the kurzgesagt shop (EU) Reviews 

250
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 103 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wonderful product range and the superb quality of items like calendars, clothing, posters, and books. People also mention that purchases arrive well packaged, look stunning, and offer a meaningful way to support the creative team. Some reviewers were not happy with shipping times, noting significant and frustrating delays in receiving their holiday orders. Consumers also mentioned waiting many weeks past expected dates without receiving prompt or clear communication regarding delivery status. Buyers expressed disappointment when packages failed to arrive on time for special occasions despite ordering well in advance.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the high quality, creative designs,... See more

Quality

Consumers express immense satisfaction with product quality, noting that items like pins, books, and clothing... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, balancing praise and frustration.... See more

Order

Reviewers highlight mixed experiences with their order processes. Many consumers report swift deliveries,... See more

Staff

Reviewers express high satisfaction and appreciation regarding the staff and support team. Consumers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I absolutely love the Kurzgesagt shop. The product range is awesome - and the products I've purchased (calendar, desk day week view, t-shirt and jumper) have all been supremely high quality. The art... See more

Company replied

Rated 5 out of 5 stars

I have bought several items - pins, cups, shirts, hoodies, plushies, posters, journals, notebooks, calendars - over the last two years and have never regretted it. Everything is of high qualitity and... See more

Company replied

Rated 5 out of 5 stars

Some time after my purchase of the Kurzgesagt Traveller's Pass Keychain, I happened to be abducted by a passing alien ship. Terror gripped me as I saw a strange lumbering creature inspect each of the... See more

Company replied

Rated 5 out of 5 stars

Communication is nice - so nice! - clear and swift. The purchases arrive according to the estimated time when you order them. And every gift I ordered so far is a huge succes. We adore the beautiful c... See more

Company replied


Company details

Written by the company

We are a Germany based animation studio, production house and design studio. We produce elaborate science videos for our YouTube channel and create high-quality paper products for this shop. We put countless hours into the creation of our products. They are all designed with love and produced with great care. They are more than merch and nothing short of a passion project for us. Everything we do is meant to spark your curiosity for science, nature, human beings and life itself.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

250 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 93% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(250)

115 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quality

Quality, unquieness, fast delivery and qenuine and honest experience

August 7, 2026
Unprompted review
the kurzgesagt shop (EU) logo

Reply from the kurzgesagt shop (EU)

Hi,

Thank you so much for your kind words! We’re glad to hear that you enjoy the quality, uniqueness and the fast delivery. This truly means a lot to us that you had a great experience!

Once again, thank you very much for your support.

Regards,

Rated 5 out of 5 stars

A Kurzgesagt shop experience

I really love the product quality and work that gets put into these products, I got some pins and a figurine (so far) and they are great for desk decor! The shipping was good, the shop wasn't hard to navigate, and overall, it was a very nice experience.

Thank you so much Kurzgesagt team!

May 8, 2026
Unprompted review
the kurzgesagt shop (EU) logo

Reply from the kurzgesagt shop (EU)

Hello,

Thanks so much for your kind words and support. We're happy to hear that you enjoy the pins and Figurine and that you are also satisfied with the shipping.

This truly means a lot to our team. Once again, thank you for taking the time to share your experience, and we hope you continue to enjoy our products in the future.

Best Regards

Rated 5 out of 5 stars

Heartwarming customer experience

I am satisfied with your company, products, and service. I returned a package and had pleasant contact with one of your staff members. The package was monitored closely with personal updates. Customer service at many stores is often disappointing nowadays, but you showed me how it should be done. You are an example for many others. You should be proud of that. Majko is the best! I found the experience wonderful. I will recommend you and order again. Thanks for the service and see you soon!

April 8, 2026
Unprompted review
the kurzgesagt shop (EU) logo

Reply from the kurzgesagt shop (EU)

Hi Selba,

Thank you so much for your wonderful review and sharing your experience.

We’re glad to hear that you had a positive experience with our products and service. This is important and it truly means a lot to us.

We greatly appreciate you recommending us and look forward to delvering the best service in the future.

Thanks again for your support!

Rated 5 out of 5 stars

Good service.

The products have been of good quality, and were exactly what was advertised. On top of that whenever I ordered a ware it arrived speedily, and without any issues.

February 24, 2026
Unprompted review
the kurzgesagt shop (EU) logo

Reply from the kurzgesagt shop (EU)

Hi Jonathan, thank you so much for your kind words! We’re truly happy to hear that you’re satisfied with the quality of the products and that everything arrived quickly and smoothly. That means a lot to us!

Rated 5 out of 5 stars

Great experience

Thanks to Majko from the support team for fixing a trouble on my order efficiently. I ordered from France using standard shipping and recieved my order a few weeks after.

January 29, 2026
Unprompted review
the kurzgesagt shop (EU) logo

Reply from the kurzgesagt shop (EU)

Hello, thank you so much for your kind words! It truly means a lot to hear that you had a great experience and that everything arrived safely in France. I’m really glad I could help resolve the issue with your order and make things right for you. If you ever need anything again, I’ll be happy to assist.

Wishing you lots of joy with your order :)

Rated 5 out of 5 stars

I ♡ Kurzgesagt

Lovely products, shipping as quick as possible, nicely packed - and a good feeling of supporting the Kurzgesagt channel!

January 30, 2026
Unprompted review
the kurzgesagt shop (EU) logo

Reply from the kurzgesagt shop (EU)

Hi,

Thank you so much for your kind words!

We’re really happy to hear that you enjoy our products and you had a very good experience with us. This is truly inspiring!

Thanks again for taking the time to share your views.

Rated 5 out of 5 stars

They do everything to make you happy.

They do everything to make you happy.

February 17, 2026
Unprompted review
the kurzgesagt shop (EU) logo

Reply from the kurzgesagt shop (EU)

Hi Martin,

Thank you so much for your kind words.

We are happy to hear that you had a positive experience with us and this means a lot to us.
We’re grateful for your support.

Rated 5 out of 5 stars

Big Fan!

I‘m a big fan of kurzgesagt products! Every year, I order their calendar - first, I love the colourful and creative design (it looks amazing in my kitchen!), and second I know that with every purchase I support a unique company. Their prices are not cheap, but I enjoy the high quality every of their products and videos show, so I am willing to pay more than I usually would.

February 16, 2026
Unprompted review
the kurzgesagt shop (EU) logo

Reply from the kurzgesagt shop (EU)

Hi Antonia, thank you so much for your kind words and continued support for Kurzgesagt! It truly means a lot to hear that the calendar has become a yearly tradition for you and that it brings color to your kitchen.

We’re incredibly grateful that you value the quality and creativity behind both the products and the videos, and that you choose to support what we do. Supporters like you make it all possible. Thank you for being such a wonderful part of the community :)

Rated 5 out of 5 stars

Great Service, Packaging & Customer Support!

I have ordered multiple items, so that they were shipped in two packages. Since I overread this information I also wrote to the customer support which answered really quickly!

When the package arrived it was super well packaged so nothing could happen. and the quality of the items is amazing!

December 1, 2025
Unprompted review
the kurzgesagt shop (EU) logo

Reply from the kurzgesagt shop (EU)

Hi Stefan,

Thank you so much for sharing your review!

We’re really glad to know that you are happy with our quality, product packaging and the support.

It’s wonderful to hear that the items arrived well packaged This truly means a lot to us.

Thanks again for your support!

Rated 5 out of 5 stars

Reliable quality

Reliable quality, awesome product, proper delivery time.

February 15, 2025
Unprompted review
the kurzgesagt shop (EU) logo

Reply from the kurzgesagt shop (EU)

Hi Daniel,

Thank you so much for your feedback and sharing your experience!

We’re glad that you are satisfied with the delivery time and the quality of our products.

Thanks again for your support.

Rated 3 out of 5 stars

I like the books and the pins

I like the books and the pins. The books are printed on thick paper and full of information, and the images are beautiful. The problem is with how it is packaged and posted. The box was too big for the items, and they moved around a lot. I would have liked the poster to be on thicker paper.

January 17, 2026
Unprompted review
the kurzgesagt shop (EU) logo

Reply from the kurzgesagt shop (EU)

Hi Kevin, thank you so much for your thoughtful feedback! I’m really happy to hear that you’re enjoying the books and the pins, especially the print quality and the artwork. That truly means a lot to us.

I’m sorry to hear that the packaging didn’t meet your expectations and that the items had too much room to move during transit. Your suggestion regarding sturdier packaging and thicker poster paper is genuinely appreciated, and I’ll make sure it’s noted as valuable feedback for future improvements.

Thank you again for taking the time to share your experience with us!

Rated 1 out of 5 stars

More than 3 months of delay

In November, I order a calendar and a notebook for a Christmas present.
They arrived in February.

December 1, 2025
Unprompted review
the kurzgesagt shop (EU) logo

Reply from the kurzgesagt shop (EU)

Hi Bob, thank you so much for taking the time to share your experience! I’m truly sorry that your calendar and notebook arrived so much later than expected, especially since they were meant to be a Christmas present. I sincerely apologize for the delay and really appreciate your patience.

The recent holiday period brought unexpected challenges across multiple fronts. Our warehouse was operating at reduced capacity, some internal teams were on holiday, and our delivery partners faced difficulties processing shipments. I share this not to excuse the delay, but to provide full transparency about why things were slower than usual.

I’m not able to see your order number here, but in case your order included the 12,026 Human Era Artbook, we had placed a disclaimer that orders containing the Artbook placed after October 21st would arrive in late January. Due to the circumstances mentioned above, some of those shipments were unfortunately pushed into February.

I’m very sorry again for the inconvenience this caused, and I truly appreciate you giving us a chance!

Rated 3 out of 5 stars

Damaged & Late

My package finally arrived. The side of the box was open and it looked like the box was chucked down stairs. A small item that I ordered could easily have fallen out.

There was NO packing material in the box to protect the items I ordered! I am lucky that the book only had a little ding in one corner.

And the delivery was delayed because they didn't include my full address.

All of that said, the items are beautiful.

February 13, 2026
Unprompted review
the kurzgesagt shop (EU) logo

Reply from the kurzgesagt shop (EU)

Hello Matthew, thank you so much for letting us know, and I’m truly sorry to hear about the condition your package arrived in and the issues with the address and delay. That’s absolutely not the experience we want for you.

I can see that my colleague has already proceeded with a warranty refund for you, and I’m glad we were able to take that step to make things right. We’re very relieved to hear that the items themselves arrived safely and that you’re happy with them. Please know that we take feedback like yours seriously and will address this internally, as we always use our customers’ experiences as important cues for improvement.

Thank you again for your patience and for still sharing kind words about the items themselves! It truly means a lot.

Rated 5 out of 5 stars

the Kurzgesagt Traveller's Pass Keychain

Some time after my purchase of the Kurzgesagt Traveller's Pass Keychain, I happened to be abducted by a passing alien ship. Terror gripped me as I saw a strange lumbering creature inspect each of the passengers, most allowing themselves to be scanned, or presenting it with some kind of a device. Upon my turn, I took the chance, and assuming it was interested in my travel documents, produced the keychain. The creature seemed puzzled – surely uncertain of which galactic authority issued a ticket with such a wide applicability. However, perhaps not wanting to bother me further, it allowed me to stay. I believe we must have taken a round trip across the galaxy, for I eventually once again saw Earth, and proceeded to disembark. 10/10, would get abducted again. Your mileage may vary.

October 2, 2025
Unprompted review
the kurzgesagt shop (EU) logo

Reply from the kurzgesagt shop (EU)

Hi Miroslav,

Thank you for sharing your creative feedback with us!

We are glad to know that you are enjoying the Traveller's pass keychain and we appreciate your support.

Thanks for the wonderful review— you definitely made our day!

Rated 5 out of 5 stars

Nice clothes

Nice clothes, great quality, husband loves it.

December 21, 2025
Unprompted review
the kurzgesagt shop (EU) logo

Reply from the kurzgesagt shop (EU)

Hi,

Thank you so much for your lovely feedback!

We’re delighted to hear that you’re happy with the quality of our products. We truly appreciate you taking the time to share your inputs.

Once again, thank you for your continued support

All the best,

Rated 5 out of 5 stars

It was all good

It was all good. The Prices are Faire and the shipping is quick

September 8, 2025
Unprompted review
the kurzgesagt shop (EU) logo

Reply from the kurzgesagt shop (EU)

Hi Jan Luca, thanks a lot for your kind words!

Rated 5 out of 5 stars

Kurzgesagt is the best channel ever…

Kurzgesagt is the best channel ever created on YouTube.
For me it's the most reliable source if information.

February 12, 2026
Unprompted review
the kurzgesagt shop (EU) logo

Reply from the kurzgesagt shop (EU)

Hi Fabio,

Thank you so much for your compliment!

This truly means a lot to us and it’s great to know that Kurzgesagt is your reliable source of information.

Thank you for your continued support

All the best,

Rated 5 out of 5 stars

High quality and good customer service

High quality and good customer service. Thanks!

November 24, 2025
Unprompted review
the kurzgesagt shop (EU) logo

Reply from the kurzgesagt shop (EU)

Hi Jonas, thank you so much for your kind words! We’re truly happy to hear that you’re pleased with the quality and our customer service. Your support means a lot to us!

Rated 5 out of 5 stars

Great content, great merch, and a fantastic team!

As always, great content, great merch. Nothing to complain. Keep it up!! Hope with my purchase I can be a tiny part to support this great team!

February 12, 2026
Unprompted review
the kurzgesagt shop (EU) logo

Reply from the kurzgesagt shop (EU)

Hi Andi, thank you so much for your lovely words and continued support! It truly means a lot to us.

And please know, every single purchase makes a difference, you absolutely are a part of supporting the team. We’re so grateful to have you with us!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look