ShipGo delivered my clubs back home from a recent golf trip. I thought the service was very good. I had support from the start of the process, all necessary paperwork was provided and my clubs arriv... See more
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Review summary
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Our suitcase was picked up promptly and delivered even sooner than we anticipated. This is the 3rd time I have used ShipGo, and have told all my friends about ur company. From booking the pickup to de... See more
I was skeptical about using this website but with it only costing 40 dollars I went ahead and paid. I booked my suitcase Sunday night to come from Corpus Christi to Laporte where it arrived by Tuesday... See more
I’ve used them multiple times over the years since I do travel work and need things shipped for moving. This time, my things were picked up at my short term rental when and as expected and deliv... See more
Company details
Written by the company
At ShipGo, we believe in delivering an awesome travel experience for our customers. We’re able to achieve this because of our dedicated team. We strive to make your trip as seamless and enjoyable as possible. From our white glove door-to-door delivery to our complimentary luggage insurance, you can have the peace of mind that your luggage, golf clubs, skis, snowboard, bikes and other sporting equipment will arrive safely. We take care of the hard work so you can get back to what’s important, your journey.
ShipGo
Written by the company
- We Are Committed To Our Customers!
- It is our mission to make your travel experience hassle-free and enjoyable. With our dedicated customer service team, we ensure the highest level of service from the time your luggage is picked up until the time your luggage is delivered.
- We Ship More Than Just Luggage.
- Need to ship your golf clubs, skis, snowboard, bike, trunks, boxes, or other sporting equipment too? Not a problem, ShipGo will pick your bags up from the comfort of your home, business, resort, hotel, country club, ski lodge, and cruise port and deliver them straight to your destination. For a quote, visit www.shipgo.com today!
Our Hours
We offer support 7 days a week and can be contacted by phone, email, text, or chat to help answer any questions you may have!
Monday - Friday: 8:00 AM to 8:00 PM EST
Saturday: 8:00 AM to 5:00 PM EST
Sunday: 9:00 AM to 8:00 PM EST
Saturday: 8:00 AM to 5:00 PM EST
Sunday: 9:00 AM to 8:00 PM EST
Contact info
324 Datura Street, Suite 400, 33401, West Palm Beach, United States
- (800) 710-0826
- customersupport@shipgo.com
- shipgo.com
4.8
Excellent
4K reviews
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Excellent experience
Excellent experience! They turned a difficult ship into a breeze with ease! Highly recommended.
June 2, 2026
Quick shipment time.
May 30, 2026
This is the way
This is the way. No schlepping an extra large, heavy bag through the airport. Door to door delivery on time at a competitive price. Two thumbs up!
May 30, 2026
Unprompted review
This was the first time I have tried a…
This was the first time I have tried a Delivery Service for my suitcase. I appreciate how patient and helpful everyone was as I tried to learn how to send my suitcase and box. Customer Service was terrific. The gentleman who picked up my suitcase and box was very helpful. The gentleman who delivered my suitcase and case was very careful and cautious which I appreciated. Thanks to you all.
May 29, 2026
price was reasonable and the luggage…
price was reasonable and the luggage was picked up and delivered on time and as promised!
May 28, 2026
Easy and cost effective
Easy and cost effective. Excellent service. Will definitely use again.
May 25, 2026
I am so happy to recommend your…
I am so happy to recommend your service. I am a grandma/widow that travels a lot between Texas and California to see family. You have helped me out on numerous occasions moving Christmas gifts, clothes, books, games, medications etc. with ease. Thank you.
May 25, 2026
The entire process was smooth!
The entire process was very user friendly and smooth. From registration, pickup to delivery. 100%
May 22, 2026
The DHL driver arrived to pick up our…
The DHL driver arrived to pick up our bags on time and redelivered them to us just 36 hours after we arrived home. We were surprisingly and happily shocked.
May 23, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The timing was great
The timing was great
Our suitcases on the return trip were really dirty and dented in several places
Your phone lines were very busy and required long waits to speak to a human
At 79 the computer is not my best skill for communicating
May 22, 2026
Reply from ShipGo
Penny,
Good morning, and thank you for reviewing your recent round-trip ShipGo shipment. We are very pleased to see your 3-piece round trip shipment was delivered ahead of schedule on both legs of your trip. However, we do regret to hear about the damage to your suitcases upon delivery. Receiving your equipment with damage is by no means typical, and we apologize for this inconvenience.
Rest assured, we have you covered. All ShipGo luggage shipments include $500 of complimentary insurance, with the option to add additional coverage up to $7,500 for a nominal fee. This insurance protects your shipment against damage or loss.
In this instance, it does not appear our team has been previously notified of this matter. Therefore, a member of our Claims Team will be reaching out to you today to gather the necessary information to file a claim so we can work toward reimbursing you for the damage.
We appreciate your time and look forward to speaking with you soon to ensure you are properly compensated for this matter.
Thank you for choosing ShipGo!
I’ve been using Shipgo for the past…
I’ve been using Shipgo for the past seven years. I’ve NEVER been disappointed. It is an easy and Reliable process. I highly recommend Shipgo 👍
May 22, 2026
Great company
Great company! Arranging pickup and paying was a breeze. The agent was at our cruise terminal and took the suitcases we wanted shipped. I would have given the company a 5 star rating, however, our 4 suitcases were suppose to arrive on Thursday. When I came home from a lunch date on Wednesday, they had been left at the door with nobody home. Anyone could have taken them.
May 21, 2026
Amazing Affordable would use again
This company is great because if I would’ve shipped my luggage regularly the price was significantly more but with ShipGo it’s more convenient and affordable.
May 21, 2026
Ease of arranging is great I wish you could send toiletries and other things too
Ease of arranging is great, prepares documents. Prompt reliable service all outstanding
May 20, 2026
Great Service!
Picked up
Promptly and delivered on time without any wear or tear on bag. Thank you. I have shipped golf bags and luggage many times and will
Continue to do so with ShipGO
May 19, 2026
The process was flawless
The process was easy, quick and efficient. I have used Ship/Go three times and it has worked flawlessly each time.
May 19, 2026
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