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SHL.UK Reviews 349

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TrustScore 5 out of 5

4.8

STD Testing Service
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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its efficiency, ease of use, and discreet nature, highlighting its value for sexual health. Many people commend the staff for being professional, friendly, and incredibly helpful, providing excellent support and communication throughout the process. The user experience is frequently described as straightforward and convenient, with quick response times and fast results. However, some customers also noted inflexibility regarding specific requests, such as test of cure timings, which left them feeling unheard and unsupported. A few other people also felt that the waiting times for certain services were too long, leading to concerns about worsening symptoms and difficulties for those who rely on the online service for convenience.

What people talk about most

Service

Reviewers mention positive feedback about service. Customers consistently praise the service as efficient,... See more

Staff

Customers had positive experiences with staff. Reviewers consistently praise the team for being helpful,... See more

User experience

People report positive experiences with the user experience. Customers consistently praise the ease of... See more

Response time

Users describe positive interactions with response times. Many customers praise the fast and prompt... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the team for being helpful, caring, and... See more

Based on these reviews

Rated 5 out of 5 stars

This is an incredible service and that it’s free is almost miraculous: quick, discreet, easy to use so nobody misses out, and with sms, calls and emails following up on anything that may need discussi... See more

Rated 5 out of 5 stars

Reliable, user friendly and efficient. SHL is an amazing program that has helped many Londoners and, as I’ve noticed, freed a lot of space in clinics for F2F appointments when they are really need... See more

Rated 5 out of 5 stars

Fantastically easy, clear, discreet and efficient service. After using their quick (usually three- to four-day turnaround) postal testing service many times, I was asked today via SMS to call a consul... See more

Rated 5 out of 5 stars

Such an incredible team, always very efficient, polite, willing to help. The follow ups are incredible, you see how much work and effort is put to keep us healthy and safe. Super happy to receive this... See more

Company details

  1. STD Testing Service

Information provided by various external sources

Sexual Health London is the new online sexual health service for Londoners and is ideal for people who want a convenient test without needing to visit a clinic.

Contact info

  • S9 1EP, Sheffield, United Kingdom

  • shl.uk

4.8

Excellent

TrustScore 5 out of 5

349 reviews

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Replied to 50% of negative reviews

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Rated 5 out of 5 stars

best sexual clinic

The best clinical experience I’ve ever seen. Quick, efficient and effective. Smart and straight forward but also knowledgeable. Discrete too. Very very good, good job

May 10, 2024
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