Swiitch Reviews 4,519

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 840 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. Many people highlight the outstanding customer service, appreciating the personalized and understanding approach. The service provided is frequently described as excellent, with consumers noting the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the smooth user experience, often mentioning that communication was clear, prompt, and kept them well-informed throughout the process.

What people talk about most

Staff

Reviewers consistently mention positive feedback about staff, highlighting their helpfulness, efficiency, and... See more

Service

Customers had positive experiences with service. Many reviewers praised the professionalism, efficiency, and... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently praise the... See more

Response time

Users describe positive interactions with response times. Customers consistently praise the quick and... See more

User experience

Consumers find the user experience to be positive, with many describing it as straightforward, smooth, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Big thanks to Swiitch for making our house purchase glitch free in record time ! We were under pressure to move quickly and Alex White, our dedicated contact offered us regular updates and a hassle... See more

Company replied

Rated 5 out of 5 stars

I have just exchanged and my point of contact at Swiitch was Joy and Daniel. I wanted to say from the first to last email Joy and Daniel have been super helpful, patient and consistently replie... See more

Company replied

Rated 5 out of 5 stars

SWIITCH were recommended to me by the estate agents, LHB. ... and working together they made the process of selling my property an amazing experience. My handler, Meg Axisa, was so helpful over the... See more

Company replied

Rated 5 out of 5 stars

Overall, a good experience. We recently bought our first house, and Switch assisted us with the conveyancing. The whole process was very smooth and straightforward. Anjina Joseph, our point of contact... See more

Company replied


Company details

  1. Law Firm
  2. Conveyancer
  3. Lawyer
  4. Real Estate Attorney

About Swiitch

Written by the company

Swiitch is the new name for Shoosmiths’ conveyancing services.

About us

We recognise that every client is unique, and every conveyancing transaction is different. Whether you are taking your first steps on the property ladder, buying your dream home, upsizing, downsizing, selling or re-mortgaging, we are here to make the legal side of the conveyancing process as quick, efficient and as hassle-free as possible.

Award winning

We won National Conveyancing Firm of the Year and Residential Property Team of the Year at the British Conveyancing Awards 2023.

Client service

We strive to provide exceptional client service by being:

• Easy to communicate with: direct dial phone numbers give you straightforward access to us and we offer advice in plain English, taking time to explain the conveyancing process to you

• Approachable: we are open seven days a week and weekday evenings for your convenience

• Personal: you will have a dedicated Conveyancer and assistant, who will be your first point of contact

• Transparent: we offer fixed fees wherever possible, only requiring payment on successful completion of a transaction

• Secure: we provide secure, online access to view progress in your transaction, and you can transfer documents and information quickly, easily and safely.

Free quote

Use the free conveyancing calculator on our website to find out how much your move is likely to cost.

Contact us

Call or email us to discuss your next move

Contact info

4.9

Excellent

TrustScore 5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

We recommend Sam Maloney

Sam Maloney from SWIITCH has been extremely helpful throughout our long process. We never had any problems getting hold of Sam and she was always very professional and helpful. We definitely recommend her to others.

April 10, 2026
Unprompted review
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Reply from Swiitch

Thank you for your kind comments. We’re glad Sam was able to support you consistently throughout the process, and that her availability and professionalism made a difference.

Rated 5 out of 5 stars

Great service

Naj, was great to deal with and everything was completed efficiently and quickly. Very happy to recommend

April 10, 2026
Unprompted review
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Reply from Swiitch

Thank you for your feedback. It’s great to hear that Naj progressed matters efficiently and that you were happy with the overall service. We appreciate your recommendation.

Rated 5 out of 5 stars

Definitely Recommend

Swiitch were brilliant in handling both the sale of my property and my onward purchase, I dealt mainly with Jack Moyse who was informative and very helpful throughout the process with any queries I had along the way, I would recommend Swiitch and will be using them again for any future property transactions.

March 30, 2026
Unprompted review
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Reply from Swiitch

Thank you for your review. We’re pleased to hear Jack supported you clearly and effectively throughout. We appreciate your recommendation and would be glad to assist you again should you need us in the future.

Rated 5 out of 5 stars

Good experince

Overall, a good experience. We recently bought our first house, and Switch assisted us with the conveyancing. The whole process was very smooth and straightforward. Anjina Joseph, our point of contact, was always available and she responded promptly to any questions or requests we raised, whether by email or phone.

April 7, 2026
Unprompted review
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Reply from Swiitch

Thank you for sharing your experience and congratulations on your first home. We’re pleased the process felt smooth and straightforward, and that Anjina was readily available to support you and answer any questions along the way. We wish you all the best in your new property.

Rated 5 out of 5 stars

Dear Lauren,

Dear Lauren,

I just wanted to say a big thank you for all your help throughout the process. You made everything so smooth and clear, and I really appreciate your support. I’ll definitely recommend you and Swiitch to others.

Thanks again, and all the best!

April 9, 2026
Unprompted review
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Reply from Swiitch

Thank you for your kind message. We’re pleased to hear Lauren made the process clear and straightforward and that you felt well supported throughout. Your recommendation is very much appreciated.

Rated 5 out of 5 stars

Sale of property

Lauren Elliott was allocated as our paralegal for the sale of our property. She was effective in progressing the transaction and seeking & hastening updates from the buyers solicitors. Although a simple transaction, the lack of response from the buyers solicitors was a significant challenge which required escalation to the Senior Conveyancer.

March 31, 2026
Unprompted review
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Reply from Swiitch

Thank you for taking the time to leave this detailed feedback. We’re glad Lauren was proactive in progressing the transaction and chasing updates, particularly where responses were delayed. It’s good to know that appropriate escalation helped move things forward, and we appreciate your comments on how the matter was handled.

Rated 5 out of 5 stars

Owen has been so professional

Owen has been so professional, polite and discreet during my conversations with him. He always takes time to explain certain procedures about the mortgage.
I am very happy with his excellent customer service, knowledge and professionalism.
Kind regards,
Rob Parsons.

April 2, 2026
Unprompted review
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Reply from Swiitch

Thank you for your thoughtful feedback. We’re pleased to hear that Owen took the time to explain the mortgage process clearly and that his professional approach made you feel comfortable throughout.

Rated 5 out of 5 stars

Very good service

Very good service from Owen Fitchett- prompt, efficient and professional.

April 7, 2026
Unprompted review
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Reply from Swiitch

Thank you for your review. We’re pleased to hear Owen provided prompt and professional service and that you were happy with how efficiently everything was handled.

Rated 5 out of 5 stars

Switch

Switch, and in particular my point of contact Lucy Davighi, did a great job for me in managing two sales at the same time
She showed great patience, application and empathy in guiding these to successful conclusions

March 31, 2026
Unprompted review
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Reply from Swiitch

Thank you for your feedback. It’s great to hear Lucy's patience and support throughout help bring both sales to a successful conclusion.

Rated 5 out of 5 stars

Great communication

I was recommended by connells to use swiitch and I can not recommend Abbie Lee enough! She kept me informed throughout the whole process with great email communication and answered any queries I had regarding the sale of my property.

April 8, 2026
Unprompted review
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Reply from Swiitch

Thank you for your review. We’re pleased Abbie kept you well informed throughout the sale and responded clearly to your queries.

Rated 5 out of 5 stars

Excellent service from Rhia and Karis

Rhia De Branco and Karis Turney have been brilliant all the way through the complex sale of my property. They have been highly communicative, reliable, responsive and helpful, guiding me when I needed additional support and calling me to talk through issues and reassure me. My sale would not have completed without Rhia and Karis going above and beyond to skillfully solve a complex legal issue that arose. I am so glad Swiitch managed the sale of my property and would absolutely recommend them to a friend. I felt like I was in very safe hands and really appreciated quick response times in particular. I am very grateful I have been looked after by Rhia and Karis for my sale, thank you both.

April 7, 2026
Unprompted review
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Reply from Swiitch

Thank you for sharing such detailed feedback. We’re very pleased to hear that Rhia and Karis were able to guide you through a complex sale and provide clear communication and reassurance when challenges arose. It’s great to know their persistence and problem‑solving helped achieve completion, and we truly appreciate your recommendation.

Rated 5 out of 5 stars

Jack Moyse has been fabulous and helped…

Jack Moyse has been fabulous and helped us to achieve a quick turnaround.
Thanks Jack

April 8, 2026
Unprompted review
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Reply from Swiitch

Thank you for your feedback. We’re pleased Jack was able to progress matters quickly and help achieve a swift turnaround. We’ll be sure to pass on your thanks to him.

Rated 5 out of 5 stars

Gemma has been brilliant

Gemma has been brilliant, kept us informed throughout and dealt with the case promptly. It has been the easiest house sale we’ve ever had, thank you!

April 8, 2026
Unprompted review
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Reply from Swiitch

Thank you for your review. We’re pleased to hear Gemma kept you well informed and handled the sale promptly. It’s great to know the process felt straightforward and stress‑free from your perspective.

Rated 5 out of 5 stars

Excellent!

Nicole edwards was brilliant! Really good communication, was always kept in the loop with what was going on, really happy with the service I was given and would definitely recommend swiitch , easy 5 star rating!!

April 8, 2026
Unprompted review
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Reply from Swiitch

Thank you for your comments. We’re pleased Nicole maintained clear communication throughout and kept you fully informed at each stage. Your recommendation is greatly appreciated, and we’re glad you were happy with the service provided.

Rated 5 out of 5 stars

Great Service

Nicole was helpful throughout the process. Always replied to emails quickly and kept us updated with both our sale and purchase. Would definitely recommend.

April 8, 2026
Unprompted review
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Reply from Swiitch

Thank you for your review. We’re pleased to hear that Nicole kept you well informed throughout both your sale and purchase and responded promptly whenever you needed her. We appreciate your recommendation and are glad the process was handled smoothly for you.

Rated 5 out of 5 stars

Amazing service from Nicole

Thank you so much to Nicole Edwards who made the whole buying & selling process as seamless as can be. Very polite and great communication throughout and didn’t once have to chase for any sort of update. Will be recommending to friends and family!

April 8, 2026
Unprompted review
Swiitch logo

Reply from Swiitch

Thank you for taking the time to share your experience. It’s great to hear that Nicole kept everything moving efficiently and communicated clearly throughout your transaction. We appreciate your recommendation and are pleased she was able to make the process straightforward for you.

Rated 5 out of 5 stars

Stress free first time buyerb

I would like to say a massive thank you to Joy and Daniel for their quick and professional services and making the process as stress free as possible! They’ve always kept me upto date and been very quick with responses thank you both soo much! :)

April 8, 2026
Unprompted review
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Reply from Swiitch

Thank you for your feedback. We’re glad to hear that Joy and Daniel supported you with clear communication and prompt responses, helping to keep the process as stress free as possible.

Rated 5 out of 5 stars

Amazing service - Liam Cook

We had to move solicitors mid way through the process because the experience and work they produced was terrible, putting the transaction at jeopardy. We were recommended Swiitch by the estate agent, as they worked with Liam Cook on other transactions and the experience was night and day. Liam was incredibly attentive, responding to emails and even answering the phone to answer questions quickly. Liam also had to work to a shorter deadline because of the previous issues and still delivered to the highest standard - I cannot recommend him highly enough!

March 1, 2026
Unprompted review
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Reply from Swiitch

Thank you for sharing your experience. We’re pleased that Liam was able to step in, manage the transaction efficiently and work to a tight deadline following earlier difficulties. It’s good to hear his responsiveness and attention helped restore your confidence.

Rated 5 out of 5 stars

Great service

Abi was brilliant throughout the whole process. She was patient polite productive, would highly recommend.

April 7, 2026
Unprompted review
Swiitch logo

Reply from Swiitch

Thank you for your review. We’re pleased to hear that Abi supported you throughout the process.

Rated 5 out of 5 stars

Ryan Blake was absolutely fantastic,

Ryan Blake was absolutely fantastic,
He answered any questions or queries I had promptly ,
And whenever I rang for an update he gave me clear ,in-depth answers ,
Thank you Ryan for everything you have done to get my sale completed .

April 2, 2026
Unprompted review
Swiitch logo

Reply from Swiitch

Thank you for your feedback. It’s great to hear that Ryan provided clear, detailed updates and took the time to answer your questions throughout your sale.

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