I just received the most beautiful pair of Brown bow ankle strap sandals, they are stunning on, can't wait to wear them for a wedding this May. Delivery was quick, I will definitely be purchasing fro... See more
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Great styles available with great sale offers and excellent customer service. I had placed an order with the incorrect size and when I called for help to change it, Chloe assured me that it would be... See more
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Having seen advert for this company on social media I decided to have look at their website. Easy to use, clearly priced, ordered 2 sale items, delivery was excellent as was the shoes I received. Will... See more
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Sneakers as shown on pictures, good sizes reasonably priced 3 pairs of shoes from shoelace boots & two pair sneakers fast delivery. Happy with purchase !
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Company details
Written by the company
Shoelace is a women’s footwear boutique operating both in a physical store in Athlone, Ireland and online at shoelace.ie. We specialise in fashionable women’s shoes and accessories selected to match current trends and everyday lifestyle needs. Our range is curated for women who want to look stylish while still valuing comfort and reasonable pricing. Our collection includes: heels and occasion shoes sandals and summer footwear sneakers and everyday shoes boots and seasonal footwear handbags and accessories We personally select our products — we are not a marketplace or dropshipping wholesaler. Each collection is chosen with attention to build quality, comfort and fit suitable for European sizing. Physical Store — Athlone Our Athlone boutique allows customers to try on styles, receive sizing assistance and get direct help from staff. Customers can see the materials, shape and fit before purchasing. Online Store — shoelace.ie Our online shop delivers across Ireland. We provide: fast dispatch from an Ireland-based stock straightforward returns and exchanges real product photography customer support for sizing and fit advice Our goal is to offer fashionable footwear at accessible prices while maintaining honest service and clear purchasing policies — both online and in-store.
Contact info
Unit 21, Athlone Town Centre, N37 CX60, Athlone, Ireland
- +353 90 647 0567
- office@shoelace.ie
- shoelace.ie
4.7
Excellent
266 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from Shoelace Athlone
Thanks so much Marie 😀
Reply from Shoelace Athlone
That is great to hear !!💕🖤
Very happy with my fashion trainers
Very happy with my fashion trainers. Free delivery and they arrived quickly.
April 27, 2023
Reply from Shoelace Athlone
Perfect , thanks for the review :)
Top class shoes and service
March 27, 2023
Reply from Shoelace Athlone
Thank you john , we are glad you are pleased with your purchase :)
Foot wear is beautiful and very…
Foot wear is beautiful and very affordable and very good service
March 29, 2023
Reply from Shoelace Athlone
We are so glad you are happy :)
Reply from Shoelace Athlone
Thanks so much :)
Perfect shoes and a very prompt delivery
March 28, 2023
Reply from Shoelace Athlone
Thank you for your review 🖤
It’s not the first time I’ve ordered…
It’s not the first time I’ve ordered from Shoelace . It has always been so easy to order fantastic selection and the delivery super quick . Keep up the good work shoe lace.
March 26, 2023
Reply from Shoelace Athlone
Thank you so much for your super review Phyllis ❤❤
Quick online service
I bought biker boots from Shoelace online.The website was easy to navigate and purchasing was also easy. It gave the option to click and collect which is handy if you live close by. My shoes were delivered very quickly. When the boots arrived, they were exactly as described. I would order again from Shoelace
March 22, 2023
Reply from Shoelace Athlone
Thank you Sarah , that's amazing , we are glad your happy with the service.
Beautiful shoes that’s fit like a glove…
Beautiful shoes that’s fit like a glove delivery 🚚 so fast easy online shopping would definitely 💯 shop here again . 😆
March 24, 2023
Reply from Shoelace Athlone
Thanks so much :)
Looks just like the pictures
Looks just like the pictures, perfect fit and good quality
March 24, 2023
Reply from Shoelace Athlone
We are glad you are happy with your purchase :)
How quick my refund was processed as my…
How quick my refund was processed as my order didn't suit and I had to return unfortunately .
March 23, 2023
Reply from Shoelace Athlone
Hi Nuala, We are glad your refund was processed promptly for you :)
To the management of Shoelace
To the management of Shoelace, Athlone,
Hi, I recently received an order 56048, Nude pointed toe heeled midi boots, size 39, ordered on 17/3/23, received on 24/3/23, on arrival the left boot has a scratch mark on the top outer side and the box is dented and damaged. I contacted the shop on the 26/3/23 as I opened the package on that day and spoke to Renick, whom was extremely abrupt and rude when I started to explain what the issue was, he started saying just return the package and that to place the sticker in the box, I asked him would I get the cost of postage refunded as it states on the returns policy that this is refunded if the product is damaged, he just repeated the same thing over again, I asked him his name and if he was the manager and he said he wasn’t the manager and then when I asked him the name of the manager he stated that he was the manager, I informed him that he just told me he wasn’t the manager, to my dismay and disgust, he hung up the phone.
Before returning this item, I have taken pictures of the boots and the box as it was damaged on arrival.
I find this type of behaviour very rude and extremely consumer unfriendly, I also find that the customer service follow up is not very compelling to instil confidence in purchasing online from shoelace.
Yours Josephine
March 26, 2023
Unprompted review
Reply from Shoelace Athlone
Hello, thank you for your message and feedback.
I would just like to confirm that you did indeed call to inform us that there are marks on the shoes you recieved ,and that you are looking for a refund for the package and shipping.
I would like to clarify that i then informed you that you will need to fill out the return form, and write on it that you are looking for a refund for product and shipping because product faults.
At this point you were looking for assurance that you will get immediately refunded, to which i said unfortunately I could not say until the shoes are arrived back in the store.The reason this cant be confirmed over the phone is because we have to pass it to the person who sent your package , as she was the one who seen and prepard it and she would need to then contact you to sort out details .Im sure you can understamd that we cant just give a refund , without seeing or recieving the shoes first , which would be the case with most stores .When you tried to give me your details on the phone i told you there is no need simply because all of your details will be on the return form, clear for us to see and convenient for looking up your details on the system .These questions and replies were repeated once again , before i then informed you that i am with the clients and i would have to go . I will be the first to hold my hands up and say that I perhaps did not handle our conversation as best as i could have , and for that I apologise . I had a very busy shop with customers waiting , and I had given you all the relevant information , but I do acknowledge how I came across abrupt at that point . I will be able to call you tomorrow and organise collection of the package from you by courier , and we can then start the next step as soon as we recieve the package . Hope this has helped , we like to think we always try our best ro provide the customers with confidence in our services 🙏
Remi Shoelace Team
Quick delivery and shoes true to size
February 25, 2023
Easy and quick to order online delivery…
Easy and quick to order online delivery in a few days and I was very happy with my purchase
February 24, 2023
It's was so easy to use the site and…
It's was so easy to use the site and the service is phenomenal
February 24, 2023
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