I am disappointed with the support I received from Shelter. My housing case was closed without prior discussion, leaving me without guidance or support at a critical time. The advice and housing list... See more
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They go by a script and don't see the person behind the phone or screen. I can't do phone calls most of the time as I'm autistic. I was left waiting for an "advisor" for 2 hours. I received a sect... See more
Today I spoke with Joe Timoney at shelter Scotland. Such a lovely man to speak with very calming caring & knowledgeable! He provided me with lots of advice/information! In the situation I’m in Joe hel... See more
Don’t even think about working for this charity especially if you’re involved with signing up people to donate. You’ll be fired with no notice if you fail to meet their ridiculous targets. Appalling t... See more
1.9
Poor
22 reviews
Hasn’t replied to negative reviews
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Worse than useless
Worse than useless. They are supposed to help people having issues with their landlords. I've been getting abused by my landlords Manor Estates Housing Association in Edinburgh, they are using coercive behaviour towards me and emotional and targeted abuse. I've contacted Citizens Advice, Granton Information Centre, every lawyer in Edinburgh, my MSP, no one was interested and kept either telling me to work with the Housing Association to resolve the issues or contact Shelter Scotland. I've contacted Shelter Scotland twice and been told we can't help you and pass the buck to other organisations that I've already contacted previously. They are no help whatsoever!!
July 3, 2023
Unprompted review
Impossible to contact this charity's…
Impossible to contact this charity's emergency helpline, no matter what day or time I try to call. This is despite calling because I am at potentially at risk of loosing my home and need urgent advice. This charity is not fit for purpose anymore.
January 6, 2022
Unprompted review
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