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Shielded Insurance Reviews 

11,302
•
TrustScore 5 out of 5

4.9

Insurance Broker
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Review summary

Created with AI, based on recent reviews

Considering 3,035 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and extensive knowledge, making interactions pleasant and effective. Many people highlight the excellent service, noting its efficiency and the ease of the overall process. Reviewers frequently appreciate the competitive pricing and the great value received, alongside the prompt communication and quick response times from the team. However, some customers also noted that communication could be slow, with email responses sometimes taking several business days or requiring multiple follow-ups. A few other people also felt that prices were occasionally considerable or that they were overcharged.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their professionalism, helpfulness, and... See more

Service

Consumers find service to be positive, with many reviewers describing it as absolutely amazing, excellent,... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the helpfulness, efficiency, and... See more

Price

Users describe positive interactions with price, often noting that the prices are competitive and reasonable.... See more

Response time

Customers generally report positive experiences with response times, highlighting fantastic communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hi, The guys that have helped with my insurance are professional and are quick to communicate. The prices are competitive and they also demonstrate an attitude of care. This makes the process ea... See more

Rated 5 out of 5 stars

I appreciate the timely reminder that the home insurance is due. The caller is always friendly and very clear on any changes etc. The price quoted is lower than comparable insurance quotes from other... See more

Rated 5 out of 5 stars

Experience dealing with Shielded (Jake) was entirely professional and EASY! From first phone call, assistance with cover, talking through options, through to follow up - all went well and follow up wa... See more

Rated 5 out of 5 stars

Easy process and super fast. We always love using Shielded for all of our insurance needs as they usually always get us the best possible deals! Lachlan was super prompt with communication and makes i... See more

Company details

  1. Insurance Broker

Written by the company

Shielded Insurance Brokers arranges insurance cover for all occupations Australia wide. Domestic and Commercial Insurance available at competitive premiums with many options for cover.

Contact info

4.9

Excellent

TrustScore 5 out of 5

11K reviews

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4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 45% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.9

All reviews

(11,302)

2,894 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

value for money

Imogen went out and did what she said she was going to do...she got me a better price...
keep up the good job

June 29, 2026
Rated 5 out of 5 stars

Great service

I had great communication by Zenna who assisted in the whole process of renewing the insurance cover.

June 29, 2026
Rated 5 out of 5 stars

Complex Insurance made easy

Complex Insurance made easy
We had a unique insurance policy to source, Lachlan made it very easy. Very happy with the outcome and would recommend.

June 29, 2026
Rated 3 out of 5 stars

Feedback

when you finally speak to a consultant its great service and knowledge, however to get ahold or response in a timely manner / communication is lacking if you have questions. other than that friendly and detailed.

June 25, 2026

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