shells.com Reviews 23

Server never managed to restart after reaching out for support and never hearing back. Essentially just burned one month's e worth on a server that will not boot after shutting down. It was good until it wasn't. Avoid. Company essentially on autopilot.

⚠ Do not pay for shells its horrible! ⚠

i would not recomand shells to anyone! Its so bad, the vm is laggy, and dosnt even connect 90% of the time! i lost my work since i cant even connect to their vm, since it just gives me errors.

Also the vm its extremly laggy, i open firefox and it freezes. 20 dollars a mounth for 2gb of ram is outragus. There are free apps that do better than this.

dont buy this sh!t!!! Wish i could get an refund...

First it set up the server in Germany although we're in the US and then they said there is an error that will take a few weeks to resolve. Finally appeared to be resolved after three months of trying but tried logging onto the virtual computer and only got an error message. This company needs to spend considerable effort improving their infrastructure and creating a working product.

Machine crashes requiring reboots from support, Unresponsive suppport.

When I ordered my Taurus 9mm pistol I waited 2 weeks and contacted the store and online customer support both told me it was being shipped in transit so I waited another 2 weeks contact both again and was told me they sent and email saying the Taurus 9mm was out of stock never did I receive the email why the beep didn't they tell me that from the beginning now been waiting for a refund 5 working days no refund yet will never buy anything from the unorganized company again I would give this company a 0 star if I could good luck your company sucks

Doesn't work. I was able to log into the remote computer once. Horribly slow and eventually nothing worked and clicking on the screen did nothing. Support site is dead. Support email got no response. Just a useless trash website.

Would give 0 star if possible. Created account. The Shell would not launch. No support available. No response on getting a refund.

Completely Bad Product and Nightmare Service
Support Team doesn't work, and after I purchased the new VPS, I can't reach the dashboard page.
Also, I tried to contact the support multiple times, but they didn't reply. Their support team seems like AI-bot.
I can't refund it. :(

It is a scam. DO NOT trust this website. I tried creating a windows virtual machine which was always in a shutdown state, you won’t be able to start the VM. The website keeps giving “json broken” error. The support page doesn’t work. If you call their support it the automated message asks you to send an email. I have sent almost 5-6 emails without receiving any response. I always felt such websites shouldn’t be trusted but for some reason felt like trying. It is purely a SCAM. The good reviews posted on other websites might be their employees because multiple people have I know have tried to access this website and have the same issues.

They have the WORST support team ever.
Actually this company doesn't care to help at all.

it made a glossy, but it's all flaky underneath. A dated selection of packages that stopped working; however, they still managed to charge me a continuous subscription. Contacting them is difficult. They really are not interested if you have an account or any other issues. There's better service elsewhere.

I sent three emails to their support email address and I've not received any reply. I opened a thread on Reddit and still no reply. I'm currently waiting for a reply using the contact form but I'm not holding my breath.

I agree with another reviewer, who complained about very deceptive and unfair billing. Shells.com point to their Ts & Cs whenever you ask for a refund, but it isn't clear (probably deliberately) how to stop the auto-renewal and it occurs without warning. In addition the support link from my account page gives an ERR_SSL_VERSION_OR_CIPHER_MISMATCH, so contacting support using their link doesn't work. In the end, I emailed an address that I found on their website, but got no reply. My advice would be to avoid this service.

Their system hasn't worked for days now. DAYS. No, it isn't partially working. No, it isn't glitchy. No, it isn't working AT ALL. NOT AT ALL!!!!!!

Their "support" page on their website doesn't work (it won't allow you to submit a message). Their phone number directs you to their support email and doesn't direct you to a human. And I am a paying customer.

After some months of flawless use, I ran into an issue where my shell VM was unable to connect to the internet, which also meant that I was unable to use Remote Desktop to get to the dedicated IP for my VM.

Good news: I did get response through the support/email channel - first attempt by Shells tech support to reset my network stack did not work, but subsequent attempt did. (I'm not sure why one worked and one didn't).

So I am grateful.

Bad news: That first attempt didn't work, and then it was another 15 hours or so until the second attempt was made, so I was offline for what seemed like a kind of long time. But glad to be back online now.

Ongoing hope for improvement (and reason for 4 instead of 5 stars) - the support mechanism and channel for communication seems fragile and unreliable. I have other support issues (not nearly as important) that seem to languish, and the support queue is opaque from my end -- I can't see a list of open tickets and how they are assigned within the Shells organization -- all I get are emails - and some of the support entry points from Shells seem to work and some don't, and the support website itself seems to be down..... and I hear from Shells that they have responded to some support tickets (by email) where I haven't seen the response, and I have checked my spam folder, and nothing is there.... so when something goes really wrong, I always have a bit of a concern that I might not be able to get attention, and I can't know what is up. I haven't found a system status page..... so that entire support infrastructure could really use the improvement to get this service from 4 to 5 stars in my (very grateful) estimation!

As others have stated, this company has a very shady refund policy that it's not being stated in... The service itself isn't a great thing, it was working for a few months, then suddenly my shell (virtual computer) started to run very, extremely slow... It's nearly impossible to make use of it... I got the 1 year plan; not what I intended, but they charged me the full year anyway and didn't wanted to refund me... (Shady all over). Thing is, after several emails and requests for a "Support ID" over and over, I simply got tired... I've lost over 4 months of the service I paid for and their support it's just garbage... Not even they can do something about my shell and they keep asking for an absurd support ID they should have direct access to in order to streamline the support process...

I could not get the remote desktop to load on any device. Support did not respond for days so I requested a refund as per their TOS and it was not provided. Now I am being billed each month for a service that does not work. Very shady company. Beware and avoid.

I've use many remote desktop environments in my time and none has come close to the quality of using shells. I used shells while in a country known for their restrictive internet (I don't want to name them as I'm afraid they have web-crawlers looking for technologies which have been successful, to then target for being shut down). It did a fantastic job and performed extremely well! I would have even been impressed with this performance if I were using shells in my home country. I have used other remote desktop's as part of my work, and they were in *much* more favorable circumstances than when I'm using shells now, and yet they performed orders of magnitude **worse**!! Shells is a very impressive technical achievement, it is no less than the *best* remote desktop I have used, period.

The service is OK, I suppose, but the renewal and refund policy are very shady. They do not disclose that it is a renewal system, then when you want to cancel even before the next period starts they do not refund.

Updated: Submitted another request after the second charge for a refund and it was processed for the original amount as well as the second charge. Upgraded to 3 stars since the service itself isn't that great for what is advertised as well as having to go through contacting them a second time to fix the issue.

Paid for their service that was quoted as being for "Content Editing" it took me over an hour to log into the machine it was that slow.

I work as a network engineer so I've dealt with VM's and know when it's something on my end or with the server itself. So I contact them for a refund because this machine won't even run a web page without problems let alone edit content I assume that means video editing or something of that nature. I expected them to issue the refund without a problem. They didn't respond for a week so I forgot about it and assumed they would just issue the refund. Not only did they not issue the refund they extended the service that was garbage and I didn't want and then they charge me an extra 30 dollars 2 months later out of nowhere.

TLDR; Service was not as advertised for speed and capabilities. Refused refund and charged again for service that wasn't being used.