Shinysmileveneers Reviews 

2,550
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 1,879 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the phenomenal and detailed service received, highlighting the ease and speed of the entire process, from impression kits to final product delivery. The customer service is frequently described as outstanding, amazing, and excellent, with staff being helpful, responsive, and committed to satisfaction, often going above and beyond to ensure a positive experience. Many reviewers are thrilled with the natural look and perfect fit of their veneers, which significantly boosted their confidence and allowed them to smile again. However, some customers also noted difficulties with the impression process, requiring multiple attempts or remakes, and a few experienced issues with the quality and fit of the veneers, describing them as plastic-like or oversized. A small number of people reported poor customer service, including long wait times on the phone and unanswered emails, leading to frustration and no product received.

What people talk about most

Product

Customers had positive experiences with the product, with many expressing excitement to receive their veneers... See more

Customer service

Users describe positive interactions with customer service, with many reviewers consistently praising the... See more

User experience

People report positive experiences with user experience, finding the overall process easy, quick, and... See more

Quality

Reviewers mention positive feedback about quality, with many customers expressing satisfaction with the... See more

Service

Reviewers highlight positive aspects of service, with many customers expressing satisfaction with the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

They have made everything super easy and quick! Their response time is extremely fast and lays everything out perfectly that they need and answer any questions you have! I’m a very visual person and... See more

Rated 5 out of 5 stars

So far at the beginning of this process with making the molds and taking pictures and creating a file for my veneers, so they fit perfectly the service that I have received has been phenomenal and ver... See more

Rated 5 out of 5 stars

This is my very first time dealing with dental work through the mail and having to do this on my own with no one around at home, and it was so amazing- the experience and everything I learned In the p... See more

Rated 5 out of 5 stars

This was my 2nd impression and the advice I got from the first one being rejected was so helpful and I got accepted on this one!! Great communication and responses were super quick!! I'm very excited... See more


Company details

  1. Health & Medical

Written by the company

Shiny Smile Veneers are natural looking, custom made removable dental veneers that fit perfectly over your teeth to help improve your smile. Meticulously crafted using modern technology and good old-fashioned attention to detail, Shiny Smile Veneers will give you the perfect smile you’ve always dreamed of. Our top quality removable veneers help improve the color, shape, size, length, and misalignment of teeth that compromise the overall beauty and precision of your smile.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 88% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.6

All reviews

(2,550)

1,869 reviews in the last 12 months

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Rated 5 out of 5 stars

Happy customer for 2+ years

I have been using shinysmile veneers for almost 2 years and I can tell you it makes me feel so much more confident in myself when I have them in! I smile more and love taking pictures now!

June 20, 2025
Unprompted review
Rated 4 out of 5 stars

The whole process was great

The whole process was great. My husband did have to buy a second kit because the first kit was rejected. It was hard to do the mold but with the second kit, other people's videos help and he was able to get it correct! He never seen his smile like this in years. They are comfortable barely noticeable. He got them in 3 weeks since it was approved. They should give more options of impressions when to get the mold completed. Thank you!

June 20, 2026
Unprompted review
Rated 5 out of 5 stars

This is, this is a great product.

I have been on the fence about this for years. I finally decided to choose shiny smile.Veneers. i am so glad I did!
The process it was fairly easy. The communication was great and the finished product has helped me regain my confidence. In my smile.
The payment plans make it affordable. And I'm very glad that I chose shiny smiles.

June 20, 2026
Unprompted review
Rated 1 out of 5 stars

After finding out I was not eligible…

After finding out I was not eligible for a lower veneer, I cancelled my order and asked for a refund.
After I asked for the refund I was suddenly eligible, but with the caveat that if I bought the veneers against their recommendation, it would be noted. I didn’t want to nullify any warranties, so I requested a refund again.
I finally got my refund, but only because I didn’t cancel the charge back request I made with my credit card company. You may have a good experience with them, just protect yourself and use a card you can charge back on

May 27, 2026
Unprompted review
Shinysmileveneers logo

Reply from Shinysmileveneers

Hi Tom,

We’re sorry to hear that this experience left you feeling frustrated, and we understand why the eligibility review created concern.

We do want to clarify that our intention was never to shift responsibility onto you or make you feel that proceeding would remove your protections. When our team advised that a lower veneer may not be recommended, that was simply guidance based on what we could see from the case at that time. If a customer still wishes to proceed after being advised of potential limitations, we can still work with them, but we document that discussion so the expectations are clear.

That does not mean we are “pinning” the outcome on the customer, and it does not automatically void or nullify any warranty coverage. You were not told that proceeding would remove all warranty protections, and that was never our intention.

We understand that you ultimately decided not to continue, and we’re glad the refund matter has now been resolved. We’re sorry again that the process felt confusing or frustrating, and we appreciate the opportunity to clarify our side.

Rated 5 out of 5 stars

This was a miracle!!!

I was so happy to get my upper and lower set of veneers. I recieved them about 3 weeks after impressions..my teeth were cracked missing and discolored. Now im recieving so many compliments and I cant stop smiling. Thank you so much shiny smile😃

June 5, 2026
Unprompted review
Rated 5 out of 5 stars

I received my impression kit in a…

I received my impression kit in a timely manner. Shiny Smile provided me with a video on how to do my impression, which it was accepted. Also I did 2each to avoid any delays. Chole was helpful in all questions asked.

June 6, 2026
Unprompted review
Rated 5 out of 5 stars

They look real when other brands dont

A horrible injury cracked my front teeth so I have been wearing veneers for a long time. Another brand that didnt look very real but did look better than my own teeth so I wore em. I would even have to ask Ai to alter my photos to make my teeth look real. That brand broke all the time so when i went reorder I instead found shiny smile. My 1st thought was they were so much more comfortable to wear, then i looked in the mirror and they are so very real looking. No more ai for my pics. Shiny smile is definitely now my go to until perment work can be done to my smile. I love them.

June 19, 2026
Unprompted review
Rated 1 out of 5 stars

I paid them upfront and received nothing.

I paid them upfront. They sent me a kit. I made impressions and sent it back to them. They never contacted me after that, and now, upon my inquiry, they told me the impressions were bad, and I owe them more money. I received nothing from them but a kit that they never contacted me about, and now they want more money. Bad service, and no product. And no customer service just an AI bot. I am sorry I ever contacted them.

April 20, 2026
Unprompted review
Shinysmileveneers logo

Reply from Shinysmileveneers

Hi Victor,

We’re very sorry to hear that you feel this way, and we understand how frustrating it can be to go through the impression process and then be told that the impressions could not be accepted.

We do want to clarify that the impression review process is held to a very high standard because the final veneers are custom-made directly from the impressions provided. If the impressions are incomplete, distorted, too shallow, or do not capture the teeth and gumline accurately enough, moving forward can result in veneers that do not fit properly, feel uncomfortable, or fail to meet the intended quality standards. When impressions are rejected, it is not done to delay the process. It is done to avoid manufacturing a product that would likely not work for the customer.

We also want to clarify that whenever impressions are rejected, an email is sent directly to the customer with a tailored impression report explaining what the lab found and what needs to be corrected. If you did not see that email, it may have landed in your spam or junk folder, but we would be happy to resend it and review it with you directly.

That said, we understand from your review that you no longer wish to continue with the process, and we would like to help review the best available path forward.

Unfortunately, we are unable to locate your account based only on the first name shown on this review. Please respond to the information request we sent through Trustpilot, or email us directly with a screenshot of this review and your order details so we can link this to the correct account.

Once we are able to locate the order, a supervisor from our Escalations Department will personally review the case and reach out to help resolve your concerns directly.

Rated 5 out of 5 stars

2nd time's a go!!!

This was my 2nd impression and the advice I got from the first one being rejected was so helpful and I got accepted on this one!! Great communication and responses were super quick!! I'm very excited to get my shiny new smile!! Waiting is going to be the hardest part!!!

June 18, 2026
Unprompted review
Rated 5 out of 5 stars

I was struggling with getting a good…

I was struggling with getting a good top impression. They were so helpful and kind and went above and beyond to help me. The bottom are great and comfortable and after finally getting a good top impression, I am anxious to try the top!

June 18, 2026
Unprompted review
Rated 5 out of 5 stars

I am so happy I have my new veneers

I am so happy I have my new veneers. They are absolutely lifelike even i think they are my real teeth. Honestly I can't feel them at all and am able to talk normally, unlike other veneers I've tried. Continue the great work...

June 18, 2026
Unprompted review
Rated 5 out of 5 stars

Stage 1

Just FYI: This review is before I have received any clip on veneers.
I'm reviewing today "the story so far". I had been looking at all.the different companies who offer this service and I decided to go for SS because overall everything with them appeared a lot better. I received the kit very quickly after my initial order, maybe 2 days? Making the impressions was not fun. You splice two different parts together until they become one color (blue). Then you fill whichever plastic plate fits your mouth, as they send different sizes,with the putty. Then open wide because that's going into your mouth. Chomp down and hold for 5 minutes with your thumb and finger. Omg, getting it out is scary. I thought all my teeth were going to get pulled out. But, I got it. I sent 3. I got word they were received today and they look GOOD!!!! BRILLIANT!! So now I wait 3-6 weeks...

June 18, 2026
Unprompted review
Rated 5 out of 5 stars

Customer service was top notch and very…

Customer service was top notch and very helpful. I haven't received my vaneers yet, but i trust that if there's any issues they'll be prompt in addressing them. My only complaint would be that i wish there were more size options for the mouth trays you use to complete your impressions. I have a small mouth but rather large front teeth. I think the main reason i had issues doing my top impressions was Nevada i really needed a bigger tray to fully get a good impression of my to front teeth. However i was unable to fit the larger of the two trays in my mouth. Either way it eventually worked out and I'm very excited to receive my vaneers.

June 18, 2026
Unprompted review
Rated 5 out of 5 stars

Shiny smiles has been incredible

Shiny smiles has been incredible. Easy to work with, delivered the molds as promised and delivered the veneers very quickly. My smile is the best it’s ever looked. I’m so pleased with the look and the fit. I will be a lifelong customer

June 18, 2026
Unprompted review
Rated 5 out of 5 stars

Shiny Review

They make it very easy to get ur impression done. They have a a lot support to help. I woke recommend this company to any one wanting venners..

June 18, 2026
Unprompted review

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