Sometimes the site seems to have problems in functioning correctly or smoothly, and customer service isn't very easy to contact. Anyway my order arrived fast and almost without problems. Few sugge... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
For anyone living outside the USA, like Canada. If you wish to import something from a seller that does not ship to canada, then using Ship7 is a great tool that allows you to order, ship to their war... See more
Company replied
Immediate updates on arrivals plus pictures. Swift response to any questions and resolution of any small issues. Multiple shipping options and prompt handling. Simple and totally effective, Ship7... See more
Company replied
I ordered a tiny item, which had to be sent to continental Europe. After reading some scare stories about various forwarding services, I was closely aware of Ship7's process. I have to say, Ship7... See more
Company replied
Company details
- Shipping Company
- Delivery Service
- Freight Forwarding Service
- Logistics Service
- Package locker
- Shipping and Mailing Service
Written by the company
Ship7 ships your online purchases from the United States, United Kingdom and Turkey to 190+ countries and territories. Sometimes websites based in these countries won't ship internationally, but with Ship7.com you can shop those sites and ship your purchases to our US ,UK And Turkey facilities. It's simple - just enter your Ship7 address at checkout. We'll receive the package for you and re-ship to anywhere in the world. Ship7 ships online purchases from the United States , United Kingdom & Turkey to 190+ countries and territories. We secure low shipping rates. We have exclusive partnerships with FedEX, DHL and more. Start shopping and we'll deliver your goods to you safe and sounds (and fast!). We have more than 270,000 members from all around the world. Join us today! Ship7, make international shopping easy
Contact info
95 Mayhill St, Unit H, 07663, Saddle Brook, United States
- 302 265 0 777
- support@ship7.com
- ship7.com
4.2
Great
943 reviews
Replied to 63% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
processional service
April 27, 2025
Unprompted review
Reply from Ship7
Dear Customer,
Thank you for your kind words and 5-star rating!
We're delighted to know you found our service professional. Providing a smooth and reliable experience is always our goal, and it’s great to see that reflected in your feedback. We truly appreciate your support and look forward to assisting you again in the future.
Regards,
Ship7.
Professional
Quick Processing,
Efficient,
Good communication,
Freight costs are competitive,
April 14, 2025
Reply from Ship7
Dear Customer,
Thank you so much for your wonderful feedback! We’re thrilled to hear that you found our processing quick, communication effective, and freight costs competitive. Providing efficient and reliable service is our top priority, and it’s rewarding to know we are meeting your expectations. We truly appreciate your support and look forward to serving you again soon!
Regards,
Ship7.
Reply from Ship7
Dear Customer,
Thank you for your kind words! We’re glad to hear your experience was smooth and easy. We appreciate your support and look forward to assisting you again in the future!
Regards,
Ship7.
Reply from Ship7
Dear Vincent,
Thank you so much for your kind words! We're glad to hear you were happy with the fast shipping and affordable rates. If there's anything we can do to earn that 5th star next time, we'd love to hear your feedback. We truly appreciate your support !
Regards,
Ship7.
The warehouse didn't include my items…
The warehouse didn't include my items directly to my account, and they lost them inside the warehouse. I rented a truck to call them and communicate with the manager to search for it.
April 18, 2025
Reply from Ship7
Dear Mohamed,
We sincerely apologize for the inconvenience and delay you experienced with the package associated with your TR Mailbox. We understand how important it is for you to receive your items promptly and appreciate your patience as we worked through the issue.
Upon review, we identified that we received packages from TUGBA and Nihan sellers. Unfortunately, the inbound labels were missing key details—specifically, your full name and suite number. In such cases, as per our standard procedure, the package is temporarily placed under our “Unknown” account until it is claimed by the customer. This policy ensures proper identification and handling of packages and is clearly outlined on our support page for your reference: https://support.ship7.com/portal/en/kb/articles/i-can-see-that-my-goods-have-been-delivered-but-they-have-not-been-updated-into-my-suite-yet-why
Since both the full name and suite number were missing on the inbound label, we were unable to assign the package to your account within the expected timeframe.
Once you reached out and provided the necessary order details and invoice, we were able to promptly move the package to your suite. We’re glad to see that you successfully placed a FedEx shipping order and that the package was delivered to you in good condition on April 12, 2025 (Order #: 300191832 - Tracking # 880392363869).
We truly appreciate your understanding and cooperation throughout this process. If you have any further questions or need assistance, please don’t hesitate to contact us—we’re here to help.
Lastly, if you feel our efforts to resolve this issue demonstrate our commitment to customer satisfaction, we would be grateful if you would consider updating your review to reflect your overall experience with us.
Thank you again for your continued support and understanding.
Regards,
Ship7.
Reply from Ship7
Dear Sebastian,
Thank you so much for your kind words and 5-star review! We're glad to hear you had a great experience with our support and service. Your satisfaction is our top priority, and we truly appreciate your feedback. We look forward to serving you again in the future!
Regards,
Ship7.
Reply from Ship7
Dear Customer,
Thank you so much for your kind words and 5-star review! We're thrilled to hear you were happy with our service and shipping speed. Your satisfaction means a lot to us, and we look forward to assisting you again soon!
Regards,
Ship7.
Reply from Ship7
Dear Joshua,
Thank you for your kind words and 5-star rating! We're glad to know you found our service trustworthy and professional. Your satisfaction means a lot to us, and we look forward to continuing to provide you with the same level of excellent service in the future.
Regards,
Ship7.
“I recently used Ship7 for a delivery
“I recently used Ship7 for a delivery, and I couldn’t be happier with their service! The package arrived right on time, and the tracking updates kept me informed every step of the way. The delivery team was professional, friendly, and handled my shipment with care—no dents, no delays, just perfect service. I’m really impressed with how smooth and reliable the whole process was. I’ll definitely be using them again and recommending them to others!”
March 24, 2025
Unprompted review
Reply from Ship7
Dear Customer,
Thank you so much for your kind words and for taking the time to share your experience with Ship7! We're thrilled to hear that your delivery arrived on time and that you found our service smooth and reliable. Our team works hard to ensure every shipment is handled with care, and it's always rewarding to know that our efforts are appreciated. We truly value your support and look forward to serving you again in the future. Thank you for choosing Ship7 and for recommending us !
Regards,
Ship7.
EASY ACCESS AND FOLLOW UP AND GREAT…
EASY ACCESS AND FOLLOW UP AND GREAT CUSTOMER SERVICE
March 23, 2025
Reply from Ship7
Dear Customer,
Thank you so much for your kind words and for rating us 4 stars! We're glad to hear that you found our service easily accessible and appreciated the follow-up and customer support. We’re always striving to provide the best experience possible, and your feedback motivates us to keep improving. We look forward to serving you again soon!
Regards,
Ship7.
I have decided to discontinue using…
I have decided to discontinue using your shipping service. Unfortunately, the process has become increasingly complicated and inconvenient for me. I have encountered repeated issues with shipping a wide range of items, as most things are not eligible for shipment through your service.
Additionally, I have had to contact customer service on multiple occasions to have my packages released, which has been frustrating and time-consuming.
Currently, I am using self-ship services, and I must say it has been incredibly amazing and cost-effective. The experience has been much smoother, and the pricing is more reasonable.
As a result, I am no longer able to continue using your services. I hope that you take this feedback into consideration to improve your processes for future customers
March 23, 2025
Reply from Ship7
Dear Saif,
Thank you for sharing your feedback. We’re truly sorry to hear that your experience did not meet your expectations. Providing a smooth and hassle-free shipping process is our priority, and we regret any inconvenience you’ve encountered.
We understand that shipping restrictions can be frustrating at times. However, these regulations are in place to ensure compliance with international shipping laws and carrier policies. We continuously strive to improve our processes to offer more clarity and flexibility where possible.
Regarding the package hold issue, we’d like to clarify that our system automatically flags shipments containing product descriptions that are not pre-registered in our database. This precaution is designed to prevent the accidental shipment of restricted or prohibited items. Currently, our system recognizes over 500+ commonly shipped products, and any unfamiliar descriptions trigger a review process to ensure compliance.
If a package is flagged, customers can simply reach out to our support team for quick verification, after which it is promptly released for shipping. This process is standard for all Ship7 customers to maintain the security and integrity of shipments.
We regret that this experience led you to seek alternative services, but we genuinely appreciate your time with us. Your feedback is invaluable, and we will continue working on improving our services. Should you ever need assistance in the future, we would be happy to help.
Additionally, if you feel that our efforts to resolve this issue reflect our commitment to customer satisfaction, we would be grateful if you could consider updating your review based on your overall experience with us.
Once again, we sincerely apologize for the inconvenience caused and truly appreciate your support.
Regards,
Ship7.
I had shipped several times using…
I had shipped several times using ship7. I have not had any bad experience before using other delivery partners but this time I chose UPS for delivery The parcel came opened and there was a tape to cover it. 2 items were missing. had a terrible experience.
March 20, 2025
Unprompted review
Reply from Ship7
Dear Customer,
We sincerely regret any inconvenience you may have experienced. We understand how important this matter is to you and are here to assist you every step of the way.
Currently, we are unable to locate a Ship7 account under the name “Thanushiya Kugaseelan.” To help us investigate further, could you please provide your Ship7 Suite Number, registered email address, parcel tracking number, or order number? With these details, we’ll be able to look into the issue and guide you through the next steps to resolve it.
We truly appreciate your patience and understanding. As soon as we receive the necessary details, we’ll be happy to assist you in resolving this matter as quickly as possible.
If you have any further questions or concerns, please don’t hesitate to reach out—we’re here to help!
Regards,
Ship7.
Service work
After a first disappointing experience, during which my parcel was refused (springs from a gunsmith), I attempted again for a machine tool motor.
Again, the parcel was blocked because of a prohibited product. I severely protested and wanted to close my account, when customer service told me that it was a mistake and that it would be corrected. This was done and I was finally able to receive my parcel. Except for the initial problem, everything else went smoothly. I'd recommend this service, but beware of unpleasant surprises - they seem to be very strict about what goes through them.
That's why I removed one star.
March 7, 2025
Unprompted review
Reply from Ship7
Dear Customer,
We sincerely apologize for any inconvenience caused by the package restrictions. At Ship7, we strictly adhere to international shipping regulations to ensure safe and compliant deliveries. While these policies are in place for the security of all shipments, we understand they may sometimes cause unexpected concerns.
Regarding the package in question, gun springs fall under our list of prohibited items for international shipping. As clearly mentioned on our website, we do not ship guns or their accessories (https://www.ship7.com/legal/unaccepted-items).
Can i have your registered email address or Ship7 suite # ? we will check and assist you accordingly.
Additionally, we’d like to clarify the reason your package was placed on hold. Our system automatically flags shipments containing product descriptions that are not pre-registered in our database. This precautionary measure helps prevent the accidental shipment of restricted or prohibited goods. Currently, our system recognizes over 500+ commonly shipped items, and any new or unfamiliar product descriptions trigger an automatic hold for review.
To resolve this, customers can simply contact our support team for verification, after which the package will be released for shipping. This process is in place for all Ship7 customers to maintain compliance and security.
We truly appreciate your patience and understanding, and we're glad we could successfully resolve the issue. Your feedback is invaluable in helping us improve our services. Should you need any assistance in the future, please don’t hesitate to reach out.
Regards,
Ship7.
Good service if you want to get items shipped quick
I took some getting used to but once I got acquainted with items that could not be shipped the experience was smooth. I also used the shop for me service which was very convenient.
One negative thing is that could benefit the service is more proactive communication but was very happy with the customer service chat function.
Also shipping to Sweden was quick and well priced.
March 17, 2025
Unprompted review
Reply from Ship7
Dear Aicha,
Thank you for your wonderful review and for sharing your experience with Ship7! We're glad to hear that you found our shipping service quick and convenient, especially with our Shop for Me feature.
We appreciate your feedback regarding proactive communication and will certainly take it into consideration as we continue to enhance our services. It’s great to know that you were happy with our customer service chat and found shipping to Sweden both fast and well-priced.
Your support means a lot to us, and we look forward to serving you again in the future!
Regards,
Ship7.
Ship7 - helpful in order fulfillment and shipping
Ship7 are helpful in order fulfillment and shipping. The staff were helpful and straight forward in helping me get my order purchased and shipped by them on my behalf, from the USA to UK.
March 15, 2025
Reply from Ship7
Dear Customer,
Thank you for your kind words and for sharing your experience with Ship7! We're glad to hear that our team was able to assist you smoothly with your order fulfillment and shipping from the USA to the UK. Providing a straightforward and helpful service is our priority, and we truly appreciate your feedback. We look forward to serving you again in the future!
Regards,
Ship7.
Excellent customer care and very…
Excellent customer care and very helpful service. They are the best in what they do
March 23, 2025
Reply from Ship7
Dear Adil,
Thank you for your kind words and for taking the time to share your experience! We’re thrilled to hear that you found our customer care and service helpful. Providing the best experience for our customers is our top priority, and your feedback motivates us to keep improving.
We truly appreciate your support and look forward to assisting you again in the future!
Regards,
Ship7.
Reply from Ship7
Dear Zainuddin,
Thank you for your great feedback! We're glad to hear that you found our shipping service fast. We always strive to provide quick and reliable deliveries for our customers.
We appreciate your support and look forward to serving you again!
Regards,
Ship7.
Abysmal service!
Abysmal service is an understatement.
I had a RRP $16000 item delivered to ship7 for forwarding and was damaged during their handling. Pictures were provided by seller that irrefutably confirmed the state of the item prior to ship7 handling it. When pictures were provided and remuneration were requested I was given every excuse possible (no matter how irrelevant or nonsensical) to avoid any responsibility and wrong doing.
If you have something fragile, avoid like the plague! If you’re buying books, you might stand a chance.
February 13, 2025
Unprompted review
Reply from Ship7
Dear Levi,
We sincerely regret any inconvenience this may have caused and truly appreciate your patience.
Could you please confirm the package number you are referring to? We currently do not see any package under your mailbox, as all your packages have already been shipped and are in transit. Additionally, we have not received any prior complaint regarding package damage—there is no ticket, email, or chat recorded for this issue.
If you have already raised a support ticket, kindly provide the ticket number, and we will be happy to review it and assist you accordingly.
Regarding your previous orders #300188007 and #300188006 with UPS, our records indicate that you canceled the order and refused delivery. Could you please share the reason for refusing the delivery? This information will help us better understand and support you.
We hope this clarifies your concerns. If you have any further questions, please do not hesitate to reach out—we are here to assist you.
Additionally, if you feel that our efforts to resolve this issue reflect our commitment to customer satisfaction, we would truly appreciate it if you could consider updating your review based on your overall experience with us.
Once again, we sincerely apologize for any inconvenience and greatly appreciate your support.
Regards,
Ship7.
Always great logging of packages which…
Always great logging of packages which have arrived. Fast passthrough shipping and accurate customer support. Highly recommended.
March 10, 2025
Reply from Ship7
Dear Customer,
Thank you for your wonderful feedback! We’re delighted to hear that you’re satisfied with our package logging, fast shipping, and customer support. Your recommendation means a lot to us, and we truly appreciate your trust in Ship7.
If you ever need any assistance, we’re always here to help. Looking forward to serving you again soon!
Regards,
Ship7.
Reply from Ship7
Dear Customer,
Thank you for your feedback! We're glad to hear that everything arrived safely. If you ever need any assistance, we're always here to help. Looking forward to serving you again!
Regards,
Ship7.
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