Shoc Furniture Ltd Reviews 

68
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Fantastic experience from start to finish. Diane was super helpful and a pleasure to deal with. Communication every step of the way which is a massive advantage when you are working in a fast p... See more

Company replied

Rated 5 out of 5 stars

We ordered 8 x 12 Seater Space Saving Tables for a primary school. From start to finish the process was straightforward. Diane met all our requirements and kept in regular contact regarding progress u... See more

Company replied

Rated 5 out of 5 stars

We had to buy a flat pack 8 drawer plan chest, quite an expensive item. After a lot of research online, I found Shoc. Their prices were better than their competitors for the same item, but what was... See more

Company replied

Rated 5 out of 5 stars

I ordered a Julian Bowen coffee table from Shoc and entered into some very professional and customer focused dialogue from Diane at Shoc beforehand. Once ordered I received further emails to keep me p... See more

Company replied

Company details

  1. Office Furniture Store
  2. Bed Shop
  3. Bedroom Furniture Store
  4. Furniture Store
  5. School Supply Store

Written by the company

If it's furniture...we do it! We deliver all kinds of furniture for schools, homes, offices & canteens, we source the very best of the UK manufacturers and negotiate great pricing and pass the savings on to you! We are confident our prices will never be beaten so we have a price beat guarantee! We also have a bespoke facility, so if you want something made to specification, please contact us for a quote! We deliver/ship nationwide either by out own vehicles or trusted courier network. We can also arrange a "white glove" delivery service where we can unpack and assemble your new furniture. Our statement is "if it's furniture... we do it" so if you don't see what you want on our extensive website, feel free to call us and set us a challenge.


Contact info

4.9

Excellent

TrustScore 5 out of 5

68 reviews

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1-star

No recent history of asking for reviews

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4.9

All reviews

(68)

3 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer service

Great customer service, although facing lengthy delays due to the impacts of covid and shipping delays (no fault of their own) the shoc team kept me updated regularly. Very responsive and helpful.

September 22, 2021
Unprompted review
Shoc Furniture Ltd logo

Reply from Shoc Furniture Ltd

Thanks for the review Josh and thanks again for being so patient and understanding! Hope to see you again soon \;-)

Rated 5 out of 5 stars

Outstanding

I highly recommend Shoc Furniture which I have never used before but from whom I have recently ordered an A1 plan chest. The plan chest was very competitively priced and the personalised customer service was outstanding. I am delighted with the product which was well packaged on arrival. It looks great in my new studio. Very happy!

September 14, 2021
Unprompted review
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Reply from Shoc Furniture Ltd

Hi Libby, Thanks for the Amazing feedback! Was our absolute pleasure to serve you. Hope to see you back soon!

Rated 5 out of 5 stars

Fantastic service

Fantastic service. Shoc went out of their way to get our delivery to us on time.
We will definitely be using them for future orders.

August 16, 2021
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Reply from Shoc Furniture Ltd

Many thanks for your review - so glad we could assist and you received your items in time for your event - hope to see you back soon :-).

Rated 5 out of 5 stars

Kept updated

Kept up to date on progress with order

July 28, 2021
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Reply from Shoc Furniture Ltd

Many thanks for your review Elaine and Many thanks for your patience during this crazy time. Glad you understand that the lengthened lead times are a national issue with the global shipping crisis and certainly not anything that is standard practice by us, but customer service shall always prevail! thanks again :-) x

Rated 5 out of 5 stars

Thank you

Thank you! The A1 Plan Chest arrived on time and is great.

July 25, 2021
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Reply from Shoc Furniture Ltd

You're Most Welcome - Was a pleasure to serve a company with such a cool name! :-)

Rated 5 out of 5 stars

Great service

I cannot fault this company on all levels they surpassed my expectations. Great communication. Fast and secure delivery and a great product. Thank you for a very pleasant and painless purchase. I shall return.

July 19, 2021
Unprompted review
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Reply from Shoc Furniture Ltd

Thank you so much for the Amazing Feedback! We achieved exactly what we set out to do :-)

Rated 5 out of 5 stars

Excellent service

Despite delays caused by the Covid pandemic the service we received from Shoc was absolutely first class.
We were updated regularly on the progress of the order and anticipated delivery dates. Despite the passing of several months the honest information provided and knowing the company were trying everything to complete the sale filled us with confidence. Diane was superb in communicating any new information and when the product did come into stock we were informed straight away and received the unit the following day.
Brilliant customer service from everyone concerned and a brilliant product.
Thank you once again

July 1, 2021
Unprompted review
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Reply from Shoc Furniture Ltd

Many thanks for your Review David - We got there in the End! Fantastic customer service comes easy with fantastic Customers! Thank you for being patient & we hope to assist you again soon! Stay Safe :-)

Rated 5 out of 5 stars

Diane and her team were incredibly…

Diane and her team were incredibly helpful with great communication. The dining table I ordered is perfect and delivery went extremely smoothly. Thank you :)

June 9, 2021
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Reply from Shoc Furniture Ltd

Many thanks for your review Laura and Thank you for being patient during this crazy time - Stay Safe!

Rated 5 out of 5 stars

My order got stuck in the Suez canal…however

My order got stuck in the Suez canal and I had to wait a while for it. However Shoc Furniture kept me fully informed. Their Customer Service is excellent and I would recommend them.

June 7, 2021
Unprompted review
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Reply from Shoc Furniture Ltd

Many thanks for your review Mrs Perry and thank you for being so understanding. Regards SHOC

Rated 5 out of 5 stars

Great customer service

Very slow delivery time but excellent communication regarding order status and options given if I didn’t want to wait for my orderered item

May 31, 2021
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Reply from Shoc Furniture Ltd

Hi Stuart Thanks for your review, these are crazy times and global shipping crisis is not helping the situation for replenishing the depleted stocks, we are doing our best and hopefully keeping customers informed during the process helps to keep you up to date with the progress of order - Slow deliveries are not what we like either and definitely not the norm in normal circumstances. - SHOC

Rated 5 out of 5 stars

Excellent service

Excellent service, we were kept updated about delivery times. Good quality furniture. Would recommend

May 16, 2021
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Reply from Shoc Furniture Ltd

Many thanks for your review Amanda, Much appreciated.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, beyond what I have experienced in a long time. Well Done Diane

May 12, 2021
Unprompted review
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Reply from Shoc Furniture Ltd

Many thanks for your review Helen - Much appreciated and glad you found what you were looking for.

Rated 5 out of 5 stars

My desk came within 2 days

My desk came within 2 days - fabulous fast delivery. Put it together yesterday and it is just what I wanted. Looks great in my new home office. Thank you Diane. Amazing service all round. Nikki

April 26, 2021
Unprompted review
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Reply from Shoc Furniture Ltd

Thanks Nikki, So glad we could help :-) Enjoy your new office x

Rated 5 out of 5 stars

I had a wonderful experience with this…

I had a wonderful experience with this company, they were open and honest in their communication, even in the midst of various logistic issues linked to pandemic and other things they had nothing to do with. I had to request a cancellation, and they have been fantastic and quick in processing everything. I will certainly buy from them again as soon as I need

April 7, 2021
Unprompted review
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Reply from Shoc Furniture Ltd

Many thanks for your feedback! sorry we couldn't help at this time but so glad our customer service team handled your enquiry efficiently! hope to see you back soon.

Rated 5 out of 5 stars

Great Plans Chest

We have just bought a 6 drawer Plans Chest from Shoc. It is excellent quality and better value than competitors as there was no excess charge for supplying an item under £500. The ordering process was simple and delivery sooner than expected despite the difficulties of working during lock down.

March 26, 2021
Unprompted review
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Reply from Shoc Furniture Ltd

Thank you for the feedback, was a pleasure to serve you! :-)

Rated 5 out of 5 stars

Diane went out of her way to get my…

Diane went out of her way to get my furniture delivered as soon as possible a long wait because of lockdown but she kept me informed throughout . Would use again

February 19, 2021
Unprompted review
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Reply from Shoc Furniture Ltd

Thank you for the feedback Gillian, it is a trying time and we got there! Stay Safe :-)

Rated 4 out of 5 stars

Great service

Great service. Would recommend!

December 20, 2020
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Reply from Shoc Furniture Ltd

Thanks for the Review - we notice we only got 4 star, how could we of improved to get 5*?

Rated 5 out of 5 stars

So far so good

So far so good, I haven’t yet recurved my furniture due to the last lockdown however I was informed that it should be arriving mid January.

December 4, 2020
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Reply from Shoc Furniture Ltd

Thanks for your feedback Charlotte and many thanks for being patient on this one.

Rated 5 out of 5 stars

Amazing service, incredible what they did

I had finally found the piece of furniture I wanted and bought it initially on ebay only for it to be cancelled, then found it on Shoc Furniture who also had to cancel due to supplier issue. But this is where it gets very good...Diane called to explain the supplier issue but wanted to know if she could help me choose another piece of furniture...I was dead set on this certain piece and although appreciated her offer and suggestions I declined and they refunded me in full. But then she called me back a day later and said she had managed to source it and did I still want it...which of course I said yes! Another easy transaction later and the order turned up the next day. Diane went above and beyond and I really could not recommend Shocfurniture more. From now on I will check with them first if I am looking for anything else as they really are superb at what they do and really nice people too.
Super impressed, these guys are truly great at what they do!

November 20, 2020
Unprompted review
Shoc Furniture Ltd logo

Reply from Shoc Furniture Ltd

Hi Neil, Many thanks for your feedback! You have made Diane Super Emotional reading this and we are so glad that we were able to help you, All the best for the future we look forward to helping you again sometime. Stay Safe

Rated 5 out of 5 stars

I ordered a mirror which was out of…

I ordered a mirror which was out of stock everywhere and Shocfurniture ordered and delivered the mirror quickly and efficiently to me. Great service, I would highly recommend.

November 19, 2020
Shoc Furniture Ltd logo

Reply from Shoc Furniture Ltd

Not sure how we missed your lovely review, so apologies for not replying sooner, but thank you from the bottom of our hearts ❤️

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