ShipHero Reviews 609

The best staff, quick shipping, quick responses

I must say I am very happy with the assistance provided by Nicolas Garcias with concerns and issues we have had in terms of inventory,adjustments requirements,order which need special assistance etc. Nicolas quickly understands the needs of the customers and quick jumps to help and resolve in the shortest time possible. I have been lovely working with him. Thanks!

I had a great experience with Shiphero agent, Tolya Petrosian. He was able to create the complicated reports that i requested, in a short time period with lots of details. Thank you again, Tolya!

When I needed answers or help regarding Unfulfilled Orders, shipping or general questions, I can always rely on Sole to follow up with quick answers.

Had some backend things to workout with our ShipHero account, and Nicolas got everything resolved quickly and communicated clearly. He was great to work with!

Nicolas was great. Although the problem couldn't be solved because of tech issues, he was the only one who actually came back with an answer. Very friendly guy!

John Edward at the help desk is very helpful in providing me a quick and comprehensive answer. I appreciate your help!

Always responsive & follow up with any issues

Great service. I asked so many questions being new and the teams patience was amazing.

Leti is the most amazing employee shiphero has,
she's quick, make sure your problem has been solved,
tries her best to solve the issue as soon as possible.
thanks!!!

I totally agree with all the other frustrated business owners. One year ago this business was the one i would recommend without hesitation to all e-comm business owners, now it has fallen hard and they are way behind. They have likely expanded too quickly without proper infrastructure and their customers (us small biz owners) are suffering.

Orders take more than 1-2 weeks to ship out and I have to manually fulfill all of them now and use my own stock. I'm just grateful i can do this because after emailing 3 times and getting the orders "marked priority" they still don't go out.

Sad to see a once efficient business tumble and become extremely unreliable and disappointing to partner with.
As soon as my inventory is sold off, I will close my account

I think Ship Hero is one of the best softwares in the industry. The support team is great and helpful. The reason I gave 4 stars is because the cost is too high.

Quick and insightful information, The Shiphero Support team is always helpful when I'm in a bind!

Tami is the best. She always makes sure the issue is resolved. Quick, responsive, and so so helpful with detailed responses!

Embarrassing company. They were doing ok until 15 months ago, then they completely fell apart. Orders are not shipping out for months, support team ignoring you, software bugs and the highest fees in the markets - on increasing prices they have actually been consistently quick and efficient! The management doesn't care, the CEO doesn't care, the employees don't care.
AVOID AT ALL COSTS, unless you want to ruin your e-commerce business!

I would not recommend them to anyone.

They've utterly fallen apart this Q4. Orders from 2 weeks ago still haven't shipped. Customers are very angry.

Complete radio silence on Shiphero's side. They won't take responsibility for anything or offer any timelines, information, or anything helpful. They've offered to prioritize certain orders but even those ones haven't shipped out.

We are forced to shut down our advertising because we don't know if any goods will actually ship. Massive costs to our business because of their mismanagement and nonexistent communication.

Edit: "re-evaluate our client mix"? Kinda sounds like blaming your customers because you massively under-hired for Q4, and still aren't fulfilling orders fast enough to catch up.

We are still having issues from 3 months ago that have not been resolved. ShipHero used to be amazing), but this 3PL now has the potential to kill your business. Orders are being shipped past SLA deadlines. They have lost multiple boxes of inventory (100s of units in each). They never arranged pickups with their international partner (Passport), so hundreds of international packages went missing. I am still waiting for my promised refund to be processed which was supposed to arrive in 5-7 business days. It has been weeks. Support is lacking, as they say they are looking into it and then never follow up. Really sad as I used to love and recommend this company to everyone.

Sergio is awesome and I really appreciate his help!

I have had a bad experience with them. First, I was getting significantly overcharged on shipping and storage fees due to very incorrect measurements. Luckily I caught this and was reimbursed. Second, they are very late on shipping orders (10+ days on some orders at the moment). They are going on I understand that it is "cyber week", but I think orders that are 8+ days late is overkill. We open tickets every single day for these unshipped orders and they still will not take care of it. They also lost some of my inventory, and they did reimburse me for which I am very thankful for. Other than that, the efficiency is good with shipping. The mistakes on the skus being shipped out incorrectly has been less than 1%.