Worst experience I ever had. Almost 11 days I have been calling them and getting the same reply that today or tomorrow they will collect.If there is anyone responsible in your company please solve my... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
A simple pick up request & no response till now. It's been over a week. And just to cover up they say that the driver attempted to deliver but failed due to no customer response. Total lie & the best... See more
Company replied
TERRIBLE!!! they write fake info on tracking saying they attempted and failed delivery when they never come or contact. I had an order from TEMU and it's just missing, my son is going to miss out all... See more
Company replied
Words cant describe how horrible my experience is with shipa. The worst delivery company in the whole of UAE. Even with endless emails and instructions they still fail to deliver. They miss delive... See more
Company replied
Company details
Written by the company
Shipa is a digital logistics platform that helps businesses, entrepreneurs and consumers move goods across borders or across town with a few clicks. Shipa Freight helps small and medium-size businesses move freight around the world and tap into opportunities offered by the global economy. Shipa Ecommerce manages e-commerce fulfillment, delivery and returns across the Arabian Gulf. Shipa Delivery provides same-day, next-day and on-demand delivery in Kuwait, Saudi Arabia and the UAE. Shipa is powered by Agility, one of the world’s largest logistics providers.
Contact info
J1 Warehouses, Jebel Ali, Dubai. UAE., 414117, Dubai, U.A.E.
- 600574472
- Support@shipadelivery.com
- shipa.com
1.5
Bad
264 reviews
Replied to 93% of negative reviews
Typically replies within 48 hours
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They are disaster of company
If i can i will not give them even 1 star..My shipment was with them for 3 weeks every day i was calling them and asking when i will get my delivery they used to give me same answer it will be delivered to you in 24hr or it will be delivered to you in 72hrs. Disaster of a company
May 27, 2025
Unprompted review
Reply from Shipa
Dear Customer, We are very sorry for your dissatisfaction with our services, and we assure you that we are always trying to provide high quality service and improve the experience of our dear customers.
Your feedback is important to us, so please contact the customer service center and we will be happy to provide the necessary assistance to you.
We wish you a happy day.
No proper response
If there is a option not giving a star I would have gone for that.
I’m very disappointed with Shipa Delivery.
My Trendyol order has been delayed without any updates.
The delivery person hasn’t answered my calls or replied to messages for 2 days.
This isn’t my first bad experience with them.
Many others have also shared similar complaints.
Please improve your service and communication
May 7, 2025
Unprompted review
Reply from Shipa
Dear Customer, We are very sorry for your dissatisfaction with our services, and we assure you that we are always trying to provide high quality service and improve the experience of our dear customers.
Your feedback is important to us, so please contact the customer service center and we will be happy to provide the necessary assistance to you.
We wish you a happy day.
SD020471534 track order not delivered
I have tracked my order so many times and call your helpline so many times chat message are replied I n hour and call center doe not pick phone and if they pick thier reply is delivered today but today never comes go and track the order yourself shipa owner and satisfy your self of been the worst delivery company SD020471534 today I was told it will deliver after eid Trendyol should also cancel contract with useless company like shipa
March 14, 2025
Unprompted review
Reply from Shipa
Dear Customer, We are very sorry for your dissatisfaction with our services, and we assure you that we are always trying to provide high quality service and improve the experience of our dear customers.
Your feedback is important to us, so please contact the customer service center and we will be happy to provide the necessary assistance to you.
We wish you a happy day.
STAY AWAY
I wish I can give them less than 1 star, one of the worst shipping companies, stay away from them, I have no idea how did they open from the first place.
it's been months waiting form my delive from Under Armour until this day nothing.
February 15, 2025
Unprompted review
Reply from Shipa
Dear Customer, We are very sorry for your dissatisfaction with our services, and we assure you that we are always trying to provide high quality service and improve the experience of our dear customers.
Your feedback is important to us, so please contact the customer service center and we will be happy to provide the necessary assistance to you.
We wish you a happy day.
worst delivery ever
worst delivery ever. first time faced such issue.
after 12 days and 3 calls to customer service still no package delivered. while tracker showing every day "delivery failed", driver called only once to give me an order "you must come down" and never appeared again.
March 28, 2025
Unprompted review
Reply from Shipa
Dear Customer, We are very sorry for your dissatisfaction with our services, and we assure you that we are always trying to provide high quality service and improve the experience of our dear customers.
Your feedback is important to us, so please contact the customer service center and we will be happy to provide the necessary assistance to you.
We wish you a happy day.
My order is late
My order is late, this company is disgusting. How hard is it do deliver and fix orders? Easy job. I don't get why this company is having a hard time doing it. I prefer not to have this as my courier service. Very disappointing.
March 21, 2025
Unprompted review
Reply from Shipa
Dear Customer, We are very sorry for your dissatisfaction with our services, and we assure you that we are always trying to provide high quality service and improve the experience of our dear customers.
Your feedback is important to us, so please contact the customer service center and we will be happy to provide the necessary assistance to you.
We wish you a happy day.
Not good
Not good
Delevery staf behavior very bad
delevery not probably
Last 15 days not gott it
Gizan sabya KSA
March 20, 2025
Unprompted review
Reply from Shipa
Dear Customer, We are very sorry for your dissatisfaction with our services, and we assure you that we are always trying to provide high quality service and improve the experience of our dear customers.
Your feedback is important to us, so please contact the customer service center and we will be happy to provide the necessary assistance to you.
We wish you a happy day.
They don’t even deserve a STAR
They don’t even deserve a STAR. Worst ever. They do this reply, waiting is for 30 min to reply on chat. And if they do reply they don’t have the information. Worst ever. DON NOT USE!!
March 16, 2025
Unprompted review
Reply from Shipa
Dear Customer, We are very sorry for your dissatisfaction with our services, and we assure you that we are always trying to provide high quality service and improve the experience of our dear customers.
Your feedback is important to us, so please contact the customer service center and we will be happy to provide the necessary assistance to you.
We wish you a happy day.
Worst service provided
Worst service provided. Took 10days to deliver local order, after repaeted complain no action was taken..
March 10, 2025
Unprompted review
Reply from Shipa
Dear customer, we apologize for this experience. Please contact us via direct messages and provide us with your mobile number and order number. Unfortunately, we cannot send you a message without first contacting you. Alternatively, you can provide your details here and we will contact you by phone. Have a nice day.
My tracking is showing rescheduled…
My tracking is showing rescheduled since 3 days now today it’s showing delivery failed,customer didn’t answered a call. I hadn’t received any call from their rider or anything. It’s a simple local delivery from adidas within Dubai. Pathetic service ever
January 31, 2025
Unprompted review
Reply from Shipa
Our valued customer, we understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. Please reach out to us over direct messages to discuss a solution to your problem.Have a great day!
Lost my shipment with them from riyadh…
Lost my shipment with them from riyadh to jizan. They actually lost my shipment. When they received they put a value of 50 riyals themselves when actual value was 5000.
Now they have no say. Worst service ever. They should really shut down. Better to pay little more with other trusted courier companies. Zajil is so much better atleast they don't misplace anything. Highly unprofessional company.
September 12, 2024
Unprompted review
Reply from Shipa
Hello Valued customer,
Thank you for reaching out to Shipa.
Apologies for the delayed response.
We are very sorry that you were not satisfied with our service and we would like to assist you with making things right. Can you please share your order number or the mobile number that is related to the order to solve the issue promptly?
Already having plenty of negative…
Already having plenty of negative reviews , adding on won’t change their system. A successful business always looks for Opportunities to grow were in shipa they keep admitting and proving they are the worse ever.
January 11, 2025
Unprompted review
Reply from Shipa
Hello There. We are very sorry that you were not satisfied with our service and our apologies for the delay in response. We would like to assist you with making things right. Please provide us with the tracking number or the phone number registered to the order via direct messages to better assist you. Have a nice day!
3 entire weeks I’m waiting for delivery…
3 entire weeks I’m waiting for delivery from shipa, called them many times , each time they assured me my order will be delivered by tomorrow, which is not happening when I continue to call them they answer even it’s back to return, in 3 weeks they haven’t called me any single time , I checked with them again by calling , my number and all addresses was correct , all details, even that not helped ,they said they can’t do anything, so a question, does they do really work or they scam people? Taking energy and never doing anything on time ?
please avoid it , badly disappointed of delivery service , hardly naming it as this , not good reputation , avoid SHIPA delivery .
December 2, 2024
Unprompted review
Reply from Shipa
Dear Customer, We are very sorry for your dissatisfaction with our services, and we assure you that we are always trying to provide high quality service and improve the experience of our dear customers.
Your feedback is important to us, so please provide us with the order number and we will be happy to provide the necessary assistance to you.
We wish you a happy day.
Avoid using them!
The customer placed an order, and we arranged delivery through Shipa. The delivery was supposed to be on time, and we even informed their management about the importance of timely delivery. However, they delayed the order by two days. This wasn’t even an international delivery — it was just from Dubai to Abu Dhabi. Despite the delay, there was no support from their management. They didn’t respond to calls or messages. Such poor and unprofessional service. Avoid using them!
November 16, 2024
Unprompted review
Reply from Shipa
Hello There. We are very sorry that you were not satisfied with our service and our apologies for the delay in response. We would like to assist you with making things right. Please provide us with the tracking number or the phone number registered to the order via direct messages to better assist you. Have a nice day!
A customer ordered a perfume for his…
A customer ordered a perfume for his friend’s birthday, and we booked Shipa for delivery. We made it clear to their management that this was an important parcel and had to be delivered on time. But despite this, they delayed the delivery by two whole days!
This wasn’t even an international delivery—it was a simple trip from Dubai to Abu Dhabi. Yet, they couldn’t manage it. To make matters worse, their management completely ignored our calls and messages. Zero accountability, zero professionalism.
If you value your time and reputation, avoid Shipa at all costs! Their service is absolutely unacceptable.
November 14, 2024
Unprompted review
Reply from Shipa
Hello There. We are very sorry that you were not satisfied with our service and our apologies for the delay in response. We would like to assist you with making things right. Please provide us with the tracking number or the phone number registered to the order via direct messages to better assist you. Have a nice day!
Worst delivery service in UAE.
Worst delivery service in UAE.
I didn’t get my till now every day they updating on tracking delivery failed, the funny thing is I didn’t get a call from shipa delivery team till now am waiting for my patcel. Worst service..
November 15, 2024
Unprompted review
Reply from Shipa
Hello There. We are very sorry that you were not satisfied with our service and our apologies for the delay in response. We would like to assist you with making things right. Please provide us with the tracking number or the phone number registered to the order via direct messages to better assist you. Have a nice day!
I would really like to give 0 stars
I would really like to give 0 stars. Awful customer service, worst courier service I have experience in the UAE.
October 19, 2024
Unprompted review
Reply from Shipa
Dear Kenneth,
We sincerely apologize for the unsatisfactory experience you have had. Our utmost priority is delivering exceptional quality and consistently enhancing the overall customer experience.
Please reach out to us directly through our message system or call center so we can better understand the issue and work towards a resolution.
We value your input and appreciate the opportunity to improve our services. Thank you for bringing this to our attention.
Have a nice day.
1 of the worst courier services in UAE
To all, please avoid this company for any courier services. Horrible customer service support, very hard to reach them and they will only reply to you or answer your call if they feel to, super delayed delivery and charges more than normal specially on duties and taxes, again, AVOID AT ALL COSTS. Go with SMSA, DHL. THIS GUYS SHOULD NOT BE IN THIS KIND OF BUSINESS IN THE 1ST PLACE.
September 10, 2024
Unprompted review
Reply from Shipa
Dear Denise Laurel,
We sincerely apologize for the unsatisfactory experience you have had. Our utmost priority is delivering exceptional quality and consistently enhancing the overall customer experience.
Please reach out to us directly through our message system or call center so we can better understand the issue and work towards a resolution.
We value your input and appreciate the opportunity to improve our services. Thank you for bringing this to our attention.
Have a nice day.
Very bad service and very bad customer…
Very bad service and very bad customer support they are not delivering order on time and not collaborate well
June 28, 2024
Unprompted review
Reply from Shipa
Dear Valued Customer, we're truly sorry to hear about your experience.
Your feedback is extremely important to us, and we strive to ensure every customer is satisfied.
Could you please reach out to us directly through our message system or call center so we can better understand the issue and work towards a resolution?
We value your input and appreciate the opportunity to improve our services.
Thank you for bringing this to our attention.
The customer support was the worst
The customer support was the worst. I contacted them for details about the taxes and customs I needed to pay. The amount they told me to pay was completely different from what I should have paid according to regulations. When I asked for an explanation, they stopped responding to me. Now I'm completely skeptical about whether the amount they charged me is correct or not.
June 27, 2024
Unprompted review
Reply from Shipa
Dear Valued Customer, we're truly sorry to hear about your experience. Your feedback is extremely important to us, and we strive to ensure every customer is satisfied.
Could you please reach out to us directly through our message system or call center so we can better understand the issue and work towards a resolution?
We value your input and appreciate the opportunity to improve our services.
Thank you for bringing this to our attention.
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