Starwood Hotels & Resorts Worldwide Reviews 54

I am a SPG member for 10 months now and collected 76 lifetime nights during this time.
Last week it came to my mind to make a present for my mother&Brother and surprise her with a night in Moana Surf Resort in Hawaii (she made some vacation but couldnt afford fancy hotels)
So I made the reservation for a nice 500$ room with ocean view and before I hit the "Confirm Reservation" button I called because I wanted to make clear its not for me, its for my mother. I explained the situation and was told to book it for myself, than call again and change the name of the person. So far so good. After I confirmed my booking, I called again and it seemed to be fine (I already did not like that I need to call twice but anyways...) The operator told me that I can not book the breakfast online but he would be so kind and send an email asking if we can find a solution. But now everything is clear, I do not need to worry and my mom should enjoy her holiday.
Also I did sent my credit card details to the Hotel.
One day later I received an email from the Hotel in Hawaii telling me that my mom can not stay in this room because they do not hace her SPG nr so now the reservation changed to my name. Also the breakfast would cost 45$ per person (so 90 in total).
When I tried to cancel the rate they told me its not possible because its a prepaid rate (Yes, it is a prepaid rate for my mother, but due to the fact that she can not use this rate (even when SPG recommended me to book this rate for my mother)..

I think this is very dissatisfying that I was not attended properly. I would have expected to get a room including breakfast which is eligible for my mother & brother as well.

Luckily you can transfer all your points to the Marriott hotels.....

Very good place but there is room for perfection. Thinking of giving you 5 stars later

I stayed at Sheraton in Chicago and was really satisfied and happy to live there

I am a SPG member. I have stayed in Sheratons in the Boston area for 20 years. In the past year two of the hotels started using highly perfumed cleaning products both in their bedding and cleaning. The rooms gave me a headache within minutes. I gave this feedback to the front desk. The Wakefield MA hotel came and changed the sheets but did not wipe down the room to remove other cleaning products. The Needham hotel offered nothing. I attempted to open the window but had to call for help. The maintenance man was able to open it. There was no screen. I kept it open for 2 hours with the fan going and the lights off as not to attract bugs. It was tolerable. PLEASE STOP USING PERFUMED CLEANING PRODUCTS. MILLIONS OF PEOPLE HAVE ALLERGIES AND ASTHMA. There is a dramatic increase in the number of children with asthma. Thankfully, I do not have asthma.

Nice hotel with professionally and efficient staff. Penthouse room with ample space and large bathroom with tub . Fin swimming pool and facility generally . The last star comes when the small appetite buffet in business launge becomes just a little bit better. But we will definitely come back another time.

Stayed at Sheraton La Jolla, several times, great customer support, always clean rooms, never had any issues, could be less expensive though

when we arrived we were given a voucher for a free breakfast and $100 as sold to us as a way of recommending the sheraton vista chain. low and behold we got to the breakfast and was told we had to sit through a 90 minute time share presentation. upon complaining to the management who did not even get in touch with us until the end of the holiday and charged us for the $100 stating we should have been told.
we complained again stating that the staff needed training but still have got nowhere and it does not matter how many times you complain.
our friends who were on holiday with us also had clothes stolen from there room and they have got nowhere with complaints.

We reserved with a request for a quiet room. I called a couple days before our arrival to ensure the staff knew of the quiet request. We checked in making sure we were getting a quiet room. When we saw the activity and noise on our floor, we asked to be moved - hotel was supposedly full. At no point did anyone mention the 400 students staying on all 16 floors, getting "ready" for their formal (until 2am). I finally was told what was going on by 2 cops walking the hallways at 1:30am.

I think that if "filling rooms at all cost" is the priority of Sheraton, instead of indicating they wouldn't be able to fulfill my request, I don't need to be a guest at Sheraton anymore.

Just wanted to say how wonderful my experience was. Everything from the staff to the room cleanliness, I appreciate a well kept room. I did not eat here, but I will definitely stay here again!

Checked in at the Sheraton Suites Galleria Atlanta at 5:30 am on December 29, 2013 after driving 18 hours. My nightmare began when the clerk asked me when I would be checking out and when I asked her why my reservation didn't state the date she responded with "it doesn't show because you didn't check in when you were supposed to". Next she continued to argue with me that I had to pay for the pet fee in cash and that there was an AMERICAN around the corner. After several minutes she made a phone call and told me that I could charge it. After more than a half hour we finally made it to our room a little after 6:00 am. Around 10 am I went to my vehicle only to find that it was broken into and all the Christmas gifts for my 6 grandchildren had been stolen. After meeting with the police I returned to the room to find a message waiting for me. When I called the front desk they told me my charge card didn't go through and I had to come down to pay for the insendentials and when I asked what they were he said "for parking". After I freaked out he said he would waive the parking fees but had to pay for the pet fee. Then that night we had 3 of our grandkids stay with us and when I went to order an in room movie it wouldn't allow me to because a message on to TV said we hadn't checked in. While I was on hold with the front desk my husband went to them to fix the problem. I was still on hold when he returned! Then my husband went to take a shower only to find that there was no water. We were told that a pipe burst. Not only didn't they show any hospitality such as a free drink or ice cream for the kids, they took almost 3 weeks to tell us they are not responsible for our loss. We travel frequently and own 4 timeshares and we have never experienced such a lack of hospitality in our lives!!!

I just wanted to give a quick thanks to Mike and Marianne at the Rocky Hill, CT Sheraton. You made my stay a pleasure during our stay with clients last week. Great food and best of all great service! Thanks Again.