It works amazing for shipping the product out & managing the shipping process, but when you need to file a claim through the shipper, it really falls apart. There is no real process for tracking claim... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Why are shipstation "negotiated" rates costing over 20% more than the normal Shopify rates???!! Shipstation is a ripoff. They make you pay monthly for buggy software and claim they offer low shippin... See more
Company replied
I've been a client w/shipstation (SS) for about 15 years; almost since its inception. Previously I had used Auctane (ebay); it's antecedent around 2010. Jason Hodges the original prog... See more
Company replied
ShipStation is fine when its working. Their security is insane. It's harder to login to my shipstation account than it is my bank, me credit cards, my 401k and more combined. I hate it. MFA is enough... See more
Company replied
Company details
- e-Commerce Solution Provider
- Courier and Delivery Service
- Logistics Service
- Shipping and Mailing Service
- Shipping Company
- Shipping Service
Written by the company
ShipStation is the world's leading AI-powered shipping and logistics platform, offering comprehensive, end-to-end capabilities and real-time data-backed insights. Optimize your entire shipping logistics operation and ship smarter with ShipStation. Centralize your entire fulfillment and logistics operations—from inventory and warehouse management to order management and returns—eliminating the need for separate, disparate tools. Set automation rules to save time and money, cutting out manual tasks, speeding up fulfillment, automatically finding the lowest rate, and receiving low stock alerts with inventory syncing. Simplify decision-making and make smarter, data-driven operational choices based on key performance indicators, including inventory levels and carrier efficiency. Gain intelligent, real-time analytics through a dashboard that provides insights into every phase of the fulfillment process, from order creation to final delivery. As your operational partner, ShipStation grows with your business and enables smooth scaling by centralizing, optimizing, and automating as order volume increases. Eliminate the need to hire more staff or add more tools to your stack. For businesses requiring customized shipping workflows, the ShipStation API embeds shipping directly into your platform, automates fulfillment at scale, and seamlessly integrates with complex technology stacks, including ERPs, WMSs, and marketplaces. Gain operational control and meet your delivery promises to delight your customers. Manage, fulfill, and ship smarter with ShipStation, the one platform for all your shipping and logistics needs. Key Features: Order Management: Combine orders across channels and prioritize based on filters, tags, stores, and more. Carrier Discounts Get exclusive discounts from UPS, USPS, FedEx, and more. Cut costs everywhere you ship. Automated Rate Shopping : Automatically get the cheapest, fastest, or best-value shipping option based on your criteria, every time. Fulfillment Automation: Batch, route, and print labels automatically for faster, seamless order fulfillment. Inventory & Warehouse Management: Sync your inventory with your warehouse with AI-powered features. Never be caught off-guard with automation rules that alert you when your supply is running low. Batch pick, pack, and ship so orders move faster with fewer errors. Tracking: Keep customers informed with branded order updates at every step, reducing support calls and building trust. Returns and Exchanges: Retain even more revenue and grow customer loyalty with a branded returns and exchanges portal, more return options, and end-to-end inventory management. Analytics and Reporting: Dashboards to spot trends, monitor spend, and evaluate performance. International Shipping: Ship globally with confidence, with prepaid duties and taxes, customs forms, and more.
Contact info
4301 Bull Creek Rd, 78731, Austin, United States
- shipstation.com
2.9
Average
532 reviews
Replied to 72% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy to use and good customer service.
We've been using shipstation for one month.
it took a bit of back and fourth with customer service to get the app working correctly and we're still seeing some issues, but customer service is quick to help.
if it wasn't for that it would be 5 star, the plug in works exactly as it should with shopify with good customisation and ease of use, we ship around 150 parcels a day and it handles this with ease.
April 24, 2025
Unprompted review
Reply from ShipStation
Thanks so much for your thoughtful review! We’re glad to hear ShipStation is helping streamline your Shopify workflow and keeping up with your daily volume with ease.
We appreciate your patience as our support team worked with you to get things up and running—and we’re happy to hear they've been responsive and helpful along the way.
If there’s anything still causing friction, don’t hesitate to reach out—we’re here to help and always striving for that 5-star experience!
- Hunter
Great Prices and Customer Service
Great Prices! But most importantly, UNMATCHED customer service. The young lady assigned to my account returns my emails with a personal phone call, very promptly, she is very informative, very helpful, and very nice. Everyone else with the company that I have had contact has also been great!
April 21, 2025
Reply from ShipStation
Thank you so much for the amazing review! We're thrilled to hear you're enjoying our pricing and that our customer service has made such a strong impression—especially the personalized support from your account manager. We’ll be sure to share your kind words with the team! If there’s ever anything else you need, we’re just a call or message away.
- Hunter
Extremely Disappointed – Repeated Failures and Zero Accountability
We’ve been using ShipStation for months and I’ve given this platform more chances than I should have. I was set up with an account representative who has since canceled multiple scheduled meetings. Despite trying again and again to connect with someone for a real, human conversation, I’m constantly redirected to chatbots or vague support threads that don’t address the root of our issues.
We’ve been repeatedly given instructions that have directly hurt our company’s reputation — most notably with incorrect shipping and fulfillment practices that result in our customers being charged double for duties and taxes. These aren’t small mistakes — they’ve caused real damage.
One of the most frustrating experiences was being told by a rep that ShipStation is automatically notified of every fulfilled order in Shopify. This turned out to be completely false, and led to duplicate labels being printed for orders that were already fulfilled. This error alone cost my client over $15,000 in unnecessary shipping charges.
All of this while our monthly shipping fees through the platform exceed $16,000. It’s beyond frustrating to invest so much in a system that has failed us so repeatedly — not just on a technical level, but in terms of basic customer support and accountability.
ShipStation needs to seriously reconsider how it supports its business clients — especially those dealing with high volumes and international shipping. Until then, I’d advise others to think twice before relying on this service for critical fulfillment operations.
April 17, 2025
Unprompted review
Reply from ShipStation
Thank you for taking the time to share your experience. We're deeply sorry to hear about the challenges you’ve faced, and we understand how incredibly frustrating this must be—especially when your business and reputation are impacted.
While we’re unable to locate your account with the information provided here, we want to assure you that this isn’t the kind of experience we strive to deliver, especially for high-volume merchants like yourself. Your concerns are valid, and we hear you—both in terms of the technical issues and the difficulties you’ve encountered trying to connect with someone who can truly help.
We’re going to request your contact information through Trustpilot so we can reach out directly and ensure you get the focused, one-on-one support you deserve. Our goal is to work closely with you to understand exactly what went wrong, clarify any misunderstandings, and come to a resolution that restores your trust in the platform.
Thank you again for your candid feedback—it’s vital to helping us improve.
- Hunter
Check your billing but ST will rectify.
Shipstation has rectified with this.
Stay away from Shipstation. They arbitrarily add fees without telling you. If you don't use their courier prices they charge an extra monthly fee ($30). They have also started charging for things we aren't even aware of on a monthly basis.
We are working towards another system and we will never use them again.
They are disingenuous about their pricing and the platform itself is really bad now.
April 16, 2025
Unprompted review
Reply from ShipStation
Thanks for taking the time to share your feedback. We’re sorry to hear about your frustration and completely understand your concerns.
We were able to locate your support ticket and can confirm that a member of our team is actively assisting you. If you have any additional questions or details to share, feel free to reply directly to that thread—we’re here to help however we can.
- Hunter
2-factor NIGHTMARE
In the last month I have literally spent more time trying to log into ship station then I have using ship station. They're two factor authentication is an absolute disaster. It makes a software unusable. And I have to update my API key at the same time and guess what my developer has to do that which means I have to spend half an hour at night trying to log into this f'ing mess. Absolute idiots running this. The only thing they care about is trying to get you to use their shipping account so they can get a cut. They make third party shipping intentionally complicated and then try to force you into using their account. We have to pay an extra 40 bucks a month or something like that just use third-party accounts, and then they barely work.
April 16, 2025
Unprompted review
Reply from ShipStation
We’re really sorry to hear about your experience—it’s absolutely not the kind of frustration we ever want our users to go through. Two-factor authentication and API key management should be secure and simple, and we understand how disruptive it can be when it’s not working as expected.
We’d love the opportunity to help make this right and ease some of that friction. Since we don’t have your contact information from this review, we’ll be requesting it through Trustpilot so our team can connect with you directly to troubleshoot and work toward a resolution.
We truly appreciate your candid feedback—it helps us improve.
- Hunter
There's Nothing Better
Even though I use the older version of ShipStation, I have never found a shipping portal that is its equal.
April 16, 2025
Reply from ShipStation
Thank you so much for the kind words! We’re honored to hear that ShipStation stands out as your go-to shipping solution—even the older version!
If there’s ever anything we can do to make your experience even better, don’t hesitate to reach out—we’re always happy to help.
- Hunter
I've been using Shipstation for a few…
I've been using Shipstation for a few months now. At first, I wasn't sure as I've been using RM Click & Drop and I didn't really want to change. I'm so glad I did, Shipstation has streamlined my dispatch tenfold! It's so unbelievably good once you understand it. The customer support is also so speedy and really helpful, it always amazes me how good they are. I also had great help at the start from Emily, who helped with the onboard process so much! Anybody who's wanting to speed up their dispatch process, give Shipstation a try! Its been a complete gamechanger for me!!
September 20, 2024
Unprompted review
Reply from ShipStation
Wow—thank you so much for this amazing review! We're thrilled to hear how much ShipStation has helped streamline your dispatch process and that it's become such a gamechanger for you.
It means a lot to hear that our support team—and especially Emily—made a strong impression during onboarding. We'll definitely pass along your kind words to her!
If there's ever anything else we can do to support you, we're always here and happy to help. Thanks again for giving ShipStation a try!
- Hunter
Reply from ShipStation
Thanks so much for the great review! We’re glad to hear all your questions were answered—our team is always here to help however we can.
If there’s ever anything else you need, don’t hesitate to reach out!
- Hunter
Most of the application is working for…
Most of the application is working for our company, but history of the reports are not yeilding the information we need. the result is trying to merge multiple reports to obtain the data we need each month.
April 15, 2025
Reply from ShipStation
Thanks for taking the time to share your feedback. We’re glad to hear that most of the platform is working well for your company, but we completely understand how frustrating it can be when reporting doesn't deliver the data you need in a simple way.
To help resolve this, we’ll have someone from our team reach out to you directly to learn more and assist with getting your reporting where it needs to be. We really appreciate you bringing this to our attention and giving us the opportunity to improve your experience.
- Hunter
Avoid this company at all costs.
I created an account and provided my credit card information, but they refused to remove the $25 daily limit. When I requested to delete my account and remove my credit card details, I was passed around from one department to another—Support told me Sales handled account deletions, then Sales redirected me to Management. No one took responsibility. Terrible experience. Stay far away from this company.
April 10, 2025
Unprompted review
Reply from ShipStation
We're really sorry to hear about your experience and how frustrating this must have been. That kind of back-and-forth isn’t what we want for anyone using our platform, and we truly appreciate you bringing this to our attention.
We’d like to make this right and ensure your concerns are addressed properly. Since your review didn’t include contact information, we’ll be submitting a request through Trustpilot to try and connect with you directly.
In the meantime, if your issue hasn’t been resolved, please don’t hesitate to reach out to us again—we want to help however we can.
- Hunter
I think Shipstation is absolutely the…BEST!!
I think Shipstation is absolutely the #1 shipping platform out there!! You can add notes, create orders, send return labels, set up automations for rules, see data, and so much more!! Customer support is extremely helpful and friendly as well!
The only thing I am not fond of is the updated version is so different to the old version. You almost have to re-learn the system. Reships create a WHOLE new order, which can be confusing for non users viewing the system. The layout tends to look as one as the old layout is more divided, being less confusing when going to different sections.
April 8, 2025
Reply from ShipStation
Thank you so much for your glowing review! We're thrilled to hear that you're enjoying all the features ShipStation offers, from automations to customer support. Your feedback on the updated version is really helpful— we understand that adjusting to changes can take some time, and we appreciate your patience as you navigate the new layout. Rest assured, we’re always working to improve the experience and make it as user-friendly as possible.
If there’s ever anything we can do for you, don’t hesitate to reach out—we’re always happy to help!
- Hunter
From one extreme to another
From one extreme to another. Great i can get my items shipped internationally but trying sending more than one package internationally to the same person (a set of wheels sold as one sale), or sending anything internationally without the customer being forced to pay something that they have already paid. What is the point in sending an IOSS number if the customer is still charged VAT to receive. Clearly something is not right with this system, i suspect, as my issue was never really answered, not all people there know how to send things internationally, nor explain to me the right process if I'm doing it wrong. I suspect something is up with there systems uploading info to courier.
Helpdesk queries closed to early, no answers to questions asked. The service is horrendous but when it works, it does what i need. Let down a lot by the lack of customer service and answering questions about the business they are suppose to be in.
April 4, 2025
Unprompted review
Reply from ShipStation
Thank you for your feedback. We're truly sorry to hear about the challenges you've encountered with international shipping and the customer service experience. We understand how important it is for your shipments to go smoothly, and we sincerely apologize for any confusion or frustration caused.
We’re taking your concerns seriously and will have someone from our team reach out to you directly to address your specific issues and help resolve them. If there’s ever anything else we can do, please don’t hesitate to reach out—we’re here to help!
- Hunter
Best shipping platform.
Best shipping platform.
Easy to use and navigate. Price cannot be beaten.
April 4, 2025
Reply from ShipStation
Thanks for the awesome review! We're so glad to hear ShipStation has been easy to use and that you’re finding great value in the platform. If there’s ever anything we can do to make your experience even better, don’t hesitate to reach out—we’re always happy to help!
- Hunter
Great product and service
Works good for getting our order out and when I have a problem there customer service is great to work with.
April 4, 2025
Reply from ShipStation
Thanks so much for the kind words! We're thrilled to hear that ShipStation has been helping you get your orders out smoothly, and even more so that you've had a great experience with our customer service team. If there’s ever anything else you need, we’re always here and happy to help!
- Hunter
I would recommend anyone who sells…
I would recommend anyone who sells online to use shipstation. It is by far the best tool out there
April 3, 2025
Reply from ShipStation
Thank you for the amazing review! We're honored to be your go-to shipping solution and truly appreciate the recommendation. It means a lot to know ShipStation is making a difference for your business. If there’s ever anything we can do to make your experience even better, don’t hesitate to reach out—we’re always happy to help! 🚀📦
- Hunter
Game Changer
Customer service has been wonderful in helping me with the initial set up of my account. And the ongoing questions that I have had over the years. ShipStaion being connected to my Etsy Shop has been a game changer, enabling my packages to ship quickly & professionally.
January 17, 2025
Reply from ShipStation
Thank you so much for the kind words! We're thrilled to hear that ShipStation has been a game changer for your business and that our support team has been able to help along the way. Connecting seamlessly to platforms like Etsy is exactly what we aim for, and we’re so glad it’s made your shipping faster and more professional. If you ever need anything, we’re always here to help! 🚀📦
- Hunter
Reply from ShipStation
Thank you so much for the great review! We're glad to hear ShipStation has been easy and efficient for you to use—that’s exactly what we aim for. If there’s ever anything we can do to support you further, don’t hesitate to reach out. We’re always here to help! 🙌
- Hunter
Ship Station is easy to use though I have had one occassional glitch.
Ship Station is easy to use though there is a ittle learning curve as with anything. It integrates with my Ecwid Store. My only complaint is when I have someone order online for an 'in-store' pickup, that particular order jams up the import of orders into ShipStation. It seems to start with that order and all of the ones that come after it. The just won't import. Most of the time I can go into my Ecwid store and adjust the information in that customers order to allow the import to flow through but that does not work all of the tiem. Then I have to call customer service. It would be nice if this 'bug' could be worked out. This does not happen very often so the majority of the time Ship Station works just fine!
April 2, 2025
Reply from ShipStation
Thank you so much for the thoughtful review! We’re glad to hear ShipStation has been easy to use overall and helpful for your Ecwid store. We really appreciate you sharing the details around the occasional hiccup with in-store pickup orders—your feedback is incredibly valuable and helps us continue improving the experience.
We’re going to have someone from our team reach out directly to take a closer look at this issue and see how we can help streamline things for you moving forward. Thanks again for being a ShipStation user—we’re here whenever you need us!
- Hunter
One of the Best Business Decisions This…
One of the Best Business Decisions This Year!
Implementing ShipStation and shipping directly from our home office has been a game-changer. It's an easy, seamless solution, and the time we save not standing in line at the post office is priceless. I highly recommend their services.
February 1, 2025
Reply from ShipStation
Thank you for your kind words! We're thrilled to hear that ShipStation has been a game-changer for your business and helped streamline your shipping process. Saving time and making shipping more efficient is exactly what we strive for! If there’s ever anything we can do for you, don’t hesitate to reach out—we’re always happy to help! 🚀
- Hunter
They will steal your money!
Company started doing automatic funding, however funds were never in my account. I was with them for several years, then they suddenly started taking money from my account at will. This can't be legal. I am furious and they don't have an explanation. They have charged several hundred dollars. STAY AWAY FROM SHIPSTATION! THEY ARE THIEVES!!!
April 1, 2025
Unprompted review
Reply from ShipStation
We understand how concerning unexpected charges can be, and we want to help clarify what may have happened. Our team will be requesting your contact information through Trustpilot so we get in touch with you directly. From there, we can look into this further and provide any necessary assistance. We appreciate your feedback and hope to connect with you soon to address your concerns.
- Hunter
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.