SHEET STORY Reviews 209

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 86 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and luxurious feel of the products, often highlighting the bamboo bedding as superior to other brands. Many appreciate the thoughtful packaging, which often includes individual boxes and a high standard of presentation, making items suitable for gifting. The delivery service is frequently noted for being prompt and efficient, with customers often receiving updates on their orders. People also find the pricing to be affordable, especially considering the high quality, and many are repeat buyers who recommend the company to others. However, some customers were dissatisfied with specific product aspects, such as the color not matching the description or the material feeling synthetic. A few reviewers also noted issues with certain items not fitting properly or being of poor quality, like a mattress cover that didn't stay in place or a Moses basket cover that was not as advertised. There were also comments about wasteful packaging and a desire for more variety in duvet sets.

What people talk about most

Product

Reviewers mention positive feedback about product, with many expressing satisfaction with the quality and... See more

Quality

Users describe positive interactions with quality, with many reviewers consistently praising the excellent... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting prompt and swift... See more

Order

Consumers find the ordering process to be positive, with many describing it as easy and straightforward.... See more

Price

Reviewers highlight positive aspects of price, often finding great value for money, especially for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Really good quality sheets. Deep envelope closure on pillow cases makes sure the pillow stays in place (take note Panda!). Excellent packaging; all presented in individual boxes for a touch of luxur... See more

Company replied

Rated 5 out of 5 stars

Absolutely fabulous bamboo linen. I started off with some white pillow cases and loved them so much I’ve since bought a super king duvet cover, fitted sheet and a second set of pillow cases. When fund... See more

Company replied

Rated 5 out of 5 stars

The protector is very comfortable and fits our 40cm deep mattress nice and snuggly due to the stretchy sides and the straps on the conners which keep it secure and the elastic bottoms fit well under t... See more

Company replied

Rated 5 out of 5 stars

After years of buying bedding from John lewis we saw the sheet story and try there bedding from the night we went to bed it was fantastic it kept us cool in the summer and warm. In the wint... See more

Company replied


Company details

  1. Bedding Store
  2. Fashion Accessories Store
  3. Linens Store

About SHEET STORY

Written by the company

SHEET STORY

At Sheet Story, we transcend home luxury, transforming the bedroom into a canvas for creativity and a playground for individuality. To buy bedding online with us, becomes a thoughtful process synonymous to picking your clothes according to quality, style and comfort.

Our product's quality truly speaks for itself. We also hold the OEKO-TEX® Standard 100 certification. This is an independent third-party certification in the UK. It has been designed to ensure effect the dyeing industry has on the environment is minimised.

We are more than happy to help with any enquiries you may have.


Why Choose Sheet Story?

✅ Free fast delivery

✅ Free 90 day returns

✅ OEKO-TEX® Standard 100 certification

✅ 400 thread count bedding

VISIT WEBSITE CONTACT US

Contact info

4.8

Excellent

TrustScore 5 out of 5

209 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Perfect!!!

Perfect!!!

August 5, 2024
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Reply from SHEET STORY

Thank you very much for your review. Your feedback is really valuable to us, and is fantastic to hear!

Rated 5 out of 5 stars

…Bamboo bedding.

Lovely fabric and amazing attention to detail on finishes. Delighted with products.

August 5, 2024
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Reply from SHEET STORY

Thank you very much for your review. Your feedback is really valuable to us, and is fantastic to hear!

Rated 5 out of 5 stars

Delivery was super quick and as stated

Delivery was super quick and as stated. Had previous orders but this time ordered new Checkerboard pattern and it's wonderful! Makes such a difference to our bedroom. The quality is superb too - best we've found!

July 30, 2024
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Reply from SHEET STORY

Thank you very much for your review. Your feedback is really valuable to us, and is fantastic to hear!

Rated 5 out of 5 stars

My all time favourite bedding ever is…

My all time favourite bedding ever is the ackly bamboo range from sheet story. It’s so soft and doesn’t crease much, it has a zip for the duvet cover so makes it much easier to make up. This is my third purchase. I bought the duvet cover and pillow cases 2 years ago and it’s still gorgeous, I’ve since bought an extra set and pillow cases and the super king pillow case too. I have the white and dove grey. The white is a really nice, warm white. No cream or yellow but a very classic clean white. The dove grey is a little darker than I personally would want, it’s a little on the cold side. I don’t love the colour offerings, wish they’d update with more on trend, interior colours. The price is very reasonable for such lovely quality, soft smooth bedding. Highly recommended, customer service was also fantastic, allowed me to return the beige pillow case when I didn’t like the colour.

April 4, 2024
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Reply from SHEET STORY

Thank you very much for your review. Your feedback is really valuable to us, and is fantastic to hear!

Rated 5 out of 5 stars

Excellent

Excellent - so comfortable to sleep on that I bought more. I thought my previous cotton bedding from another company was ok but sheet story’s cotton bedding is on another level.

June 29, 2024
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Reply from SHEET STORY

Thank you very much for your review. Your feedback is really valuable to us, and is fantastic to hear!

Rated 5 out of 5 stars

Waterproof cot bed protector

The product, waterproof cot bed protector sheets arrived swiftly, were beautifully packaged and the product is of a high quality offering comfort and waterproof protection for my toddlers bed.

July 20, 2024
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Reply from SHEET STORY

Thank you very much for your review. Your feedback is really valuable to us, and is fantastic to hear!

Rated 5 out of 5 stars

I love the silky feel of the material…

I love the silky feel of the material as well as the cool feel. I have encouraged my family to get them too, and will not go back to any other kind of sheets or pillow cases.

March 20, 2024
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Reply from SHEET STORY

Thank you very much for your review. Your feedback is really valuable to us, and is fantastic to hear!

Rated 5 out of 5 stars

These sheets are smooth

These sheets are smooth, cool and luxurious. The fitted sheet has elastic all round and fits perfectly.

I previously purchased bamboo sheets from another company and they bobbled after a couple of washes.

July 19, 2024
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Reply from SHEET STORY

Thank you very much for your review. Your feedback is really valuable to us, and is fantastic to hear!

Rated 5 out of 5 stars

Unmatched quality

This is my second order and I can’t imagine buying any other fabric. “Ackly bamboo” is the best for me. Their packaging is also awesome .

June 18, 2024
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Reply from SHEET STORY

Thank you very much for your review. Your feedback is really valuable to us, and is fantastic to hear!

Rated 5 out of 5 stars

Read this!

If you have never had the chance to sleep on bamboo sheets, do it. They are soft and warm when you are cold, but fresh and cool when it's hot. I love my bamboo sheets. Just wish they were cheaper so I can buy another set.😊

June 21, 2024
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Reply from SHEET STORY

Thank you very much for your review. Your feedback is really valuable to us, and is fantastic to hear!

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