone who made this purchase happen so wonderfully 😊👍🫶

November 29, 2025
Rated 1 out of 5 stars

Awful customer service

UPDATE: they said they would contact me weeks ago but no action had been taken, no replies to emails so disappointing do not bother buying this product- buy a dyson instead….

I’m extremely disappointed with both the quality of the Shark FlexStyle and the way this issue has ultimately been handled.

The product was purchased from Boots in October 2024 as a gift. After a relatively short period of normal use, it began producing excessive steam/smoke during use, repeatedly setting off the smoke alarm in my home and making me concerned about using it safely. It has now stopped working entirely and shows a continuous flashing red light.

Following my original review, Shark responded publicly and asked me to get back in contact so the matter could be looked into further. I provided the requested information and explained the issues again in detail, however despite this, no meaningful resolution was reached.

I was ultimately told that because the product was outside the manufacturer’s warranty, Shark could not offer a repair or replacement, and instead offered a 30% discount towards purchasing another unit. For a premium product that appears to have failed prematurely, I do not consider this an acceptable outcome.

Under the Consumer Rights Act 2015, products should be of satisfactory quality, durable, and safe. Based on my experience, I do not feel this standard has been met.

Very disappointing experience overall.

May 12, 2026
Unprompted review
Shark Clean UK logo

Reply from Shark Clean UK

Hi Honey,

Thank you for taking the time to share your feedback.

We’re truly sorry to hear how upsetting and frustrating this experience has been for you, especially given the safety concerns you’ve described and how let down you’ve felt by the handling of this so far. This is not the level of service we aim to provide, and we recognise how disappointing this situation must be. Your case has now been escalated for further review, and a member of our support team will be in touch with you directly to take a closer look and discuss the next steps.

Kind regards,
Shark Beauty UK

Rated 5 out of 5 stars

Quality at affordable prices

We purchased another shark vacuum after the last one took a tumble and crashed!

It was cheaper than the last one we purchased purchase but does a much better job 😅

We are so pleased with the Shark Vacuums we even purchased a new carpet cleaner and got rid of the Vax one!

April 7, 2026
Rated 5 out of 5 stars

I now own a vast amount from shark from…

I now own a vast amount from shark from the xl vaccume to carpet cleaner stain spotter and the shark steamer pickup roller . All are fantastic best items ive ever owned . I will always stay with shark . Can't recommend there products enough .

January 23, 2026
Rated 5 out of 5 stars

Another great Shark product!

Having done my homework, I purchased a Shark WV270UK Handheld Vacuum Cleaner as I was about to undergo a hip replacement op and couldn't lug the vac around. Very impressed with the quality and the power of the product, which is compact, light and convenient around the house and the car for quick jobs and a daily tidy up. Replacement filters very easy to procure and maintain. I have found most hand vacs are lacking power and suction - but this is the real deal. Shark products purchased to date have all been very well made and highly effective!

October 28, 2025
Rated 5 out of 5 stars

Amazing service and no quibble

Amazing service when my vacuum head stopped spinning - quick troubleshooting exercise and a new head delivered in less than 24 hrs no quibble - this is not the first time I’ve called Shark and their service is just second to none - I always buy Shark Ninja products because I have confidence that when things go wrong they fix it.

May 9, 2026
Unprompted review
Rated 1 out of 5 stars

This is the worst vacumn cleaner ever…

This is the worst vacumn cleaner ever…
The battery would only charge to three lights and not four ergo it didn’t work.
I then ordered and paid for a new battery, same thing happened. I now have a defunct hoover and two batteries that don’t fully charge.
Not at all happy. Never again. X

Thank you for your response, the Shark team, much appreciated, however, I could not click on the link you provided??

February 19, 2026
Shark Clean UK logo

Reply from Shark Clean UK

Hi Lilian,

Thank you for sharing your review.

We’re truly sorry to hear about your experience, especially having the same charging issue with both the original and replacement battery. We completely understand how frustrating that must be, particularly after spending extra on a new battery and still not having a working vacuum. Please get in touch with our team through the link below so we can investigate and help get this resolved as quickly as possible.

https://support.sharkninja.co.uk/contact-us

Kind Regards,
Shark Home UK

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