Shein Reviews 155

Once you know how to shop Shein, you can't go wrong. As a bigger person, stylish and fun clothes can be hard to find but shein has SO much to offer. Once you make a few orders you get points for reviews and points for confirming delivery. Free returns in Australia are the best. Great range and always look out for coupons.

After reading all those bad reviews, I must say, my experience with the customer service was great. I got a Shein gift card and I had to link it to my account. It didn't work so I send a message asking for help. The response came quickly (next day), with a solution. Problem was solved.

Ordered two items. They never arrived despite Shein insisting they had!

The customer service is non existent. The return/exchange policy is non existent. I needed to exchange sizes and order more clothing however I will never buy from SHEIN again. Very disappointed with the service!

The material is cheap, the sizes are wrong, very dissapointing

I used to order a lot from Shein as they have option for "click and collect" so I can collect the parcel. As I am a shift worker and no one at the apartment. There is also no safe area for leaving the parcel outside.
Even I request re-schedule a specific date twice for re-delivery and they did not even delivery on the request day. they keep re-delivery what they want which I never home. what is the point? Wasting time and cost.
I have no idea how this courier company runs - iMile, clearly there is no communicate with the agent and the driver.

I was away. I live in department of housing complex of units. I get notification that there was a delivery - their courier is imile, so I ring around, no parcel. I then went on live chat, and even emailed them, and they refuse to refund putting the onus on me to prove non-delivery. This is against consumer law - they have to, as seller, prove it. I paid them via zip and thus in a dispute. The amount paid and lost at present is close to $300. Another thing - I had previously purchased sterling silver jewellery and not wanting cheap stuff, I paid over $50 for a ring - the same exact ring is available in a bundle deal from ali express for $3, I thought buying SHEIN, things were discounted, but being from China, same sellers - price higher. If I could have SHEIN would get negative 5 stars for their terrible customer service and treatment. Their goods - mixed - some are great others terrible.

SHEIN always want you to invite people in order to win five free gifts but when you do you come out empty handed which I feel it’s false advertising and misleading people! The braided hair I brought a week ago isn’t good quality! And it also has a bad Oder too it!

This company asked you to share with your friends and you get five free gifts I have actually shared from 9:15 stopped at 9:15 this morning. I stayed about 8:00. I shared with over 20 people and then they tell me I'm finished short from getting my gift. These a scam. If you're going to give us the five five free gift, please do. Because we are helping your company. We are advertising your stuff. But you want to make us do it free? No remember. I'm quite sure this is not the only complaint that's about to come in because the people that I shared it with tried the same as I did and never received anything. So will you please fix this? Thank you This wasn't the first bad experience. You're going to lose more customers with these bad experience people. Today we want the product but we want to be treated fairly with it and done fairly. Thank you

DO NOT BUY FROM SHEIN. I wish I had read these reviews first. I waited at home for 3 days and each day they said they tried to deliver my parcel. These are items I bought for my daughter for her wedding. They did not even attempt to contact or deliver at any time as I have video proof. Trying to get a refund is virtually impossible and trying to contact SpeedX is also impossible. I will be escalating this to their legal team as I am so disappointed for my daughter. Will try and order the same items from a trusted place, but as the wedding is less than 2 weeks away, I won't hold my breath in them arriving. So sorry I trusted Shein. Order SPXOOL116800018354

Shein claims you can win free gifts but do not waste your time! It’s a TOTAL scam!!! I’ve been playing their “Money Tree” game & will literally only have .1€ to knock off before supposedly winning my “free” items but as soon as I do it instantly jacks back up to .8€ making it IMPOSSIBLE to ever actually win! Believe me when I say it’s not the only “free items” games to do that either, I’ve been a loyal customer for a few years now, I’ve made multiple purchases & have tried them all but have NEVER won a single free item!!! SHEIN IS JUST SCAMMING THEIR CUSTOMERS!!!

It was the app i used for a long time satisfied my needs but the tops always shorter then usual I have a long torso so that was the only bad thing. Besides that it did good as coping mechanism to shop there

I ordered a parcel from Shein that was never delivered to my address. Shein claims it was delivered and signed for, but I did not receive the parcel, did not sign for it, and the delivery location was not in my property. I have contacted Shein and provided evidence, but they refuse to refund me. I have got all proof they said it will be refund after accepting their fault and next day my refund was canceled by another staff 😭😭😭

ive had a parcel go missing, they claim it has been delivered and that i have signed for this, clearly i have not, there is a photo, but it could be anyone gate and it does not prove that the parcel was actually left - once i raised this with Shein, they very simply fobbed me off and said it has been delivered and that there is nothing they can do- they have ignored any request for a refund due to lost / stolen item,
they said i have contact the courier that they instruct to make the deliveries - That did not happen.
i would not normally leave bad reviews, but this is ridiculous they have all out ripped me off, i have paid for goods, that i do not have, and they do not care - avoid these guys they are cowboys

I wanted to unsubscribe from this site after receiving tons of emails I tried hundreds of times, but it is impossible to do so, they made it hard. how I can stop them?

Shein send me Lancome cream without the seal on the jar, without the box. That is not hygienic and it is against the Law????

I received my order today, I had ordered jewelled hair combs but was horrified to discover a black hair entwined around it.......to me that is disgusting that I have someone's DNA on my hair comb .... I am purchasing something that I am expecting to be new
and not in someone else hair........that is so disgusting and it is going into the bin. Shame on Shein....my first and last purchase ever.

Some of the items I ordered were great however the items that didn't tip that I wished to return proved to be very frustrating. The return method on shein was so complicated and messy I just gave up. 3 items went to the op shop. I think it's designed that way.

I recieved a email to say imile had delivered my parcel and received a signature . This is untrue . I live in a lifestyle village of 300 homes . There is a map at the front gate but a notice had to be put on the office door to say do not leave parcels here . The driver was seen going to the side of a he office building and dumping 9 parcels . Other companies deliver to front door whoever this driver is he needs to be told .

SHEIN are reliable, fast and returns are easily made. No fuss. No shipping cost. Sometimes they even let you keep the item instead of returning and still provide a full refund. I seriously can’t fault this company. Of course items are hit and miss but you get what you pay for. Overall always an easy, efficient company to deal with.