Worst experience I ever had. Almost 11 days I have been calling them and getting the same reply that today or tomorrow they will collect.If there is anyone responsible in your company please solve my... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
A simple pick up request & no response till now. It's been over a week. And just to cover up they say that the driver attempted to deliver but failed due to no customer response. Total lie & the best... See more
Company replied
TERRIBLE!!! they write fake info on tracking saying they attempted and failed delivery when they never come or contact. I had an order from TEMU and it's just missing, my son is going to miss out all... See more
Company replied
Words cant describe how horrible my experience is with shipa. The worst delivery company in the whole of UAE. Even with endless emails and instructions they still fail to deliver. They miss delive... See more
Company replied
Company details
Written by the company
Shipa is a digital logistics platform that helps businesses, entrepreneurs and consumers move goods across borders or across town with a few clicks. Shipa Freight helps small and medium-size businesses move freight around the world and tap into opportunities offered by the global economy. Shipa Ecommerce manages e-commerce fulfillment, delivery and returns across the Arabian Gulf. Shipa Delivery provides same-day, next-day and on-demand delivery in Kuwait, Saudi Arabia and the UAE. Shipa is powered by Agility, one of the world’s largest logistics providers.
Contact info
J1 Warehouses, Jebel Ali, Dubai. UAE., 414117, Dubai, U.A.E.
- 600574472
- Support@shipadelivery.com
- shipa.com
1.5
Bad
264 reviews
Replied to 93% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service
April 16, 2023
Unprompted review
Reply from Shipa
Thank you so much for taking the time to provide us with a positive review. It was a pleasure serving you, and we'll be more than happy to provide the 5 star service that you deserve again. Stay safe!
Fast Delivery
April 15, 2023
Unprompted review
Reply from Shipa
Thank you so much for taking the time to provide us with a positive review, Amr! It was a pleasure serving you, and we'll be more than happy to provide the 5 star service that you deserve again. Stay safe!
Worst service
Worst service
Taking so long for the delivery and hard get in touch with the call center
April 12, 2023
Unprompted review
Reply from Shipa
Hi Shijo! We are sorry that your experience was not an amazing one, this is certainly not the level of service we wish to provide for our customers as we are experiencing a high volume of orders and calls. Please allow us the opportunity to make things right by sharing your shipment reference/ tracking number in order to resolve your issue promptly.
This company has good service
This company has good service, good behavior with customer and Deliver the order to the customer as soon as possible.
April 13, 2023
Unprompted review
Reply from Shipa
Thank you so much for taking the time to provide us with a positive review, Zahid. It was a pleasure serving you, and we'll be more than happy to provide the 5-star service that you deserve again. Stay safe!
Excellent services
April 12, 2023
Unprompted review
Reply from Shipa
Thank you so much for taking the time to provide us with a positive review, Khizar. It was a pleasure serving you, and we'll be more than happy to provide the 5-star service that you deserve again. Stay safe!
Worst delivery service ever
Worst delivery service ever. I don't know why DU uses shipa for their delivery. I was informed delivery is within 24hours but it's been 2 days already and still have not received my order and I have been calling customer service several times already but all they will tell is we will try. I requested to have it delivered between 9am - 4pm because of our office hours during ramadan and they told they will instruct the drivers. But for 2 nights already driver has been calling me at 11:00pm asking if I am at the office for the delivery. Absolutely terrible company would not even inform if they have a driver available in that area for your specific time of delivery, so you are left with nothing but wait on when they would finally do something and deliver your package as per your instructions. And they would just inform you they would do their best. I would rather pay extra now for the delivery with any other courier so I can have my order on time. Now I don't even know when I'm going to get my delivery
April 11, 2023
Unprompted review
Reply from Shipa
Hi Linn! Thank you for taking the time to provide your feedback.
Your time is very valuable and saving it is our top priority, we're so sorry to read you had a frustrating experience and we apologize that our service did not meet your expectations. We are looking into your issue. Please share your shipment reference/ tracking number in order to resolve the issue promptly.
Great service
September 4, 2022
Unprompted review
Reply from Shipa
Thank you so much for taking the time to provide us with a positive review, Amir. It was a pleasure serving you, and we'll be more than happy to provide the 5-star service that you deserve again. Stay safe!
Great service 👏
April 13, 2023
Unprompted review
Reply from Shipa
Thank you so much for taking the time to provide us with a positive review, Mudassar. It was a pleasure serving you, and we'll be more than happy to provide the 5-star service that you deserve again. Stay safe!
It's really great organisation to work…
It's really great organisation to work with it
April 13, 2023
Unprompted review
Reply from Shipa
Thank you so much for your lind words, Waseem! It's our pleasure having you in the team.
Fast delivery.
April 13, 2023
Unprompted review
Reply from Shipa
Thank you so much for taking the time to provide us with a positive review, Asif. It was a pleasure serving you, and we'll be more than happy to provide the 5-star service that you deserve again. Stay safe!
Always caring of employees
I feel proud to be a member of this friendly organization and work with.
April 12, 2023
Unprompted review
Reply from Shipa
Thank you so much for your lind words, Tariq! It's our pleasure having you in the team.
Shipa courier delivery service company…
Shipa courier delivery service company very nice and very better ordered provide company. I'm satisfied with him. Thank you very much Shipa team.
February 4, 2023
Unprompted review
Reply from Shipa
Thank you so much for taking the time to provide us with a positive review, Arslan. It was a pleasure serving you, and we'll be more than happy to provide the 5-star service that you deserve again. Stay safe!
Reply from Shipa
Thank you so much for taking the time to provide us with a positive review. It was a pleasure serving you, and we'll be more than happy to provide the 5-star service that you deserve again. Stay safe!
Shipa is Good
I hope full for shipa delivery service compeny very noce
April 13, 2023
Unprompted review
Reply from Shipa
Thank you so much for taking the time to provide us with a positive review. It was a pleasure serving you, and we'll be more than happy to provide the 5-star service that you deserve again. Stay safe!
Very good company
April 13, 2023
Unprompted review
Reply from Shipa
Thank you so much for taking the time to provide us with a positive review. It was a pleasure serving you, and we'll be more than happy to provide the 5-star service that you deserve again. Stay safe!
When ever I order they give us on time…
When ever I order they give us on time within 2 hours
April 13, 2023
Unprompted review
Reply from Shipa
Thank you so much for taking the time to provide us with a positive review. It was a pleasure serving you, and we'll be more than happy to provide the 5-star service that you deserve again. Stay safe!
I got a good service with shipa…
I got a good service with shipa dilevery thanks
April 12, 2023
Unprompted review
Reply from Shipa
Thank you so much for taking the time to provide us with a positive review. It was a pleasure serving you, and we'll be more than happy to provide the 5-star service that you deserve again. Stay safe!
Received my order on time
March 1, 2023
Unprompted review
Reply from Shipa
Thank you so much for taking the time to provide us with a positive review. It was a pleasure serving you, and we'll be more than happy to provide the 5-star service that you deserve again. Stay safe!
One of the Best Delivery Service
One of the Best Delivery Service , I received my parcel on time and tracking the parcel was easy.
March 1, 2023
Unprompted review
Reply from Shipa
Thank you so much for taking the time to provide us with a positive review. It was a pleasure serving you, and we'll be more than happy to provide the 5-star service that you deserve again. Stay safe!
Reply from Shipa
Thank you so much for taking the time to provide us with a positive review. It was a pleasure serving you, and we'll be more than happy to provide the 5-star service that you deserve again. Stay safe!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.