I would strongly not reccomend buying from Sheils Jewellers. I took my Seiko watch back to the Jewellers at Sheils for a Warranty repair because the watch stopped functioning. The watch was n... See more
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Absolutely the best experience!! Ordered a Casio watch and it was posted and delivered within the week! Quality, and genuine! Sent my my item in a Shiels bag - which is fantastic if this is a gi... See more
Company replied
I got a $50 off voucher if I spent $150 emailed to me prior to my birthday which was nice. The jewellery I ordered was beautiful. Only disklike is that it took 8-9 days to package or prepare the order... See more
Company replied
I always buy my jewellery from shiels whether it’s online or in store for many years now. In store the staff are always helpful and friendly. Buying online the order always arrives earlier than expect... See more
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Company details
Written by the company
Founded in 1945, Shiels is an innovative Australian jeweller with stores in - SA, QLD, WA and NSW (don’t sweat, everyone else can still access our amazing range online). We offer unique pieces that are refined, easy-to-wear, and bring everyone the utmost satisfaction. Our prices are so competitive they enable us to maintain our reputation as the leading Australian owned jewellery and watch retailer and the perfect destination for any engagement ring. We are not known as the home of the 1-carat diamond for nothing!
Contact info
3.3
Average
954 reviews
Replied to 29% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I always buy my jewellery from shiels…
I always buy my jewellery from shiels whether it’s online or in store for many years now. In store the staff are always helpful and friendly. Buying online the order always arrives earlier than expected. Quality of the jewellery is as any other jeweller and within my price range. I will not shop anywhere else. 100% shiels customer.
November 3, 2023
Unprompted review
Reply from Shiels Jewellers
Hi Deanna, thanks for your review. We really appreciate hearing from our customers about their experience with Shiels.
^Caelum, Shiels Team
I made a purchase online which was…
I made a purchase online which was really easy and fast. I had no issues at all, and my new watch arrived in the estimated time frame. I’m really happy with the service I received.
January 15, 2024
Unprompted review
Reply from Shiels Jewellers
Hi Clint thanks for your review. We’re so happy that you love your new watch.
^Caelum, Shiels Team
My husband purchased my wedding rings…
My husband purchased my wedding rings online, they were delivered quickly and a perfect fit
January 16, 2024
Unprompted review
Reply from Shiels Jewellers
Hi Nicky, thanks for your review. We’re so happy that you love your new wedding rings.
^Caelum, Shiels Team
Great product and amazing price
Great product and amazing price, thanks!
January 16, 2024
Unprompted review
Reply from Shiels Jewellers
Hi Kylie, thanks for your review. We really appreciate hearing from our customers about their experience with Shiels.
^Caelum, Shiels Team
I ordered the perfect little chain
I ordered the perfect little chain, it came so fast, it also was wrapped absolutely beautifully.
January 15, 2024
Unprompted review
Reply from Shiels Jewellers
Hi Rachael, thanks for your review. We’re so happy that you love your new chain.
^Caelum, Shiels Team
My first and last time shopping with
My first and last time shopping with Shiels; what a disappointing experience. I ordered a necklace and bracelet but only received the necklace. Shiels “investigated” the missing item but claim that the item was in the package and that’s that. Customer services stated “Due to this, our investigation is now closed”. No apology, no resolution. Just case closed and I must be a liar. What a terrible company, never again.
January 12, 2024
Unprompted review
Reply from Shiels Jewellers
Hi Cam, we're sorry to hear that you had a bad experience. We strongly encourage you to email service@shiels.com.au so that we can investigate this further for you. ^Caelum, Shiels Team
Easy online shopping experience
Easy online shopping experience, good sales, prompt delivery
January 12, 2024
Unprompted review
Reply from Shiels Jewellers
Hi Jerri-Lee, thanks for your review. We really appreciate hearing from our customers about their experience with Shiels.
^Caelum, Shiels Team
Will not be my last purchase.
Online purchasing was super simple.
Delivery was quick.
More than happy with my purchases.
Love that they came in the boxes with ribbons. Felt like a special occasion.
January 12, 2024
Unprompted review
Reply from Shiels Jewellers
Hi Kim, thanks for your review. We’re so happy that you love your new purchases.
^Caelum, Shiels Team
Impressive w the products’ quality
- fast delivery
- well pack
- good quality w bargain prices
1st time purchased with Shiels and will do again :)
January 9, 2024
Unprompted review
Reply from Shiels Jewellers
Hi Hayley, thanks for your review. We really appreciate hearing from our customers about their experience with Shiels.
^Caelum, Shiels Team
Great experience
Super fast delivery time, and products are as described online.
January 3, 2024
Unprompted review
Reply from Shiels Jewellers
Hi Kiara, thanks for your review. We really appreciate hearing from our customers about their experience with Shiels.
^Caelum, Shiels Team
great product
January 9, 2024
Unprompted review
Reply from Shiels Jewellers
Hi Thejan thanks for your review. We’re so happy that you love your new piece of jewellery.
^Caelum, Shiels Team
Fast and efficient with great pricing
December 20, 2023
Unprompted review
Reply from Shiels Jewellers
Hi Jeremy, thanks for your review. We really appreciate hearing from our customers about their experience with Shiels.
^Caelum, Shiels Team
Reply from Shiels Jewellers
Hi Julie, thanks for your review. We’re so happy that you love your new (product name here).
^Caelum, Shiels Team
Avoid purchasing from Shiels - invalid order cancellation
Avoid purchasing from Shiels (and affiliated companies Grahams, Watch Depot) as they cancelled a watch order, bought and paid for in good faith. There was no attempt to remedy the issue or offer an alternative deal. I will not purchase from this company again. They made it very clear that I am most certainly not a "VIP customer" (marketing name only).
December 29, 2023
Unprompted review
Reply from Shiels Jewellers
Hi Fraser, thanks for your feedback. We had some issues with our gift card system last week but all has now been resolved. All gift cards made in error have been refunded. If you wish to discuss your personal situation further, please contact us at support@shiels.com.au.
I’ve got my citizen watch from Shiels
November 7, 2023
Unprompted review
Reply from Shiels Jewellers
Hi Jay, thanks for your review. We’re so happy that you love your new Citizen watch.
^Shiels Team
Always great service
Second time I have purchased something from Shiels/Graham's great prices and awesome website to navigate. Only negative would be dispatch time but around Xmas you expect delays.
January 6, 2024
Unprompted review
Reply from Shiels Jewellers
Hi Ash, thanks for your review. We really appreciate hearing from our customers about their experience with Shiels.
^Shiels Team
I do love the choice of materials which…
I do love the choice of materials which gives you a great price range.
Postage was acceptable with a reasonable delivery time
One downside was the lack of communication
December 28, 2023
Unprompted review
Reply from Shiels Jewellers
Hi Helen, thanks for your review. We really appreciate hearing from our customers about their experience with Shiels.
^Shiels Team
Love my Active series 3 smart watch
Love my Active series 3 smart watch. Ordered online & arrived within a few days. Easy instructions & steps to follow on setting it up 😊
January 5, 2024
Unprompted review
Reply from Shiels Jewellers
Hi Kate, thanks for your review. We’re so happy that you love your new Active Pro.
^Shiels Team
As seen here
Shipping was quick. The design was exactly how it looked on the website, quite intricate and the gold colour is vivid rather than pale.
January 5, 2024
Unprompted review
Reply from Shiels Jewellers
Hi there, thanks for your review. We really appreciate hearing from our customers about their experience with Shiels.
^Shiels Team
Great shopping experience as always
Easy website to navigate and fast delivery
January 1, 2024
Unprompted review
Reply from Shiels Jewellers
Hi Alana, thanks for your review. We really appreciate hearing from our customers about their experience with Shiels.
^Shiels Team
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