Price was good, delivery was somehow fast. I felt that I knew was all the time, so the communication was good. I have not tested it but so far so good. In the Spanish translation you use one word that... See more
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Had an issue with a noisy motor on my 2 1/2 year old shark cordless. Phoned customer service and after the usual checks, a replacement motor was sent within 24 hours, all under warranty. Fitted and va... See more
I was very pleased when I saw the promotion on Shark Power Detect and bought it without second thoughts. Always buy from d official website!
Outstanding customer service from SharkNinja Germany. I had two issues — a return on a Ninja Woodfire pizza oven and a defect claim on my Ninja ES601 espresso machine — and both were resolved quickl... See more
4.6
Excellent
33K reviews
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Poor Quality Everyday Ninja Multicooker
After few days of using the Ninja Everyday Multicooker, the coating from the so called ceramic pan is falling off. I must say that the quality is not good. I think this is very dangerous for the health if we ingest the falling black coating from this pan. I was so excited to use this but I am disappointed about the quality. I regret buying this. My money went to waste. I can only let everyone know. I am planning on a return!
March 4, 2026
Reply from SharkNinja DE
Hello,
Thank you very much for your review.
We are very sorry to hear that the coating is peeling off after just a few days.
This obviously does not meet our quality standards, and we fully understand your concerns regarding safety.
We want to ensure that you receive a suitable solution as soon as possible. Our team is always available to assist you should you require further support.
Please contact us via the following link so that we can assist you personally:
https://support.ninjakitchen.de/hc/de/articles/360016839079-Kontakt
Kind regards,
Ninja Kitchen DE
I bought a charging blender last week and in my opinion it is of good quality. The packaging was good and the delivery was on time.
Delivery
Support
Product
March 16, 2026
I haven't used my oven once since…
I haven't used my oven once since getting this air fryer ninja foodi. It makes the crispiest wings in under 15 minutes. Really satisfied with my purchase
March 23, 2026
Unprompted review
Not our 1st Ninja and we always order…
Not our 1st Ninja and we always order direct from y’all
March 11, 2026
Have air fryer for over a year now
Have air fryer for over a year now, works great.
March 15, 2026
Unprompted review
Gut war es!!
March 6, 2026
I love Ninja Products
I love Ninja Products, i have them all and will buy them again and again.
March 5, 2026
no shipping progress
The order said the shipping process started and has been stuck in the same "waiting for pick up" for over a week. Email notifications for out of stock items now in stock aren't accurate.
Edit after ninja's response: I appreciate the response. I contacted customer support from your website. They listed the wrong item in the first response, said it was lost in transit when the DHL update said it was never picked up, and then stopped responding after my reply. I still have no idea what is happening with my order.
March 5, 2026
Reply from SharkNinja DE
Hello,
thank you for sharing your feedback with us.
We are sorry to hear that your order has shown no shipping progress and the status has not yet been updated.
Your feedback regarding the stock notifications has been noted and will be shared internally for future improvements of our services.
To assist you further and review your order details directly, we kindly ask you to contact our customer support team:
https://support.ninjakitchen.de/hc/de/articles/360016839079-Kontakt
Kind regards,
Ninja Kitchen DE
Perfect device for grill without many…
Perfect device for grill without much oil and cleane kitchen. The quality is ok, middle, but accepteble for this price. The generation and models before was netter quality.
October 1, 2025
Super!!!!!
March 2, 2026
Great customer support
Very fast, comprehensive and clear responses to all questions I had.
I didn't make use of my warranty directly through ninja but I only heard great things on the process.
If you have any device from ninja that you got from official retailers, still refer to ninja before doing anything. It will spare you time and probably money.
February 26, 2026
I tried to order twice but my order…
I tried to order twice but my order kept getting canceled with no explanation.
February 25, 2026
Reply from SharkNinja DE
Hello Teresa,
thank you for taking the time to leave a review.
We are disappointed to hear both of your orders got cancelled and we apologize for any inconveniences caused.
We would like to inform you that orders may be automatically canceled if the details provided in the order (e.g., name or address) do not match the information on the payment method used.
Even the smallest discrepancies may lead to cancellation for security reasons. In such cases, no payment will be processed and your data will not be misused.
We are thankful for your feedback, as it provides us with important information for optimization.
For further assistance, our customer support team is always available to help:
https://support.ninjakitchen.de/hc/de/articles/360016839079-Kontakt
Kind regards,
Ninja Kitchen DE
Best Barista Coffee machine
The Best Barista Coffee machine I have used, till today I keep on discovering new drink
November 26, 2025
The best for Curry Haie
February 20, 2026
Amazing customer service
Amazing customer service. I have put my old address by mistake and I was in touch with the customer service by chat and they were super cooperative. Love the brand !
February 16, 2026
Shark spot cleaner
I was so excited for the shark spot cleaner and does not do what it says . My autistic 4 year old has so many accidents of ketchup ect and I really thought this was the answer. It’s handy tho but nothing like how advertised
February 20, 2026
Unprompted review
Reply from SharkNinja DE
Hello Stacey,
Thank you for sharing your feedback.
We’re sorry to hear that the Spot Cleaner didn’t meet your expectations. That’s definitely not the experience we want for you. We’d love to take a closer look and help find a solution, so please reach out to our customer service team with your order details.
Kind regards,
Shark Clean DE
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