Worst experience I ever had. Almost 11 days I have been calling them and getting the same reply that today or tomorrow they will collect.If there is anyone responsible in your company please solve my... See more
Company replied
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A simple pick up request & no response till now. It's been over a week. And just to cover up they say that the driver attempted to deliver but failed due to no customer response. Total lie & the best... See more
Company replied
TERRIBLE!!! they write fake info on tracking saying they attempted and failed delivery when they never come or contact. I had an order from TEMU and it's just missing, my son is going to miss out all... See more
Company replied
The Shipa delivery team confirmed that the delivery would be scheduled for today, but I have not received any call or message from the driver yet. The delivery has not been scheduled at all. They say... See more
Company replied
Company details
Written by the company
Shipa is a digital logistics platform that helps businesses, entrepreneurs and consumers move goods across borders or across town with a few clicks. Shipa Freight helps small and medium-size businesses move freight around the world and tap into opportunities offered by the global economy. Shipa Ecommerce manages e-commerce fulfillment, delivery and returns across the Arabian Gulf. Shipa Delivery provides same-day, next-day and on-demand delivery in Kuwait, Saudi Arabia and the UAE. Shipa is powered by Agility, one of the world’s largest logistics providers.
Contact info
J1 Warehouses, Jebel Ali, Dubai. UAE., 414117, Dubai, U.A.E.
- 600574472
- Support@shipadelivery.com
- shipa.com
1.4
Bad
262 reviews
Replied to 93% of negative reviews
Typically replies within 1 week
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Attention to everyone
Attention to everyone. Shilpa delivery demanding emirates ID picture for delivery 2 bottles of vitamins from Iherb which is nonsense. Delivery guy was standing with jeans and sunglasses demanding my Emirates ID for suppliments which you can buy in supermarket or any pharmacy. No other company asking your emirates ID for such staff, unless if its a bank card or other important documents. Who knows where your Emirates ID can be used later on. I receive daily parcels from Amazon, Noon, and other companies, noobe asking Emirates ID, just leave parcel at the door.
Shilpa claims that its Iherb requirement, I contacted IHerb and they replied that they never requested for such staff. I have it in writing, and Shilpa keep playing the game not giving me my parcel. I requested Iherb to cancel my order and refund my money. Also will cobtact & complain in consumer right.
Guys just keep attention when someone asking you strange people unnecessary your indentation card, its for your safety
November 30, 2025
Unprompted review
Reply from Shipa
Dear Customer,
We’re truly sorry to hear that your experience did not meet your expectations. At Shipa, we are committed to continuously improving our services and providing our customers with the highest level of support.
Your feedback is valuable to us, and we’d appreciate the opportunity to assist you directly. Please reach out to us through our customer support channels so we can address your concern and make things right.
We wish you a wonderful day.
The worst logistic company
The worst logistic company. I ordered a product with prepaid option. The delivery agent cancelled without calling or attempt to deliver. They didn’t even try to return the product to seller. I think they looted the product. And i lost full money. I am going to file a dispute in consumer redressal forum for cheating, and deficiency in services.
November 27, 2025
Unprompted review
Reply from Shipa
Dear Customer,
We’re truly sorry to hear that your experience did not meet your expectations. At Shipa, we are committed to continuously improving our services and providing our customers with the highest level of support.
Your feedback is valuable to us, and we’d appreciate the opportunity to assist you directly. Please reach out to us through our customer support channels so we can address your concern and make things right.
We wish you a wonderful day.
Very bad service if there’s any words…
Very bad service if there’s any words cheaper than bad that’s shippa if you can’t handle your customer just stop it then do another business very bad services very bad cheap service i don’t know what to say that much bad bad bad if anyone choose shippa you better don’t buy the product
November 28, 2025
Unprompted review
Reply from Shipa
Dear Customer,
We’re truly sorry to hear that your experience did not meet your expectations. At Shipa, we are committed to continuously improving our services and providing our customers with the highest level of support.
Your feedback is valuable to us, and we’d appreciate the opportunity to assist you directly. Please reach out to us through our customer support channels so we can address your concern and make things right.
We wish you a wonderful day.
Shipa the worst delivery company in UAE
Words cant describe how horrible my experience is with shipa. The worst delivery company in the whole of UAE. Even with endless emails and instructions they still fail to deliver. They miss delivery without communication.
Once iherb assigns there order to you, you are doomed, pray hard that they deliver on time. Many customer service people will respond ti same email with all of them telling you different things. I am forced to return items even before receiving them to reorder again due to frustration by these people.
I wonder why iherb.com still uses them
November 26, 2025
Unprompted review
Reply from Shipa
Dear Customer,
We’re truly sorry to hear that your experience did not meet your expectations. At Shipa, we are committed to continuously improving our services and providing our customers with the highest level of support.
Your feedback is valuable to us, and we’d appreciate the opportunity to assist you directly. Please reach out to us through our customer support channels so we can address your concern and make things right.
We wish you a wonderful day.
The worst delivery company I have ever…
The worst delivery company I have ever dealt with. Their customer service team is extremely unprofessional, rude, and completely unhelpful. My parcel was delayed without any proper update, and every time I contacted them, they only made excuses instead of solving the issue. Truly a terrible experience — I will never use their service again and do not recommend them to anyone.
November 26, 2025
Unprompted review
Reply from Shipa
Dear Customer,
We’re truly sorry to hear that your experience did not meet your expectations. At Shipa, we are committed to continuously improving our services and providing our customers with the highest level of support.
Your feedback is valuable to us, and we’d appreciate the opportunity to assist you directly. Please reach out to us through our customer support channels so we can address your concern and make things right.
We wish you a wonderful day.
Worst Courier Experience Ever – Fake Updates and Zero Accountability
Shipa Delivery is by far the worst courier experience I have ever had. My package has been delayed for over 15 days still not received, and the entire process has been full of false updates and zero accountability.
They repeatedly update the tracking status as “Out for Delivery”, but the moment you call customer care, they admit the item is still sitting in their warehouse. This has happened multiple times.
What’s even worse is their habit of marking fake delivery attempts. They update the system saying “Customer unreachable” without even calling once. Throughout this entire period, I have never received a single call from their delivery team.
I escalated the issue every single day, yet there was no proper response, no follow-up, and absolutely no concern shown by their customer care team. They simply read the same scripted lines and do nothing to actually resolve the problem.
It’s extremely disappointing, unprofessional, and stressful.
Shipa Delivery needs serious improvement in honesty, communication, and basic reliability
November 25, 2025
Unprompted review
Reply from Shipa
Thank you for taking the time to share your experience with us. We are truly sorry to hear about the delays, the incorrect updates, and the lack of communication you’ve encountered. This is far from the experience we want our customers to have, and we fully understand how frustrating and disappointing this must be for you.
We sincerely apologize for the repeated “Out for Delivery” updates, the missed contact attempts, and the absence of proper follow-up from our side. Your feedback is extremely important to us, and we appreciate you bringing these concerns to our attention.
To support you properly and resolve this matter as quickly as possible, we kindly ask you to share your order details through our customer support channels. Once received, the concerned team will review your case and provide a clear and accurate update.
We value your patience, and we are committed to improving our service. Thank you for giving us the opportunity to address this issue.
Horrendous customer service
Horrendous customer service! My package cleared customs in Dubai a week ago and it is still not delivered. The company is also unable to provide a clear delivery date, blaming it on the large number of orders. It is not my problem that you can't handle the number of orders. You shouldn't be accepting deliveries if you don't have the people and trucks to deliver! Also, customer service is the worst! No one answers the phones or the lines get disconnected. I scheduled online to be called back twice and no one called me. In chat, no one can give an accurate delivery date. How are you guys in business? Your service level is totally unacceptable!
November 22, 2025
Unprompted review
Reply from Shipa
Thank you for reaching out to us, and we sincerely apologize for the inconvenience and frustration you’ve experienced. We understand how disappointing it is to have your package delayed and not receive a clear delivery update, and we are truly sorry that our customer service did not meet your expectations.
Please note that we are currently experiencing a high volume of orders, which has caused delays in both deliveries and response times. That said, we fully understand that this should not affect the service you receive, and we apologize for the difficulty you faced in reaching our support team and for the missed call-back attempts.
Your feedback is extremely valuable, and we appreciate you bringing these concerns to our attention. We would like to review your case with the concerned team to provide you with a proper update and assist you as quickly as possible.
Kindly share your order details through our support channels so we can follow up on your shipment and work on resolving this matter for you.
We truly appreciate your patience, and we are committed to improving your experience.
poor customer service
poor customer service, frequent delays, and unprofessionalism. They wrote that failed attempt to deliver because i changed my adress which complete bullshit. Big scam. I reported to Temu as well. Avoid at any cost
November 20, 2025
Unprompted review
Reply from Shipa
Dear Customer,
We’re truly sorry to hear that your experience did not meet your expectations. At Shipa, we are committed to continuously improving our services and providing our customers with the highest level of support.
Your feedback is valuable to us, and we’d appreciate the opportunity to assist you directly. Please reach out to us through our customer support channels so we can address your concern and make things right.
We wish you a wonderful day.
GHASTLY AND TERRIBLE!!
TERRIBLE!!! they write fake info on tracking saying they attempted and failed delivery when they never come or contact. I had an order from TEMU and it's just missing, my son is going to miss out all his party decoration and temu doesn't do anything. I keep calling, waiting 15 minuted on the line then being disconnected. This almost feels like a scam! SHOCKING!!!!
November 20, 2025
Unprompted review
Reply from Shipa
We sincerely apologize for any inconvenience you may have experienced, and we assure you of our continuous commitment to providing the highest level of service and enhancing the experience of our valued customers.
Due to the high volume of calls at the moment, we kindly ask for your patience until one of our representatives is available to assist you.
We truly appreciate your feedback, and you may also reach us through private messages or via our Customer Service Center. We will be happy to assist you and provide the necessary support.
Wishing you a wonderful day ahead.
they are horrible
It has been a week that they’ve been holding my package—no one has contacted me for delivery, and the website shows a failed delivery attempt. There is no way to reach them; it’s like a joke. I’ve never experienced such a situation with any other company.
November 21, 2025
Unprompted review
Reply from Shipa
We sincerely apologize for any inconvenience you may have experienced, and we assure you of our continuous commitment to providing the highest level of service and enhancing the experience of our valued customers.
Due to the high volume of calls at the moment, we kindly ask for your patience until one of our representatives is available to assist you.
We truly appreciate your feedback, and you may also reach us through private messages or via our Customer Service Center. We will be happy to assist you and provide the necessary support.
Wishing you a wonderful day ahead.
Nightmare
Nightmare, I really don’t know if this is a real company or a joke. I just have no words. Avoid by any cost. I can give it a zero star if I can.
November 20, 2025
Unprompted review
Reply from Shipa
Dear Customer,
We’re truly sorry to hear that your experience did not meet your expectations. At Shipa, we are committed to continuously improving our services and providing our customers with the highest level of support.
Your feedback is valuable to us, and we’d appreciate the opportunity to assist you directly. Please reach out to us through our customer support channels so we can address your concern and make things right.
We wish you a wonderful day.
Shipa Delivery and also customer…
Shipa Delivery and also customer service is not that good really they didn't answer phone calls and help center. I tried to contact and message to help center no one will respond and answer your queries. This is so bad
November 20, 2025
Unprompted review
Reply from Shipa
We sincerely apologize for any inconvenience you may have experienced, and we assure you of our continuous commitment to providing the highest level of service and enhancing the experience of our valued customers.
Due to the high volume of calls at the moment, we kindly ask for your patience until one of our representatives is available to assist you.
Your feedback is greatly appreciated, and you may also reach us through private messages or our customer service center. We will be glad to support you and provide any assistance you need.
Wishing you a pleasant day.
Shit service
Shit service, really long delays and they 30 out of 40 times their number is closed and when it rings no one ever answers.
November 20, 2025
Unprompted review
Reply from Shipa
We sincerely apologize for any inconvenience you may have experienced, and we assure you of our continuous commitment to providing the highest level of service and enhancing the experience of our valued customers.
Due to the high volume of calls at the moment, we kindly ask for your patience until one of our representatives is available to assist you.
Your feedback is greatly appreciated, and you may also reach us through private messages or our customer service center. We will be glad to support you and provide any assistance you need.
Wishing you a pleasant day.
Worst Shipping Experience Ever — Temu & Shipa Delivery Failed Completely
I ordered from Temu on November 7, and this has been nothing but a nightmare. The estimated delivery was between November 12–18, yet today is November 19, and I still don’t have my package.
Here’s the full delivery timeline from Shipa Delivery (Temu’s courier):
Nov 12, 2025 (20:15) – Received by destination hub, Shipa warehouse, Dubai
Nov 14, 2025 (22:22) – Out for delivery (Abdel Malik Shifa Kadir – SameDay, Dubai)
Nov 14, 2025 (22:30) – Delivery attempt failed, rescheduled for tomorrow
Nov 19, 2025 (08:55) – Again “Out for Delivery,” but still no delivery made
I called Shipa, waited 15 minutes on hold, and spent 30 minutes on the call with no clear answer. They keep saying “out for delivery” but nothing happens.
What’s worse, Temu keeps tolerating this. They only respond through chat, and the support team has limited access all they do is apologize and promise to improve. But the truth is, their service is already ruined, and customers are the ones suffering.
Temu, you’re losing your reputation by partnering with such an unreliable courier.
I’m completely done with Temu I don’t need more apologies. This will be my last order.
November 19, 2025
Unprompted review
Reply from Shipa
We sincerely apologize for any inconvenience you may have experienced, and we assure you of our continued commitment to providing the highest level of service and enhancing the experience of our valued customers.
Due to the high volume of calls at the moment, we kindly ask you to wait a little until one of our representatives is able to assist you.
Your feedback is appreciated and taken seriously. You may also reach out to us through private messages or via our Customer Service Center, and we will be happy to assist you and provide the necessary support.
Wishing you a pleasant day.
MISSING ITEMS AND DELAY DELIVERY
My parcel was delivered very delayed and missing items. Worst shipping company ever!!!! If you cant do anything right just close your company cause people are stressed and losing money just to receive their orders.
November 18, 2025
Unprompted review
Reply from Shipa
Dear Customer,
We’re truly sorry to hear that your experience did not meet your expectations. At Shipa, we are committed to continuously improving our services and providing our customers with the highest level of support.
Your feedback is valuable to us, and we’d appreciate the opportunity to assist you directly. Please reach out to us through our customer support channels so we can address your concern and make things right.
We wish you a wonderful day.
Worse shipping company I have ever…
Worse shipping company I have ever encountered
Not only they are late in delivering ,they post the wrong information on my delivery tracking and their updated info is wrong plus if you try to get in touch with them they are unreachable as the number rings busy 🤯if you go for their call center dial your tracking that also is a faulty system where it doesn’t follow its own guide 😤
November 18, 2025
Unprompted review
Reply from Shipa
We sincerely apologize for any inconvenience you may have experienced, and we assure you of our continued commitment to providing the highest level of service and enhancing the experience of our valued customers.
Due to the high volume of calls at the moment, we kindly ask you to wait a little until one of our representatives is able to assist you.
Your feedback is appreciated and taken seriously. You may also reach out to us through private messages or via our Customer Service Center, and we will be happy to assist you and provide the necessary support.
Wishing you a pleasant day.
⛔️➖❌❌SHIPA DISASTER
⛔️➖❌❌SHIPA - Disaster delivery
This has been the WORST shopping and delivery experience I have ever had in Dubai.
I placed my Trendyol order on 4 November, and after endless delays, excuses, and zero proper updates, it was finally delivered on *17 November—and even that turned into a nightmare.
Shipa’s delivery African guy was unbelievably rude and unprofessional.
He called me and arrogantly told me to come down and pick up my own order because it’s “too heavy” for him. Excuse me? Delivery is HIS job. Customers should not be harassed or forced to carry their own packages.
To make it worse, he delivered the parcel (Adidas, which I didn’t order my package was a cookware) to the WRONG address first (room 1402 instead of 1002). He even sent me a WhatsApp image as “proof,” but when I told him it was the wrong address, he deleted the photo! Who does that?
When I tried calling him, he kept ignoring my calls and speaking rudely. No respect, no professionalism, no responsibility. In Dubai, where customer service is usually excellent, this kind of behavior is shocking.
Shipa needs serious training for their staff, and Trendyol needs to fix their delivery partners.
This whole ordeal felt like harassment for a simple delivery that should have been brought to my door.
Absolutely unacceptable. BAN SHIPA
❌❌Never ordering from Trendyol again if they continue using Shipa.
November 17, 2025
Unprompted review
Reply from Shipa
Dear Customer,
We’re truly sorry to hear that your experience did not meet your expectations. At Shipa, we are committed to continuously improving our services and providing our customers with the highest level of support.
Your feedback is valuable to us, and we’d appreciate the opportunity to assist you directly. Please reach out to us through our customer support channels so we can address your concern and make things right.
We wish you a wonderful day.
Avoid, avoid, avoid
Absolutely the worst delivery service in Dubai. Fake delivery attempts, no customer service. Still haven’t received my order, which should be delivered five days ago. Last time I had experience with this company, around a year ago, I had the same experience. A total disaster!!!
November 14, 2025
Unprompted review
Reply from Shipa
Dear Customer,
We’re truly sorry to hear that your experience did not meet your expectations. At Shipa, we are committed to continuously improving our services and providing our customers with the highest level of support.
Your feedback is valuable to us, and we’d appreciate the opportunity to assist you directly. Please reach out to us through our customer support channels so we can address your concern and make things right.
We wish you a wonderful day.
Very unprofessional driver and service he doesn't…
Very unprofessional driver he doesn't know how to take with customer please give your delivery team training about customer service the way they talk with customer very rude .they should inform the customer the time and the date so we will be ready and manage the time they are asking location 2 days ago and coming to the location by surprise no one will be waiting their call we have other work as well . Very very bad delivery service ibrahim bathish
November 17, 2025
Unprompted review
Reply from Shipa
Dear Customer,
We’re truly sorry to hear about your experience with our delivery service. This is certainly not the level of professionalism or communication we strive to provide at Shipa.
Your feedback is highly appreciated, and we assure you that it will be shared with the concerned team to help us improve and prevent this from happening again.
We would be glad to assist you directly. Please reach out to us through our customer support channels so we can look into this matter and make things right.
Wishing you a wonderful day.
Worst courier @ uae shipa
I informed that I have flight on next day kindly deliver this order by Friday they said ok will take care but they failed to deliver today is Saturday from morning I am doing follow up still now didn't receive and not moved out from shipment and they dont care about priority, one word they are saying very busy so we dont attend any calls , if you guys are too busy dont take any orders atleast other courier company will get a opportunity to grow , temu please dont send courier to those irresponsible company
November 14, 2025
Unprompted review
Reply from Shipa
Dear Customer,
We’re truly sorry to hear that your experience did not meet your expectations. At Shipa, we are committed to continuously improving our services and providing our customers with the highest level of support.
Your feedback is valuable to us, and we’d appreciate the opportunity to assist you directly. Please reach out to us through our customer support channels so we can address your concern and make things right.
We wish you a wonderful day.
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