Cheri was prompt and kind in giving me a price match on an already purchased item that went on sale a couple days after purchase. It's also great to find a place that will preassemble coil overs so w... See more
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Review summary
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Based on these reviews
Bryan was very knowledgeable and friendly. I really appreciated his professionalism and great positive attitude. I had a million questions. LOL Bryan helped me pick out the best shocks for my preferre... See more
Company replied
Sean, Michael and the guys at shock surplus take really good care of their customers. They reply promptly via email, help you through warranty replacement, choosing the correct strut & shock set up fo... See more
Company replied
Repeat customer here. Item shipped out and arrived VERY quickly. Can't say enough good things about their customer service. Didn't need anything with this part of my order, but had some backorder issu... See more
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Company details
Written by the company
Our primary goal is to provide the best ride possible for our customers with objective product information tailored for each driver. We drive and test everything we give recommendations on.
Contact info
12711 Ramona Blvd, #106, 91706, Irwindale, United States
- 213-433-3616
- support@shocksurplus.com
- shocksurplus.com
4.4
Excellent
1K reviews
Replied to 96% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Great customer experience
First to do well, in customer service you need to listen. Secondly you need to have knowledge on the questions customers have. These were all provided and done exceptionally well. Time was taken to answer and even reanswer and affirm any questions. It’s one thing to sell something . It’s another to own it . The help at Shock Surplus was sensational and I am glad I did not piece these items out with other outfitters. The knowledge was absolutely wonderful. If you are debating getting shocks or know that you are but have questions their people know this business and do it very well.
January 15, 2026
Unprompted review
Reply from Shock Surplus
Thanks so much for the incredible feedback! We really appreciate you taking the time to share this. Listening, understanding, and providing clear, knowledgeable answers is exactly what we strive for, so it means a lot to hear that stood out to you. We’re glad our team was able to take the time to walk through your questions and help you feel confident in your decision. Thank you for trusting Shock Surplus with your setup and for choosing to work with us instead of piecing things together elsewhere. We’re always here if you need anything down the road!
Shortest lead time
Shortest lead time option to get the shocks I needed when I needed them. Great experience all around
November 14, 2025
Unprompted review
Reply from Shock Surplus
Thanks for the great feedback! We’re glad we could help you find the fastest option to get the shocks you needed right when you needed them. It’s awesome to hear you had a great experience all around.
Ordering was easy good product
Ordering was easy. The delivery t th Oma’s quick. Shocks fit and e we pork great.
January 15, 2026
Unprompted review
Reply from Shock Surplus
Thanks for the great feedback! We’re glad ordering was easy, delivery was quick, and that the shocks fit and perform great.
I wanted to intentionally write a…
I wanted to intentionally write a review for these guys. They've been amazing in communication, information, price and shipping. They educated me on my trucks suspension system, explained all my options for replacing or rebuilding the shocks. Multiple emails full of questions got quick replies with solid, helpful info that allowed me to make the best choice for my truck.
While I ended up going with a local shop to rebuild them, the moment my 250 Transit Van (or any of my other cars) needed shocks I ordered without hesitation. The price was competitive and the (free) shipping was faster than Amazons been recently.
I have a lot of cars and do all my work myself, it feels good to have Shock Surplus as resource and business I know I can trust. Who's employees are knowledgeable and actually care about their customers and product. 10/10.
December 10, 2025
Unprompted review
Reply from Shock Surplus
Thank you so much for taking the time to write such a thoughtful review! We really appreciate the kind words about our communication, pricing, and shipping. Helping customers understand their suspension options and make the best choice for their setup is something we truly enjoy.
Even though you went with a local rebuild this time, it means a lot to know you trust us as a resource for your Transit and other vehicles.
Thanks again for the support and for choosing Shock Surplus. We look forward to helping you down the road!
Sean Bowman was the best
Sean Bowman was the best! I asked detailed questions and he was patient in answering. I truly appreciate thoughtful responses; they make me feel like my questions are important. Sean's help and responses to my questions were informative, detailed, and specific to my personal vehicle. I felt he truly understood what I wanted to achieve, and helped me get there. Knowledge was through the roof BTW! I made an almost $6k purchase from Sean today, and feel great about it! Thanks dude!
January 14, 2026
Unprompted review
Reply from Shock Surplus
Thanks for the awesome feedback! We’re thrilled to hear Sean was able to take the time to answer your detailed questions and help you dial in the perfect setup for your vehicle. Making sure every customer feels heard and confident in their purchase is exactly what we aim for.
We really appreciate your trust and that big shoutout to Sean. Thanks for choosing Shock Surplus and enjoy the new setup!
Icon No Joke!!
That they did not play getting to the point. No frills bull that so many other companies do in regards to warranty etc... They are prompt and had everything taken care of right after they opened up in the morning.
January 12, 2026
Unprompted review
Reply from Shock Surplus
Thanks for the great feedback! We’re glad you appreciated the straightforward approach and quick handling of everything. Taking care of things promptly and without unnecessary hassle is always the goal. We appreciate you choosing Shock Surplus and are happy we could help!
Order a kit and missing items
Order a kit and missing items. Have called and was told id receive an email and never did. Send a 3 rd email about missing items and no response.
December 23, 2025
Unprompted review
Reply from Shock Surplus
Hello Martin, we apologize that our agent did not follow up with you regarding your order. We understand how frustrating that can be and appreciate you bringing it to our attention. Our agent German will be reaching out to you shortly.
We do want to clarify that the kit you ordered is a custom order kit. As stated on the product page, the base kit and price include front and rear shocks only. Springs and pre-assembly are optional add-ons and must be selected from the drop down menus on the right side of the page. Additional upgrades and accessories such as control arms, springs, and other components are also optional and are not selected by default.
All optional items clearly show their associated price changes when selected. If you have any questions about the options or would like help reviewing your order, we are more than happy to assist and make sure everything is clear moving forward.
Packages were delivered incredibly…
Packages were delivered incredibly quick. If you have questions, Don’t hesitate to ask the staff. Fast response and on time delivery. Mahalo nui
November 10, 2025
Unprompted review
Reply from Shock Surplus
Thanks for the great feedback! We’re happy to hear your packages arrived quickly and that our team was able to help with fast responses. We really appreciate the kind words and the Mahalo nui.
Excellent Customer Service
Shocks and struts were received in a timely manner but what stood out was the customer service provided by Nick Cao. We had an issue with the order and they took care of it right away and made it right. I'll always go out of my way to give my business to companies with outstanding customer service, and based on my experience with Shock Surplus, I'd do business with them again!
December 19, 2025
Unprompted review
Reply from Shock Surplus
Thanks for sharing your experience! We’re glad to hear your shocks and struts arrived on time, and even more glad that Nick Cao was able to step in and take care of the issue right away. Providing standout customer service is something we take seriously, so your kind words mean a lot to us. We truly appreciate your support and look forward to helping you again in the future. Thanks for choosing Shock Surplus!
Everything what it said it to be
November 12, 2025
Unprompted review
Reply from Shock Surplus
Thanks for the feedback! We’re glad everything was exactly as described.
My experience with Shock Surplus is spot-on
My experience with Shock Surplus is excellent. Over the Holiday weekend, I ordered my replacement FOX shocks on my 2008 Silverado 2500HD. They carried the exact replacement with the best price plus discounts due to the XMAS sales. My order was processed, and the shipment arrived on time during the holiday weeks. I went to install the front shock on my truck and noticed the bushing eyelet was much wider than the previous that prevent to install to the factory lower control arm bracket. I contacted Shock Surplus Customer Service to let them know my issue. I also contacted FOX Customer Service to inform them the front shocks don't fit. After multiple conversations with FOX CS, they confirmed the bushing for the eyelet was the wrong size for the shock by providing the specifications of the bushing. He mentioned they have experienced factory assemblers have been installing the wrong bushings on many orders. I reached out to Shock Surplus Customer Service and started a return on the front shocks. Customer Service Rep, German Martinez, assisted me with my claim regarding the remarks provided by FOX CS, and was able to get me an RMA and shipping label. I shipped back the front shocks and received the replacement 10 days later, due to FED EX issues. I opened and inspected the front shocks, again the same issue with the eyelet bushings is incorrect sized by the factory. I informed German the issue and another Customer Service Rep, Bryan, replied with the correct part numbers for the sleeve and bushing to fit on my shocks. He offered to send me the sleeves at no cost but did not have the bushings in stock. I went to my local offroad shop to have them order and press the bushings to the shocks. They submitted the order with FOX on the correct part numbers and will install the bushings once the parts arrive. All I can say, I had great experience with Shock Surplus, pricing was great, freight was on time, able to perform the returns without any delay and provide the service when I needed help. I am not blaming them for the mishap with FOX; they gave assistance the best they could.
January 7, 2026
Unprompted review
Reply from Shock Surplus
Thank you very much for taking the time to share such a detailed account of your experience. We truly appreciate the opportunity to work with you and are glad to hear that overall you were satisfied with our pricing, holiday discounts, shipping timeline, and customer support.
We’re sorry for the repeated issue with the FOX front shock bushings and completely understand how frustrating that must have been, especially after going through the return and replacement process. As you mentioned, this was a factory assembly issue on FOX’s end, and we appreciate your understanding that it was outside of our direct control. That said, we’re glad German and Bryan were able to step in, assist with the RMA, provide accurate part information, and help move things forward as smoothly as possible.
We really appreciate your patience throughout the process and your recognition of our team’s efforts to support you along the way. Thank you again for choosing Shock Surplus and for the trust you placed in us. If you ever need anything in the future, we’re always here to help.
Great over all experience
Service from Shock Surplus it’s fantastic firstly. Quick shipping, everything is super well packaged and instructions are straight forward for install. I would recommend watching some videos and read all of the instructions before starting. Upper control arms you will need a large 32mm socket and a Torque wrench up and over 200flbs.
Non the less the product and easy of commutation with SS was fantastic. Even after getting everything and reaching out regarding if I ordered the correct upper control arms for my application they ensured it was. No issues at all.
December 10, 2025
Unprompted review
Reply from Shock Surplus
Thanks for the great review! We’re glad to hear shipping was quick, everything arrived well packaged, and the install instructions were easy to follow. We also appreciate you sharing the install tips, those are super helpful for other customers. It’s great to know our team was able to confirm the correct upper control arms for your setup and give you peace of mind.
Thanks for choosing Shock Surplus and for the recommendation!
Highly recommend
I had decided to replace my suspension and the staff at Shock Surplus was very responsive and helpful in picking out an awesome replacement. At that stage I was on a ship at sea, but Bryan was excellent at answering all my questions and responding to my numerous emails, even though I was in a completely different time zone. I placed my order with them and everything arrived quickly and without any issues. When I returned home from my trip I went with them for the install which went smoothly. I would definitely recommend them to anyone and I look forward to working with them in the future.
January 8, 2026
Unprompted review
Reply from Shock Surplus
Thanks for the great review! We’re glad to hear shipping was quick, everything arrived well packaged, and the install instructions were clear. We also appreciate you sharing the install tips, those are super helpful for other customers. It’s great to know our team was able to confirm the correct upper control arms for your setup and give you peace of mind. Thanks for choosing Shock Surplus and for the recommendation!
Great people
January 9, 2026
Unprompted review
Reply from Shock Surplus
Thank you for the feedback Jesse!
Great product, not excellent
Great product, timely delivery made my truck handle potholes A LOT better.
my only gripe is both top portions of front shocks (where the bolts go) did NOT fit my mounting bracket they were both about an 1/8” to wide…nothing an angle grinder cant fix. however, if i did not have access to such tools, that would have been infuriating
December 1, 2025
Unprompted review
Reply from Shock Surplus
Thanks for sharing your experience! We’re glad to hear the shocks made such a noticeable improvement in how your truck handles rough roads. We do appreciate you calling out the fitment issue on the upper mounts. That kind of feedback is important.
Recommended items with purchase did not include all items needed
Shocks arrived and were everything that I expected. They did have recommended items to purchase with the shocks, including Beilstein dual reservoir mounts which I selected to add this item to my purchase. I did not realize that they would not offer everything that needed for my current purchase. I received one shock mount so I have a second shock that I had to separately purchased. Needless to say I went elsewhere for that purchase because I felt this was very deceiving.
December 22, 2025
Unprompted review
Reply from Shock Surplus
Update: Thank you for following up and for providing the screenshots. I appreciate you taking the time to share your experience.
I want to apologize that you felt deceived, as that was certainly not our intention. The Bilstein reservoir mounts are sold individually, and this is stated on our website within the product description. That said, I understand how the recommended item placement could have led to confusion, and I appreciate you calling that out.
Regarding the review response, the initial issue locating the order was due to a name mismatch between the review and the order details. Once the screenshots were provided, we were able to confirm everything.
Hello Joseph - I am not finding any orders under the name you provided, if you could reach out to our Operations Manager at kristie@shocksurplus.com we would like to get more details about your order. Thank you.
Awesome customer service
The coil springs and rear shocks came and were exactly what I needed. Working with Daisy M on some more parts for the front and has been very helpful to continue this project without trying to upsell while listening to what me the customer wants. Thanks for great service
January 8, 2026
Unprompted review
Reply from Shock Surplus
Thanks for the great feedback! We’re glad to hear the coil springs and rear shocks were exactly what you needed. It’s great to know Daisy has been helpful with the next steps on the front and that she’s been focused on what works best for your project without any upselling. We appreciate your trust and thank you for choosing Shock Surplus!
The Shock Surplus website was the…
The Shock Surplus website was the easiest to use and they responded quickly to any requests for more information. Pricing was competitive and it came down to ease of the website and response time. Will recommend them.
December 22, 2025
Unprompted review
Reply from Shock Surplus
Thanks for the great feedback! We’re glad to hear the website made things easy and that our team was quick to respond when you had questions. We appreciate you highlighting the pricing and overall experience, and thank you for the recommendation. We’re glad you chose Shock Surplus!
Customer service needs to be improved
The customer service representative provides minimal and useless information when trying to make a return, is non-responsive when trying to figure out how long I need to wait before I can return the items
December 22, 2025
Unprompted review
Reply from Shock Surplus
Update:
Thank you for reaching out, and I apologize for the delay in communication regarding your return, the holidays have caused some delays in processing RMA requests and returns with our warehouses.
I wanted to let you know that we have received the RMA. Our agent, German, will be sending it over to you shortly so you can proceed with your return. Once you receive that information, you will be able to move forward with the next steps.
As a gesture of goodwill, we will also be waiving the restocking fee that is normally charged for returns. Again I apologize for the delay in getting your return processed for you. Please reach out if you need anything further.
Hello Randy! Thank you for sharing your feedback. We’re very sorry to hear about your experience with the return process and the frustration caused by the lack of clear communication. Please reach out to our Operations Manager, Kristie, at kristie@shocksurplus.com with your order information so we can look into this further and get everything sorted out for you.
Reply from Shock Surplus
Thanks for the great feedback! We’re glad to hear you had a smooth experience with fast shipping and that everything arrived exactly as described.
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