I bought a pair of slippers for 91 year old mother last Saturday. They were too big, so I returned on Monday to change. Throughout our experience at the Pavers shop within Polhill Garden Cent... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
An excellent pair of "Margate" brogues from Jones the Bootmaker, made in their Indian factory. Great quality, with partial Blake stich (not at the heel) - well made. Excellent customer services fro... See more
Had an issue with a pair of sandals that had a fault. Phoned up customer services and initially spoke to a lady called Cathy, who very kindly sourced me a replacement pair. Gave me info on what t... See more
Ordered a pair of size 10 men's boots. Received them only to discover that one was a size 9, the other a size 10. Returned them. Over two weeks later had to chase refund. Was paid the day after my cha... See more
Prompt service
I ordered 3 styles of boots to choose from, only 2 pairs arrived. When I enquired I had a prompt response to say the 3rd pair would not available for a couple of weeks (pre-order).
I cancelled the order and was refunded the same day. Excellent service thank you.
November 8, 2022
Unprompted review
Excellent customer service at McArthurGlen store
I was returning a pair of shoes as one had started leaking after only 7 months. The staff were very helpful and I was able to find a very nice pair which were the same price as my previous ones. No fuss, no hassle and very professional.
October 31, 2022
Unprompted review
Prompt reply
Unfortunately the lovely boots I ordered were a pre order and were going to be delayed for several weeks. Due to needing boots asap I was given a full refund within minutes of requesting. Very happy with prompt reply and will look to re-ordering these boots at a later date.
October 30, 2022
Unprompted review
Jones boot makers boot order
Original order went missing in post never arrived … company replied and responded immediately and new boots arrived the next day
October 29, 2022
Unprompted review
I went to the new store today in the exultant …
I went to the new store today in the woodthorp garden center in Lincolnshire and was helped by Linda a new staff member she was brilliant and helped me find a pair of work boots so just wanted to say thanks
September 28, 2022
Unprompted review
Order arrived on time
Order arrived on time and slippers were a perfect fit and comfortable
September 9, 2022
Pavers customer service spot on.
The customer service at pavers is exceptional. I emailed in the morning to ask how to be removed from their postal mailing list. I was replied to pretty much straight away with every email I sent and have been removed from the mailing list within the day.
September 13, 2022
Unprompted review
Brilliant service from start to finish
Brilliant service from start to finish. Placed order nps then waited the suggested time and actually got delivery one day earlier than expected
August 25, 2022
Quality shoes at a bargain price…
Saw exactly what I wa looking for at amazing price Ordered, paid and they were delivered to my door in no time. Good service.
August 15, 2022
Delivery failed to arrive and customer…
Delivery failed to arrive and customer services were extremely unhelpful
August 30, 2022
Reply from Shoe-Shop.com
Hi,
Thank you for taking the time to write a review.
We would like to apologise for the standard of service you received and any inconvenience caused. This is not the standard of service we would expect and will use this to improve our service going forward.
We sincerely apologise for any inconvenience or disappointment caused and look forward to regaining your faith in Pavers.
Kind Regards
Neil
Good value for money
Easy to order, delivered on time.
Good fit too.
Good value for money.
August 28, 2022
Great experience
Great experience, no hassle great price and speedy delivery, perfect.
August 27, 2022
Lovely quality shoes,good communication
August 22, 2022
Very good quality sandals will last
August 22, 2022
The goods I ordered were delivered on…
The goods I ordered were delivered on time and I am delighted with the quality, excellent service.
August 22, 2022
Your shoe- shop.com is very good and…
Your shoe- shop.com is very good and easy to deal with. Thanks a lot
August 20, 2022
Good service
August 17, 2022
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.