SheppertonMarina Reviews 

14
TrustScore 2 out of 5

1.9

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Company details

  1. Boat Storage Facility
  2. Boat Accessories Store
  3. Boat Repair Shop

Information provided by various external sources

West London's Leading Thames Marina. Situated in a delightful backwater between Shepperton and Sunbury locks, the Marina enjoys a peaceful air of rural tranquillity.


Contact info

1.9

Poor

TrustScore 2 out of 5

14 reviews

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1-star

No recent history of asking for reviews

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Hasn’t replied to negative reviews

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1.9

All reviews

(14)

1 review in the last 12 months

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Rated 1 out of 5 stars

I went in the shop earlier and…

I went in the shop earlier and specifically asked for a price on a Yamaha 6hp outboard or a Mercury. Looked at the other small outboards and the person serving didn’t serve. Her words were “take a card because I don’t think you’re quite there yet” I assumed she meant I didn’t have a clue. Ok I was wearing an old T-shirt and a pair of shorts and I need a haircut but that’s not the point. After being what I thought was patronised I went and sat in my vehicle, made a call to a different marina and ordered an outboard and boat for just under £3k. Going to pick them up early next week. Won’t be going back there due to how dismissive the person serving was.

August 6, 2026
Unprompted review
Rated 2 out of 5 stars

Beautiful Marina ... shame about the staff

Beautiful marina to have a mooring but from my experience, ridiculously overpriced and the staff are arrogant, rude and unhelpful.

All you get for your £3.3k a year is a view and some expensive petrol and staff with an attitude.

September 20, 2024
Unprompted review
SheppertonMarina logo

Reply from SheppertonMarina

Hello, I am sorry to read that you have been dissatisfied with the service at Shepperton Marina. We pride ourselves on offering outstanding customer service so I would like to understand where it was you felt we went wrong.
If you wouldn't mind contacting me with more information, I would appreciate the opportunity to investigate further.

In relation to the petrol costs, unfortunately, marinas are unable to compete with garage forecourts however we do ensure the rate we offer is competitive and following research into our competitors, I believe we are good value along the River Thames.
I look forward to hearing from you.
Lisa

Rated 1 out of 5 stars

DON'T GO THERE

I've called them to check if I could empty the holding tank and do a laundry, the guy tell me it was OK. What a surprise when I've popped in to the office to learn that I can't do the laundry... I have to book a berth. So, I said OK and leave to do not come back EVER. You, the old lady... YOU NEED TO IMPROVE YOUR COSTUMER SERVICES SKILLS AND THE GUY BY THE PHONE SHOULD LEARN THE BUSINESS POLICIES.

October 1, 2023
Unprompted review
Rated 5 out of 5 stars

Exceptional Marina.

We purchased a boat moored at Shepperton marina, the process took x 2 weeks as we were also waiting to complete the purchase of a mooring at Pyrford. The staff (Vaughan the broker) and the marina manager Sarah plus the general staff were exceptional. It is a great place and would highly recommend it. Now bound for Pyrford for our new mooring we will not forget how professional and above all friendly the staff are, Sarah is a cut above.

May 13, 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic friendly marina

Fantastic friendly marina, we have kept our boat here the last 4 summers, staff are really helpful, pontoons and facilities are all good and most importantly I leave my boat at the end of the weekend and feel she will be safe in the marina. That means a lot to me.
Useful facilities including showers, toilets, pump-out, fuel and elsan emptying points.
A great place for cruising the Thames and only a short run to tidal waters.

September 19, 2022
Unprompted review
Rated 1 out of 5 stars

I can only hope the services here are…

I can only hope the services here are under new management. When I purchased my boat here and had work carried out by yard I came away feeling that I had been robbed and that the work had been done by incompetent amateurs.

April 5, 2020
Unprompted review
Rated 5 out of 5 stars

Wonderful place

I’ve been here a few times with my friends from the Social Club. The people here are great. :)

November 20, 2019
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, wonderful area, close to amenities. I have kept my boat here for the last few years and I have seen it growing, staff are working hard to keep it up to scratch.

November 12, 2019
Unprompted review

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