Shark Vacuum UK Reviews 

I don’t know how anyone can give less than 5 stars for this company!
Every single time without fail I have received the most incredible service!! So helpful and always get whatever issue sorted immediately!
Fabulous items and 10/10 customer service!! Have a lifelong customer here! ☺️

Just bought a cordless Shark vacuum and I am very disappointed. It’s feels cheap and tacky for the money, doesn’t do a very good job. I will NEVER buy another Shark again!!! I definitely wouldn’t recommend anyone buying one! I usually buy Dyson and will definitely go back to them in future.

After contacting Shark help line regarding excess water left behind on the floor when using my Steam Pick up SD200UK, I was referred to Ask-Crew, who could not help and suggested I contact Shark direct. They in turn referred me back to Ask Crewe, I concluded they are using AI for their response. Phoned directly and was put through to a lady who was no help and then said she could not find my registration (I have been told this before although filled in twice on line) and came to the conclusion that this is how they treat customers. I have 4 shark products, but will not be purchasing any future items

Rang to report lack of suction on Stratos vacuum, very helpful guidance. Sent new part that arrived the next day and fixed the problem. Can't ask for more than that. This brand was recommended to me by a friend, and I will definitely do the same.

I have had a faulty shark flexstyle so…
I have had a faulty shark flexstyle so sent it back 2 weeks ago and did not hear anything from shark within the first week once DPD said it had arrived. Called them 3 time where they said they had escalated to the correct team three times and waited the time. No email came when they said each time it would take 24-48 hours each time. By this point I have no shark flexstyle tool still and has not been escalated. Really really disappointed.

Reply from Shark Clean UK
14 Oct 2025
Hi Katie,

We're really sorry for the delay and the lack of communication you've experienced; we understand how frustrating this must be. Your return should have been processed more promptly, and we appreciate you reaching out.
Please allow a little more time.

Kind regards,
Shark Beauty UK

after this response I still have not been contacted by the team a week and a half after this review. Under UK law it should be replaced within 7 days

Bought cordless hover two years ago , hardly ever used it , gave it to our son and it blow up after about 1 month , what a load off crap , never again .

I’ve had two now great to start of with then something
In the cheap and nasty plastic breaks and you can’t replace because they are out of stock.
Will not be purchasing one ever again as they are way overpriced for the length of time that they last .

Great item but don’t make a mistake! I realised after about an hour that I’d ordered the wrong item, phoned Customer Service who told me that I couldn’t cancel, despite the fact that the order hadn’t been processed. I tried to explain but had the call disconnected. I then had to wait for the order to be delivered then contact them again to ask for a return label. I was then supposed to take it to the post office, no mean feat on your own! Then had to wait about 10 days for a refund. Really unhelpful and totally unnecessary. I do love the products but Customer service let them down,

I have a Shark NV602UK The drive belt needs replacing. Shark do not sell the small drive belt separately. I have to re-purchase the whole motor part of the machine at 70.00 to replace a small rubber ring. Null points for sustainability. Rubbish would not purchase again

Shark vacuum cleaner..
paid £200 for a cleaner that on first use was playing up .. flashing lights & strange sound.
Returned item 12 days ago.
On chasing it up. It still hasn’t been attended to..
it’s been received by Shark . without an offer of a replacement
Or any refund. - So without a cleaner for over 2 weeks.. this is shoddy service from a high price company .

bought a shark pet vaccum just over 2 years ago but its stopped sucking up, comes with a 5 year warranty so called up and they asked to send proof of purchase which we did whilst on the phone. they said a replacement would be arriving in 2-5 days. 2 weeks later still not arrived, phoned up again and they said they needed proof of purchase which we told them they'd already received and she agreed and said the other person mustnt have pressed the little button to confirm this so this is why the part hasnt been sent out. said it would be with us 3-5 days time -but who knows?

Lucy
GB
•
16 reviews
Rated 3 out of 5 stars
30 Jul 2025
I bought the Shark cordless vacuum the…
I bought the Shark cordless vacuum the anti hair wrap. The main fault with this is the battery mi e only lasts 15 minutes at the most. Although light to handle the battery is a major problem. I had to ask for a secondary one. The problem here is if you want to give your house a good going over the 2 batteries aren't enough. It takes an absolute age to recharge the batteries. Firstly make a half hour battery which an additional battery. Plus charge time should be super quick. Wouldn't buy again unfortunately we have only one battery so very stressful. I'm not recommende this vacuum.

Regarding the Shark upright electric vacuum cleaner...Please save your money and DON'T make a purchase.
The cheap fragile plastic holding the vacuum upright snapped off with result you can't control the direction or stand it upright keeps falling forward to the floor.The cheap plastic support holding the machine together is NOT strong enough the hold the weight. Good suction power but a remodel is absolutely vital I wish I could send a video of the dying machine..definitely not worth the money even in the sale

Twelve months ago we bought a Shark corded vacuum AZ39000UKT ever since we have tried in vain to buy filters for it only for them to be out of stock, permanently it seems we have contacted shark three weeks ago to expedite some filters not heard back this is a pet vacuum and the original filters are worn out rendering this product un useable

They don't respond to emails for warranty claims.
Ignorant

Upright Vacuum: Brought direct from Shark UK. No problem placing the order or getting delivery. Problem came 2 months later. Smell of burning & popping/crackling sounds coming from motor. Rang customer services. Told they would send a replacement part I could fit myself caused the 1st alarm bells to ring. When I said I wanted a professional to change it I was told I could have home collection costing me £15. At this point I lost the will to live as the call centre I was speaking to in Egypt didn't seem to understand UK consumer law...repair or replace. It appears the product guarantee I was reassured I possessed having purchased direct is in fact absolutely useless. No phone numbers to contact UK head office only submit a form via their website. Not holding out much hope of anyone doing anything about it. Will avoid dealing with Company (which is also Ninja) from now on. Appalling Customer service.

If you have carpet, prepare for a workout. Brought a new Shark Anti hair wrap (pet edition). Trying to vacumn carpet is like trying to push a car, despite being on the carpet setting. If you are elderly, or have disabilities with a bad back or arms, then do not purchase this product. I brought it as a replacement for my other anti wrap vacumn and never had this problem with it.

I am totally overwhelmed by the courteous helpful staff at customer service. I phoned concerning a Shark cordless Vacuum that had a broken part. The vacuum is almost 3 years old & I was just wanting to find out who to take it to for repair or parts. After a detailed & informative chat , I was told that the necessary part is being sent to me within 3 to 5 days & no charge incurred. Wonderful company with polite attentive staff. I wish that I could give more than 5 stars.

All you need to see and know about this company regarding support and service can be summed up below.
Utterly pathetic at best.
This was their response to my genuine complaint and review which is also below.

Our staff has read your review and values your contribution even though it did not meet all our website guidelines. Thanks for sharing, and we hope to publish next time!

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Thanks again,
SharkNinja UK

Customer support at its very worst.
Had to purchase this even though the vac is under warranty. The product was purchased through a work benefits program but Shark customer lack of services fail to recognise this even though I supplied proof of purchase and the supplier. 9 phone calls over 2.5 hours and the last one promising to investigate and come back to me, that never happened and I’m still waiting after 2 weeks. I spoke to someone in Trinidad, another in Romania and god knows where else in those 9 calls. I’ll never buy another shark product again after this experience.

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The first vacuum stopped working after a couple of months despite being instructed how to check for blockages and being given a replacement head. The vacuum still didn't work so I was sent a replacement.
The replacement has stopped picking up after 4 months and when I phoned customer services they wouldn't help me because I didn't have the order number. I did have the guarantee number but they wouldn't engage with me without the order number. Disgraceful customer service so this vacuum will now be put in the tip. Do not but the Shark anti hair wrap cordless vacuum... it can't clean 3 rugs and defies the claim of anti hair wrap