Shelter-Adams ltd Reviews 407

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their politeness, friendliness, and extensive knowledge, highlighting their efficiency and professionalism in all interactions. The service provided is frequently described as excellent, with many people appreciating the promptness and high quality of the work, often noting that the company goes above and beyond expectations. Consumers also found the pricing to be very reasonable and competitive, making the overall product and service a great value. However, some customers also noted issues with workmanship, including specific technical problems after a boiler relocation, and expressed dissatisfaction with the attitude of some staff members. A few other people also felt that there were problems with incomplete work, such as an unfinished boiler drain and a loose external flue, and one reviewer mentioned experiencing significant service delays and inconvenience due to issues with staff conduct.

What people talk about most

Service

Users describe positive interactions with service, highlighting the professionalism, efficiency, and... See more

Staff

Clients share positive opinions on staff. Customers consistently praise the professionalism, politeness, and... See more

Quality

People report positive experiences with quality. Customers consistently praise the high standard of work,... See more

Price

Customers consistently note positive experiences with price. Many reviewers highlight that the prices are... See more

Product

Consumers generally find the product to be positive, with many expressing satisfaction with new boiler... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We were suddenly left (entirely at our own fault) without hot water and central heating when our ancient boiler finally gave up the ghost. This company, at their busiest time of the year, came to ou... See more

Rated 5 out of 5 stars

Rob and the team have just completed a complete heating overhaul to our property. Installing a new boiler, cylinder and radiators throughout. The guys worked incredibly quickly, whilst still being ver... See more

Rated 5 out of 5 stars

An amazing service from Shelter-Adams. As soon as we called Rob, we had a friendly and professional welcome. We had our old water tanks removed and a Worcester Bosch combination boiler installed. Rob... See more

Rated 5 out of 5 stars

Rob was amazing, gave me a quote and answered all my questions patiently and was so helpful. Installed my new Combi boiler as planned. No problems everything went well. Cleaned up after themselves an... See more


Company details

  1. Gas Engineer
  2. Bathroom Remodeler
  3. Gas Installation Service
  4. Oil & Natural Gas Company
  5. Plumber

Written by the company

As industry experts, we can provide a full range of services and solutions. We ensure that all of our customers receive the very best service every time. Our team are trained to work safely and confidently within any environment, delivering efficient, tidy and certified solutions. Based in Worcestershire, we have been trusted and relied upon customers throughout the area and have developed an excellent reputation for the high quality workmanship and great customer service we consistently deliver.


Contact info

4.9

Excellent

TrustScore 5 out of 5

407 reviews

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Rated 5 out of 5 stars

Combi Oil boiler fitted…

We had a new Combi Oil boiler fitted today by Shelter-Adam’s (Bewdley). They gave the best price I could find, turned up on time and did the job brilliantly. No fuss, no mess, and lovely guys who were helpful and very friendly. I give them 11/10 for a job very well done. I highly recommend them👍⭐️⭐️⭐️⭐️⭐️

April 30, 2026
Unprompted review
Rated 5 out of 5 stars

Great reliable company

We have been using this company for a few years now. They've serviced our boiler and gas fire a few times and recently fitted a new boiler. Really happy with all of their work and the prices are very reasonable. Couldn't ask for better. Their engineers are always friendly too

April 22, 2026
Unprompted review
Rated 5 out of 5 stars

When we had problems with our old…

When we had problems with our old boiler, Rob sorted us out. A couple of years later we needed a new boiler so I asked Rob to install one. He did the job and sorted out our blocked radiators. Good job, well done.

April 15, 2025
Unprompted review
Rated 5 out of 5 stars

Worcester bosch - combi boiler

We recently had a new Worcester Bosch combi boiler installed and our old system with storage tanks removed.

They did an excellent job in good time and for a reasonable price. They were very friendly and were even able to do some extra work we requested.

March 16, 2026
Unprompted review
Rated 5 out of 5 stars

New boiler

New boiler.
Difficult job as we had a traditional boiler and wanted a combi.
Moving pipes and cupboards etc. However the job was very neat and the lads were spotless, moving anything carefully and laying covers everywhere.

Excellent communication both before and after work as well.

February 5, 2026
Unprompted review
Rated 5 out of 5 stars

Boiler and pipe replacement

Rob and the team were excellent; very professional throughout, and the boiler is now running perfectly without any errors. Whenever any issues came up, they handled them quickly and provided effective solutions.

March 5, 2026
Unprompted review
Rated 5 out of 5 stars

Boiler replacement

We are very pleased with the work that was carried out with having a new combi boiler installed. The team were very polite,clean and tidy, they were very helpful showing us how to work the boiler when the work was completed.

March 19, 2026
Unprompted review
Rated 5 out of 5 stars

New boiler experience

Very clear on what was to be done when plumber came to give quote. When work carried out the plumber was polite and seemed very knowledgeable. When completed everything was clean and tidy. He then Made sure we knew how everything work and left all necessary paperwork.

March 19, 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding customer service experience.

From my initial enquiry the customer service experience was oustanding. Rob (the MD) was very responsive and proactive and this filters through to his team. The engineers respected my house and were very polite, keeping me informed and explaining their work throughout the job. They finished leaving everything very clean and tidy. I'd highly recommend this company.

March 20, 2026
Unprompted review
Rated 5 out of 5 stars

Have used Rob and team multiple times…

Have used Rob and team multiple times for a new boiler, leaks, installation of new radiators/ swapping old ones. I've also switched to Utility Warehouse. Great team, always happy with the work. Great to find a trade that deliver at a reasonable price.

August 13, 2025
Unprompted review
Rated 5 out of 5 stars

I had a new bundled oil tank 1100 ltr…

I had a new bundled oil tank 1100 ltr fitted to replace an old condemned tank. A new base was laid and new pipe work to the house was laid underground in a trench. The whole job was done in a very tidy fashion, everything looked very neat and tidy. The new tank was connected and clean oil was transferred to the new tank. All pipelines were clipped neatly. The system fired up first time. Garden area was made good. The whole job was excellent and I'm very pleased with how it turned out. I would definitely recommend these guys and with not hesitate to use their services again.

January 8, 2026
Unprompted review
Rated 5 out of 5 stars

Good workmanship

Good workmanship. Easy to contact. Price very competitive. Did what they said that they would do. Easy to deal with.

February 4, 2026
Unprompted review
Rated 5 out of 5 stars

Rob and his team did a fantastic job…

Rob and his team did a fantastic job for us. No option was impossible with multiple quotes provided for each boiler/pipework option. Would highly recommend especially as Rob gave great advice on terms of future proofing our setup.

February 18, 2026
Unprompted review
Rated 5 out of 5 stars

Highly professional and competitive service. Recommended!

An excellent service from start to finish. After being disappointed by the experience with British Gas, I looked into local plumbing/gas companies and Shelter-Adams appeared in the results. Reviews were positive so I got in touch. The man behind it all, Rob, replied very promptly with all the required information and a competitive price (much less than what British Gas charge), so a gas fire and gas boiler service were booked.

The gentleman carrying out the service arrived on time and was very professional in his conduct. Friendly, polite, very considerate of being in someone's house and carried out the work to a very high standard and kept my parents up to date on exactly what was being done and why. Also very honest in explaining how a very simple setting on the boiler was the main culprit for several issues they'd been having, rather than exaggerating the issue, that some other less honest companies might have tried to do. Gas and Boiler services were fully completed and everything working as described. If every employee at the company is like this individual, then you are in very good hands.

Cost was very competitive and excellent value for money.

Rob himself has been excellent throughout; replied to all enquiries (didn't think he'd be responding to them all personally) very promptly and addressed any queries.

I'm more than happy to recommend this company to others and will be looking to have our annual services done with Shelter-Adams again. Many thanks again for a great experience

February 4, 2026
Unprompted review

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