Sheridanskips Reviews 171

TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Absolutely perfect service from Sheridan skips. So personal and cater for each individual needs. From Jade in the office booking me in to Dean the driver dropping the skip off. Thanks a lot Sheridan s... See more

Rated 5 out of 5 stars

Had a few skips from Sheridans over the years always professionally delivered . Darren is always helpful so I always ask for him to deliver the skip if possible. I think his nickname is the postman a... See more

Rated 1 out of 5 stars

Whilst the women who answers the phone seems nice, it would seem that whatever she does and says, gets trumped by the "Transport Manager" who changes everything at will and leaves time sensitive jo... See more

Rated 5 out of 5 stars

Recently hired 2 skips from Sheridan Skips. The service was excellent. Both drivers were highly skilled, carefully fitting the skip into a difficult tight space. I didn’t catch the first driver’s name... See more

Company details

  1. Waste Management Service

Written by the company

Sheridan Skips is an efficient waste disposal company that offers skip hire services for both domestic and commercial construction projects.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

171 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Keep up the good work!

Wonderful service from start to finish. Easy to book, driver telephoned before delivery,very courteous.
Skip very clean too. Would happily recommend.

July 5, 2022
Unprompted review
Rated 5 out of 5 stars

1st class service

1st class service, spoke with Nicki in the office very knowledgeable and friendly. Arrived when expected and easy to arrange collection. Would highly recommend.

May 14, 2022
Unprompted review
Rated 1 out of 5 stars

Absolutely disgusting service

Dropped the skip off no problem, but then a week after I asked them to collect it it is still sat outside my house. Told me they would prioritise getting it moved 3 days ago when I phoned. Absolutely appalling! They are quick enough to drop it off and get your money but will happily just leave the skip until they fancy picking it up. It needs moving!!!!!!

May 5, 2022
Unprompted review
Sheridanskips logo

Reply from Sheridanskips

Hi Hayley,

Firstly, we would like to apologise for the delay in collecting your skip.
Please could you call the office on 0161 205 7122 or email info@sheridanskips.co.uk so we can look into this and get it collected ASAP.

Kind Regards,

Rated 5 out of 5 stars

Defo recommend

Really good experience would recommend! It took me ages to choose a company to go with these were the best value and I loved that I could book online. We had the skip for 10 days over the Easter bank holiday - they rang the day before it was due to be delivered to see if I wanted it early! The lads were lovely who delivered it. Rang when it was full and they came and collected. Amazing service thank you

April 21, 2022
Unprompted review
Rated 5 out of 5 stars

Amazing service!

Amazing service!! Staff from the call centre to driver were professional and lovely always deliver when they say they will

April 8, 2022
Unprompted review
Rated 2 out of 5 stars

Would not recommend

Edited in response to company reply:
Thank you for your reply, at no point was I told about “staff shortages” or “vehicle maintenance” in-fact each time I contacted you I was promised it would be the next day that the skip would be collected. Why would you promise something you can’t provide due to the alleged reasons your now giving.
As for the guys attitude, please do look into it however it’s a his word against mine, the reason I didn’t call you direct to complain was due to peoples attitudes on the phone. When I called to find out where the promises of collections were up to I was talked over by the person answering the phone, good customer service costs nothing same as basic manners.

Booking a skip and getting it next day is brilliant, HOWEVER, trying to get them to take it back again is a nightmare!!!
First time we ordered a few weeks ago the guy dropping it off was brilliant. Our order confirmation said the date for collection was 10dsys later, and at no point was I told I had to ring when we were ready to have it collected It took 4 phone calls and a week for them to collect it.

The second skip I ordered was a few days after the first. Hadn’t planned on getting another but our renovation plans changed and we needed another. So I ordered one again, the guy dropping it off was nothing but down right rude and shouted at me from the lorry wanting to know why I hadn’t just done an exchange. As it was a waste of his time coming back here do soon. I “politely” told him I wasn’t ready for a skip so soon and was met with the response “well think about that next time”. I was less than polite and basically told him I didn’t careless what was easier for him and I’ll damn well order the skip when it’s convenient to me!!!

This skip is still waiting to be collected, should have gone the 29th. I called the day before spoke to a guy they said it would be collected no problems. No one came, so I emailed from work, nothing, called again yesterday to be told it would be collected 1st April….and STILL NOTHING!!!! I called again today 1st April and was told I’d need to ring back tomorrow as the person who answered was just from the yard.
Honestly I have never dealt with such an unreliable company as this. Will NOT be using again, I’d rather pay twice the amount I have with a company who is reliable and actually has good customer service.

April 1, 2022
Unprompted review
Sheridanskips logo

Reply from Sheridanskips

Hi Jennifer,

Firstly, we would like to apologise for the delay in collecting your skip, unfortunately these were circumstances out of our control due to staff shortage and vehicle maintenance. Secondly, we will be investigating the claim of our staff’s attitude towards you, this is not something we take lightly, and we will not tolerate that kind of behaviour again we can only apologise for this.

We would like to thank you for providing us with your feedback as this can only be used to improve our service going forward.

Best Regards,

Rated 5 out of 5 stars

Always deliver great service

Where do I start. Well I have been using these guys for the past few years and always have had an outstanding service from them. They answer the phones promptly and are always very polite and genuine to help out. Skips always delivered and collected when agreed and very reasonable price. Keep up the outstanding work guys. Well done. Al Noor Construction

February 8, 2022
Unprompted review
Rated 5 out of 5 stars

Brilliant Service

This was my first time using Sheridan skips but I can guarantee it won't be the last. Everything was right on time excellent customer service decent price. Highly recommended

February 8, 2022
Unprompted review
Rated 5 out of 5 stars

Highly recommend

I would like to say I highly recommend using Sheridanskips same day drop off staff are very helpful and friendly will be using these again in afew weeks thanks for the amazing service

February 8, 2022
Unprompted review
Rated 5 out of 5 stars

Great Company 👍🏻

Great service, drop off and collection exactly as we asked , pleasant Driver
Very professional company and the skips are priced right.
Would recommend 100%

February 1, 2022
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look