Great product to choose from, delivery is only to be expected coming from abroad but the products always packaged perfectly . Had some excellent items quality is very good only returned a tiny few .... See more
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Review summary
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Great designs but quality and size are unsure
I love the texture of the fabric and they have the type of clothes that I like they sell good quality
I had a previously good experience with Shein, however, after ordering a large amount of items for a holiday in July 2025 and returning some as they did not fit. When I tried to order others, I found... See more
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Company details
Written by the company
Fashion for every girl! We bring you the latest trend items at amazing prices. SHEIN is an exciting online fast fashion retailer with 200+ new styles launched on a daily basis. SHEIN APP is ranked top 10 in retail apps, with 10 million registered users from over 200 countries.
Written by the company
- FASHION FOR EVERY GIRL!
- As an online fashion retailer, SHEIN website comes in 7 languages and available to anyone who has an internet service. SHEIN’s global design team and buying team are bringing over 200 styles to our customers on a daily basis at affordable prices.
FREE SHIPPING!
Free shipping on orders over £35
Contact info
Aldagte Tower, E1 8FA, London, United Kingdom
- shein.co.uk
3.8
Great
59K reviews
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Poor Customer Service Experience
I’ve been buying from Shein for years, and I’ve never had a problem with returns, until now. I sent a combined return which is showing as being delivered to their warehouse on 10th April, awaiting pickup. It is still awaiting pickup, as of today, 13th May. I’ve tried to phone customer services, but I get disconnected after a few minutes. The live chat is completely useless, it’s a robot, and is no help at all.
How do I get my refund ? I’ve lost faith, and will not buy from Shein again.
May 13, 2026
Unprompted review
Reply from SHEIN
Hello!
We are truly sorry for the unpleasant experience.
In order to better resolve your concerns, we need you to provide specific information, such as your order number. We have sent you an email with the subject "Request for information about your experience." Please check your inbox (and spam folder), and reply to that email with the information we need.
Your feedback is our driving force for continuous improvement, and we truly value your opinion. We look forward to providing you with further assistance as soon as we receive your response. :)
Faulty Return System and Unfair Refund Refusals
Very disappointed with SHEIN’s return and refund system. This is now the second issue I’ve had with them.
Last year, they refused to refund the full amount I paid because I had used a discount code, which makes no sense, because the discounted price was still the full amount I actually paid.
Now I returned bikini bottoms that were completely unused because the size was wrong, and they refused my refund claiming the hygiene seal was “damaged.” Their packaging is extremely poor quality, with all items tightly packed together in one bag, so seals can easily bend or move during shipping and returns.
The items were still brand new, but the customer ends up taking the loss because of SHEIN’s faulty system and bad packaging standards.
My advice: never buy bikini bottoms separately from SHEIN if you think you may need to return them, because they will likely refuse your refund.
May 13, 2026
Unprompted review
Reply from SHEIN
Hello!
We are truly sorry for the unpleasant experience.
In order to better resolve your concerns, we need you to provide specific information, such as your order number. We have sent you an email with the subject "Request for information about your experience." Please check your inbox (and spam folder), and reply to that email with the information we need.
Your feedback is our driving force for continuous improvement, and we truly value your opinion. We look forward to providing you with further assistance as soon as we receive your response. :)
Terrible company
Terrible company. Said that I hadn't sent an item back so refused to refund. No way of speaking to a human or escalation. Kept on going around in circles. The item was in the same package as the other things I sent back so their warehouse must have mislaid it but they refuse to believe that and have kept my money. Reading other reviews I am not the only one this has happened to. Will never use again. You don't have this problem with TEMU!
Reply to Shien : I have already provided you with all the information for you to resolve this but didn't get any reply from you.
May 2, 2026
Unprompted review
Reply from SHEIN
Hello!
We are truly sorry for the unpleasant experience.
In order to better resolve your concerns, we need you to provide specific information, such as your order number. We have sent you an email with the subject "Request for information about your experience." Please check your inbox (and spam folder), and reply to that email with the information we need.
Your feedback is our driving force for continuous improvement, and we truly value your opinion. We look forward to providing you with further assistance as soon as we receive your response. :)
Don't waste your money on sub standard items that will be binned if you do at all keep them
*Update, funny how all the reviews below are saying the exact same thing, slightly folded bikini hygiene sticker...
Be careful of this company who will do anything to keep your money!
I ordered a bikini along with other items. Opened the bikini to find the top was way to small and sent it back. Now I am being blamed for the hygiene sticker placement. I did not even take the bottoms out of the bag. The bikini was returned and by chance, I stumbled upon the fact that they blame me for hygiene sticker placement, no message was sent saying they were rejecting the return. They are now keeping the bikini and my money I paid for it. Tried using live chat but just got someone copying and pasting the same statement over and over. "Due to your current inability to provide valid supporting images.
Based on the images available from the warehouse, we have confirmed the product issue and, consequently, are unable to process your refund. We fully understand your concerns. If you encounter any quality issues with the products you receive in the future, please contact us immediately, and we will do our utmost to assist you."
May 13, 2026
Unprompted review
Reply from SHEIN
Hello！
According to the information you provided, we noticed our team has sent a solution regarding your order. Please check your email for updates. If no email was received, it may have been filtered to the spam folder. We hope to hear from you. :)
Returned Swimwear, No Refund!!…
Returned a bikini that didn't fit and they said i couldn't have a refund as hygiene strip was missing, which it wasn't. I didn't even try the bottoms on as the top didn't fit. I notice a lot of other people have had this same issue and totally agree with them. Shein are scamming people and I will never order from them again. Beware if you order from them.
May 10, 2026
Unprompted review
Reply from SHEIN
Hello!
We are truly sorry for the unpleasant experience.
In order to better resolve your concerns, we need you to provide specific information, such as your order number. We have sent you an email with the subject "Request for information about your experience." Please check your inbox (and spam folder), and reply to that email with the information we need.
Your feedback is our driving force for continuous improvement, and we truly value your opinion. We look forward to providing you with further assistance as soon as we receive your response. :)
They have gone down I have ordered from…
They have gone down I have ordered from them before just before my birthday they decided to refund my order for whatever reason either items are cheap so why so much stress to get cheap items not amused at all .It happen yesterday I am very angry I ordered these items for my birthday!!!!since two weeks ago if my reordered items don't arrive I will stop using your company standards have gone down I have always received orders why now an order was refunded and refused and spend the same money again I should not have to spend the same money again.Poor customer service
May 12, 2026
Unprompted review
Reply from SHEIN
Hello！
According to the information you provided, we noticed our team has sent a solution regarding your order. Please check your email for updates. If no email was received, it may have been filtered to the spam folder. We hope to hear from you. :)
Useless!!
Useless!!! Completely the wrong item delivered. Tried to get a refund, was told that once they had received the incorrect item and they had determined if they were satisfied that the item was the correct one (the irony 🙄) and not damaged they may refund. For the cost of the item, it was more trouble to return .. I told them to just forget it!
May 9, 2026
Unprompted review
Reply from SHEIN
Hello!
We are truly sorry for the unpleasant experience.
In order to better resolve your concerns, we need you to provide specific information, such as your order number. We have sent you an email with the subject "Request for information about your experience." Please check your inbox (and spam folder), and reply to that email with the information we need.
Your feedback is our driving force for continuous improvement, and we truly value your opinion. We look forward to providing you with further assistance as soon as we receive your response. :)
Ordered 2 tops and a dress
Ordered 2 tops and a dress, beautifully made and the fit is perfect
May 12, 2026
Unprompted review
Love shopping with Shein everything I…
Love shopping with Shein everything I buy is always great
November 10, 2025
Sadly a waste of money
I thought I’d try and ordered a blouse thing…….awful awful quality and looks northing like the image online. Material is totally different. Heyho, I should have known better!
May 7, 2026
Unprompted review
Reply from SHEIN
Hello！
According to the information you provided, we noticed our team has sent a solution regarding your order. Please check your email for updates. If no email was received, it may have been filtered to the spam folder. We hope to hear from you. :)
Shein scam
Shein use Evri for delivery. Evri driver ripped open my parcel and stole everything except one item. Sellotaped it up and delivered it. Shein class this as completed . After some back and forth a refund was given by Shein. Thank you. Please do not use Evri anymore
May 9, 2026
Unprompted review
Reply from SHEIN
Hello！
According to the information you provided, we noticed our team has sent a solution regarding your order. Please check your email for updates. If no email was received, it may have been filtered to the spam folder. We hope to hear from you. :)
FRAUD!!
FRAUD!!! I am filing a fraud case against them!!! Returned £80 worth of clothes including a £2 bracelet. They refunded the bracelet and told me all the other items I returned didn’t match my return request?!!! Refuse to refund
FRAUD
AVOID SCAM !!!!
Order number GSO1X750C00N19Q
May 11, 2026
Unprompted review
Reply from SHEIN
Hello!
We sincerely apologize for any inconvenience caused—your experience is incredibly important to us 💝
Accoring to the information you provided, we've identified your inquiry submitted via the SHEIN app and our dedicated support agent is expediting the resolution.We guarantee a clear response within 24 hours, and you can monitor real-time updates anytime in "Service Records".
🔹 Steps to Access:
Open SHEIN APP → Tap "Me" at bottom → "Customer Service" → "Service Records"
Your feedback lights our path forward—we look forward to assisting you further.
I ordered items and they did not Turn up and was refused a refund
I ordered items and they did not turn up, contacted customer services and they said could not refund items that did not arrive and if they arrived could request a return. In the mean while I was out of pocket, no items as could not return what had not arrived. Customer services were mainly computers and did not help with actual issues. Generally a poor service and if I could would give zero stars.
Well done team shien, gold meddle for terrible service.
May 1, 2026
Unprompted review
Reply from SHEIN
Hello!
We are truly sorry for the unpleasant experience.
In order to better resolve your concerns, we need you to provide specific information, such as your order number. We have sent you an email with the subject "Request for information about your experience." Please check your inbox (and spam folder), and reply to that email with the information we need.
Your feedback is our driving force for continuous improvement, and we truly value your opinion. We look forward to providing you with further assistance as soon as we receive your response. :)
Shein are now removing hygiene strips…
Shein are now removing hygiene strips from returned swimwear and stating customers removed them, all so they dont have to refund! Con artists.
May 11, 2026
Unprompted review
Reply from SHEIN
Hello!
We are truly sorry for the unpleasant experience.
In order to better resolve your concerns, we need you to provide specific information, such as your order number. We have sent you an email with the subject "Request for information about your experience." Please check your inbox (and spam folder), and reply to that email with the information we need.
Your feedback is our driving force for continuous improvement, and we truly value your opinion. We look forward to providing you with further assistance as soon as we receive your response. :)
Poor quality and poor customer service
I have never had an issue before in returning swimwear but two swimwear items that just didn’t fit well that I returned and they claim they won’t give me a refund because of the hygiene stickers, which from the picture they have clearly folded slightly on the edge from folding said item and repackaging. Their stickers are the quality issue and it’s really frustrating! When wanting to raise it higher they just ended the chat!
May 11, 2026
Unprompted review
Reply from SHEIN
Hello！
According to the information you provided, we noticed our team has sent a solution regarding your order. Please check your email for updates. If no email was received, it may have been filtered to the spam folder. We hope to hear from you. :)
Make sure you do not buy underwear or…
Make sure you do not buy underwear or swimwear out if shein they say that sanitary slip is not intact and refuse refund. OR make sure you take photo to prove it is before returning. Con you out of money otherwise.
May 11, 2026
Unprompted review
Reply from SHEIN
Hello!
We are truly sorry for the unpleasant experience.
In order to better resolve your concerns, we need you to provide specific information, such as your order number. We have sent you an email with the subject "Request for information about your experience." Please check your inbox (and spam folder), and reply to that email with the information we need.
Your feedback is our driving force for continuous improvement, and we truly value your opinion. We look forward to providing you with further assistance as soon as we receive your response. :)
They recently got always issue when you…
They recently got always issue when you return items, saying by was use , dirty, etc. When it’s not true. They want make money like that.
May 1, 2026
Unprompted review
Reply from SHEIN
Hello!
We are truly sorry for the unpleasant experience.
In order to better resolve your concerns, we need you to provide specific information, such as your order number. We have sent you an email with the subject "Request for information about your experience." Please check your inbox (and spam folder), and reply to that email with the information we need.
Your feedback is our driving force for continuous improvement, and we truly value your opinion. We look forward to providing you with further assistance as soon as we receive your response. :)
I'd give zero stars if i could
I'd give zero stars if i could, sold me sofas with missing parts and refused to refund unless i paid the expensive fee to return the sofas to them, awful company
April 25, 2026
Unprompted review
Reply from SHEIN
Hello!
We are truly sorry for the unpleasant experience.
In order to better resolve your concerns, we need you to provide specific information, such as your order number. We have sent you an email with the subject "Request for information about your experience." Please check your inbox (and spam folder), and reply to that email with the information we need.
Your feedback is our driving force for continuous improvement, and we truly value your opinion. We look forward to providing you with further assistance as soon as we receive your response. :)
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