SheMed UK Reviews 

Had a couple issues with two email addresses. My fault but all sorted quickly and efficiently. No cancellation charge. Thankyou so much SheMed.

SheMed - avoid like the plague. I was told by them that even when my 3 months agreement was up, I still had to officially cancel with them. I gave them one months notice and they have closed my account immediately. They really are one of the worst companies I have ever dealt with. I have just emailed them to ask to reinstate my account till the end of the month. My bet is they won't even reply. They also make the prices up as they go along. I paid £72 for my first month with Blue Light discount, my friend paid £59! Their prices are hidden so they draw you in with the heavily discounted first month but don't tell you how much it will be going forward . They also quote different cancellation fees to everyone.

I have had no end of problems communicating via email. A total lack of understanding. I decided to call and spoke with Vuyiswa who was very understanding and helpful. I will not be a repeat customer. I have requested a refund multiple times, via email and phone as they have not sent the medication yet. They are only after the money. I was with medexpress and will be returning to them as they are fantastic. I changed due to costs. Well... it was worth the extra money.

Vuyiswa was really helpful today and explained everything to me really well regarding my new injection. Really clear and I understood what she was saying. Thankyou regards Elaine ☺️

Absolutely shocking and disgusting packaged arrived but left on our doorstep for 7-9 hours in the 38/39 degree heat that faces pure sun. In coming home opened box and the packs had melts the product was extremely warm. I was told it is fine don’t need fridge although states this. Refuse to use and one month on they are as useless as a broom without a head. Up to writing this nothing even though I have said and requested return and refund as broken contract also on this point they said it was a 6 month and I clearly done a 3 month so this is strange. I am reporting them for there practices and awaiting where to send court papers as this has been 4 emails customer service is shocking and the worse I have ever come across. Even though they know of my Complex PTSD, they still have bullied and unhelpful. I WOULD SAY STAY AWAY AT ALL COST, because if you are unhappy about anything then you will have a problem. As they don’t seem educated enough to know how to resolve. Just say sorry, but then blame you.

Had a very good phone call with Nhlalenhle yesterday. He was very helpful, and listened to my concerns regarding my health. I have recently had surgery on my abdomen.
I told him I was very happy with SHEMED and the way they look after me.
The only complaint I have is it is hard to get a reply to email or text.
Not the cheapest company out there, but you get what you pay for, and this company is excellent and have helped me every step of the way.
I recommend everyone to try SHEMED.
A very happy customer!

The company customer service I have received so far by phone and email has been excellent

Took up the blue light offer and tried to move from another provider. However have not been able to get my prescription yet is I have been unable to upload my evidence through the app. All I get is upload failed. I am awaiting a response for my refund of £159.99

Quick to resolve my issue

Very good, and helpful advice when I phoned today. I get bad side effects and they have been excellent thank you Nhlalenhle

Just spoke to lucky he was extremely polite professional and helpful

Always great service

So far happy with treatment and the company's attitude and support

Really happy with this company. Help you understand what is right for you as an individual. Pricing is ok but the support you get is great.

Brilliant service and communication from Vuyiswa especially. I would definitely recommend.

Had a conversation with one Nhlalenhle and he really explained everything I was worried about and explained well and even suggested was that I can be helped . Honestly

I have had great results so far and by far the best company I have used for the injections. I like the app and the ease of it all. The only thing I’d change is the attempt to take payments way earlier then needed.

Lucky gave good customer service and looked again into my quiry and solved my problem. But missed his call back and a email was sent very helpful.

⭐️ Very disappointed with SheMed and the whole setup

I’m extremely unhappy with my experience with SheMed. I genuinely wasn’t aware when signing up that I was committing to a 6-month prescription programme, and I made this clear to them as soon as I realised.

I delayed my next refill through the app because I couldn’t afford another payment, and I also emailed SheMed to explain that I was unhappy and wanted to cancel. I was then given a cancellation link which stated that I had until 20th September to make the payment.

Despite all of this, money has now been taken from my account, leaving me in a really difficult financial position for the month.

I feel very let down by the way this has been handled. I understand terms and conditions are important, but customers should be made fully aware of a significant 6-month financial commitment before signing up, and communication around cancellation should be much clearer.

I’m really unhappy with the whole experience and would urge anyone considering SheMed to make absolutely sure they understand the commitment they are entering into.

I cancelled my account and they still took payment saying they have two accounts for me. The customer service is terrible, they have no idea what’s going on, there’s no notes on your account so you have to repeat yourself every time you contact them. Raised with financial ombudsman now as they said they were within their rights to take the money

I signed up to SheMed in January last year and, overall, have been very happy with my weight loss. I had a break of a few months then asked to try the Wegovy pill. Unfortunately for me it didn't suit me and I had some medical problems. I asked to cancel my membership even though I'd only just signed up again. There was no problem with the cancellation other than waiting over the Bank Holiday weekend. Nompilo was very helpful and kept me updated throughout. I would recommend SheMed.