Swiitch Reviews 4,519

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 840 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. Many people highlight the outstanding customer service, appreciating the personalized and understanding approach. The service provided is frequently described as excellent, with consumers noting the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the smooth user experience, often mentioning that communication was clear, prompt, and kept them well-informed throughout the process.

What people talk about most

Staff

Reviewers consistently mention positive feedback about staff, highlighting their helpfulness, efficiency, and... See more

Service

Customers had positive experiences with service. Many reviewers praised the professionalism, efficiency, and... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently praise the... See more

Response time

Users describe positive interactions with response times. Customers consistently praise the quick and... See more

User experience

Consumers find the user experience to be positive, with many describing it as straightforward, smooth, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Big thanks to Swiitch for making our house purchase glitch free in record time ! We were under pressure to move quickly and Alex White, our dedicated contact offered us regular updates and a hassle... See more

Company replied

Rated 5 out of 5 stars

I have just exchanged and my point of contact at Swiitch was Joy and Daniel. I wanted to say from the first to last email Joy and Daniel have been super helpful, patient and consistently replie... See more

Company replied

Rated 5 out of 5 stars

SWIITCH were recommended to me by the estate agents, LHB. ... and working together they made the process of selling my property an amazing experience. My handler, Meg Axisa, was so helpful over the... See more

Company replied

Rated 5 out of 5 stars

Overall, a good experience. We recently bought our first house, and Switch assisted us with the conveyancing. The whole process was very smooth and straightforward. Anjina Joseph, our point of contact... See more

Company replied


Company details

  1. Law Firm
  2. Conveyancer
  3. Lawyer
  4. Real Estate Attorney

About Swiitch

Written by the company

Swiitch is the new name for Shoosmiths’ conveyancing services.

About us

We recognise that every client is unique, and every conveyancing transaction is different. Whether you are taking your first steps on the property ladder, buying your dream home, upsizing, downsizing, selling or re-mortgaging, we are here to make the legal side of the conveyancing process as quick, efficient and as hassle-free as possible.

Award winning

We won National Conveyancing Firm of the Year and Residential Property Team of the Year at the British Conveyancing Awards 2023.

Client service

We strive to provide exceptional client service by being:

• Easy to communicate with: direct dial phone numbers give you straightforward access to us and we offer advice in plain English, taking time to explain the conveyancing process to you

• Approachable: we are open seven days a week and weekday evenings for your convenience

• Personal: you will have a dedicated Conveyancer and assistant, who will be your first point of contact

• Transparent: we offer fixed fees wherever possible, only requiring payment on successful completion of a transaction

• Secure: we provide secure, online access to view progress in your transaction, and you can transfer documents and information quickly, easily and safely.

Free quote

Use the free conveyancing calculator on our website to find out how much your move is likely to cost.

Contact us

Call or email us to discuss your next move

Contact info

4.9

Excellent

TrustScore 5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We recently used Swiitch for our house

We recently used Swiitch for our house purchase, and everything went according to plan. Excellent service was provided by Meg Axisa, who kept us informed and helped things move along smoothly.

March 27, 2026
Unprompted review
Swiitch logo

Reply from Swiitch

Thank you for your comments. We’re pleased to hear that Meg kept you informed and helped your purchase progress as planned. It’s good to know the service met your expectations.

Rated 5 out of 5 stars

Very happy with Ryan Blake & Rachel…

Very happy with Ryan Blake & Rachel Stubbs who helped with the sale & purchase of our property. They were both always helpful & available to take calls. Always called back if we left a message. Our purchase turned out to be stressful and memorable! Both Ryan & Rachel done their best to reassure us and kept us in informed. Happy to recommend Swiitch.

February 27, 2026
Unprompted review
Swiitch logo

Reply from Swiitch

Thank you for your review. We’re pleased that Ryan Blake and Rachel Stubbs remained available and supportive during what became a challenging purchase.

Rated 5 out of 5 stars

Great service

Sold my mums house with Vasiliki as our paralegal. Vasiliki had exceptional communication throughout the entire transaction. Was genuinely a relief to have someone who cares throughout the process.

March 13, 2026
Unprompted review
Swiitch logo

Reply from Swiitch

Thank you for sharing your experience. We’re pleased that Vasiliki’s communication provided reassurance throughout the transaction and made a difficult process easier to manage. Your feedback is appreciated.

Rated 5 out of 5 stars

Couldn’t Have Asked for a Better Solicitor

We had such a great experience with Anjina Joseph as our solicitor. As first-time buyers, the whole process felt quite overwhelming at times, but she made everything so much easier for us. She communicated clearly at every step, always keeping us informed and reassured.

Anjina was not only professional but also incredibly friendly and approachable, which made a big difference. Nothing ever felt like too much trouble for her, and she was always happy to answer our questions.

Overall, the experience was smooth and seamless from start to finish. We’re so grateful for her support and would highly recommend her to anyone, especially first-time buyers.

Thank you Anjina!

March 27, 2026
Unprompted review
Swiitch logo

Reply from Swiitch

Thank you for taking the time to share such detailed feedback. We’re really pleased to hear that Anjina was able to support you so effectively through your first purchase and make the process feel more manageable. Clear communication and approachability are extremely important, particularly for first-time buyers, and it’s great to know this came through consistently.

Rated 5 out of 5 stars

Great Communication

We worked with Shauna Hanlon and quite satisfied. Fast and clear communication with professional service.

March 24, 2026
Unprompted review
Swiitch logo

Reply from Swiitch

Thank you for your review. We’re pleased to hear that Shauna’s communication was clear and efficient and that you were satisfied with the service provided.

Rated 5 out of 5 stars

Swiitch were superb in managing both…

Swiitch were superb in managing both the sale and purchase of our properties. Yas In particular was thorough, attentive, and made the whole process smooth and simple. Now we are settled in our dream home, and hopefully won’t need to move again anytime soon, but if we did, Swiitch will be our first port of call.

November 28, 2025
Unprompted review
Swiitch logo

Reply from Swiitch

Thank you for sharing your experience. Managing a sale and purchase at the same time can be complex, so it’s great to hear that Yas’s thorough and attentive approach helped keep everything running smoothly. We’re delighted to know you’re now settled in your new home.

Rated 5 out of 5 stars

Smooth Operators

The purchase of our new house has been very smooth from start to finish. Alex White did a great job keeping us informed and Stuart Angus is excellent too.

The firm is great value for money and I would not hesitate to recommend Swiitch from Shoosmiths for any conveyancing transaction.

March 25, 2026
Unprompted review
Swiitch logo

Reply from Swiitch

Thank you for your review. We’re pleased to hear that Alex and Stuart kept you well informed and that your purchase progressed smoothly from start to finish. It’s also great to know you felt the service offered good value for money.

Rated 5 out of 5 stars

Sam has been absolutely fantastic from…

Sam has been absolutely fantastic from start to finish. Reliable and professional.
Thank you. Nicholas.

March 23, 2026
Unprompted review
Swiitch logo

Reply from Swiitch

Thank you for your review. We’re pleased to hear that Sam provided reliable and professional support throughout your transaction.

Rated 5 out of 5 stars

Property purchase with unexpected barriers

I would like to express my sincere appreciation for the outstanding service provided by my solicitor and their team throughout my case. Despite encountering several significant barriers along the way, their professionalism, diligence, and commitment never wavered.

In particular, I would like to acknowledge the invaluable contribution of paralegal Isha Mistry. Her attention to detail, responsiveness, and organisational skills were exceptional. She ensured that all aspects of the case progressed smoothly, even when faced with unexpected challenges. Her clear communication and proactive approach provided reassurance during what was, at times, a complex and demanding process.

The team demonstrated a high level of expertise and resilience, consistently offering well-considered advice and practical solutions. They maintained transparency throughout and ensured I was kept fully informed at every stage.

Overall, their dedication and ability to navigate difficulties with efficiency and professionalism made a significant difference to my experience. I would not hesitate to recommend their services to others seeking reliable and high-quality legal representation.

March 19, 2026
Unprompted review
Swiitch logo

Reply from Swiitch

Thank you for such a detailed and thoughtful review. We’re very pleased to hear that the team remained professional, diligent, and proactive despite the challenges involved in your case. Your specific recognition of Isha’s attention to detail, organisation, and communication is greatly appreciated, and we’ll ensure this feedback is shared with her and the wider team. It’s reassuring to know that you felt well informed and supported throughout the process.

Rated 5 out of 5 stars

Happy first time buyer

I recently used Swiitch for my first house purchase, and the service was faultless from start to finish.
A special mention must go to Rory McDermott, who was incredibly professional and efficient. As a first-time buyer, I had plenty of questions, but Rory’s clear communication and expert guidance made the entire process feel straightforward and manageable. I would recommend Swiitch, and Rory, to anyone looking for a reliable conveyancing Solicitor.

March 13, 2026
Unprompted review
Swiitch logo

Reply from Swiitch

Thank you for your review. We’re delighted to hear that Rory was able to guide you clearly and efficiently through your first purchase and make the process feel straightforward.

Rated 5 out of 5 stars

Great and easy process

Great and easy process.
Buying/ selling houses is always stressful yet Nicole Brown was calm and professional throughout the process.

March 19, 2026
Unprompted review
Swiitch logo

Reply from Swiitch

Thank you for your feedback. We’re pleased to hear that Nicole’s calm and professional approach helped reduce the stress often associated with buying and selling property.

Rated 5 out of 5 stars

Excellent service

From initial contact through to final exchange of the contracts Paralegal Owen Fitchett of Swiitch has been excellent, he has helped us step by step to ensure the paperwork was correctly filled out and documents were sent swiftly to our buyers solicitors, which in turn led to a very quick sale.
We can highly recommend Owen Fitchett for his professional approach, and put us at ease throughout the process.

March 20, 2026
Unprompted review
Swiitch logo

Reply from Swiitch

Thank you for taking the time to leave a review. We’re glad to hear that Owen supported you effectively throughout the process and helped ensure everything progressed quickly and smoothly. It’s great to know his clear guidance and professional approach put you at ease.

Rated 5 out of 5 stars

Recently I bought a house and my…

Recently I bought a house and my solicitor was a Swiitch I think they’re really good and communication is very good and easy way. Specially Molly, she was really helpful.

February 19, 2026
Unprompted review
Swiitch logo

Reply from Swiitch

Thank you for your review. We’re pleased to hear that communication was clear and that Molly was particularly helpful throughout your purchase.

Rated 5 out of 5 stars

Efficient and reliable support

We had a very positive experience working with Simran Kelai from paralegal team Swiitch during the property purchase. She was consistently accurate, communicated clearly, and ensured that all information was exchanged promptly. I particularly appreciated her proactive approach in chasing updates and following up
On every detail, which helped to keep the process moving smoothly. Her professionalism and efficiency made what can often be a stressful experience much more manageable.

March 20, 2026
Unprompted review
Swiitch logo

Reply from Swiitch

Thank you for your feedback. We’re pleased to hear that Simran’s accuracy, proactive follow‑ups, and clear communication helped keep your purchase moving smoothly.

Rated 5 out of 5 stars

Beth

Beth , our contact, was extremely helpful. She was available to help with our enquires when we phoned the Company. She made the sale easy to understand and explained anything we were unsure about.

February 11, 2026
Unprompted review
Swiitch logo

Reply from Swiitch

Thank you for your review. We’re glad to hear that Beth was readily available to assist with your enquiries and took the time to explain everything clearly.

Rated 5 out of 5 stars

I recently completed a property…

I recently completed a property purchase with the support of this firm, and overall I am very pleased with the service provided by Beth Rebhan and Megan Kelly

Communication was clear and consistent throughout the process, and I was kept informed at each key stage. Any queries I had were responded to promptly, which helped reduce the stress that often comes with buying a property.

The team handled the transaction efficiently, ensuring everything progressed smoothly through to exchange and completion. I particularly appreciated their professionalism and attention to detail.

Overall, I had a positive experience and would be happy to recommend their services to others going through the conveyancing process.

February 27, 2026
Unprompted review
Swiitch logo

Reply from Swiitch

Thank you for sharing your experience. We’re pleased to hear that Beth and Megan maintained clear communication and handled your purchase efficiently through to completion. It’s great to know their professionalism and attention to detail helped reduce the stress of the process.

Rated 5 out of 5 stars

We had a very good solicitor called…

We had a very good solicitor called Beth Wheeler at switch,she kept us informed all the way through our sale and purchase,would defiently use her again if we need to

March 19, 2026
Unprompted review
Swiitch logo

Reply from Swiitch

Thank you for your review. We’re glad to hear that Beth kept you informed throughout both your sale and purchase and that you would be happy to use her services again.

Rated 5 out of 5 stars

Really helpful and great communication…

Really helpful and great communication through out the process

March 1, 2026
Unprompted review
Swiitch logo

Reply from Swiitch

Thank you for your feedback. We’re pleased to hear that you found the team helpful and that communication was strong throughout your matter.

Rated 5 out of 5 stars

Dealing with older generation

As being a older person Beth Wheeler from Swiith Shoos it’s Northampton was brilliant she answered any questions I ask, plus Beth keep me informed me of every think that was going on
And sorted out any problems I’m really thankful of her plus any of her team
Thanks: Beth

March 13, 2026
Unprompted review
Swiitch logo

Reply from Swiitch

Thank you for taking the time to leave this feedback. We’re pleased to hear that Beth was able to answer your questions clearly, keep you informed throughout, and resolve any issues along the way.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look