Shop Novara Reviews 

I am very pleased with my saucepan. It heats fast and is very non stick. I burnt something in the pan the other day and after a quick soak it cleaned effortlessly. It did take a long time to arrive in the post however.

Unfortunately I read the reviews after purchasing a frying pan. Poor quality item. Took 58 days for them to finally give me an address to return the pan - in the USA! As I am expected to pay the return postage it just isn't worth it. This is a complete scam.

After being bombarded with adverts and wanting a couple of forever frying pans, I bought two. Very disappointed. Had to screw handles on. Made two omelettes which stuck to the pans. I have been ripped off. Avoid.

Wrote a terrible review on their site and they removed it immediately.
Seasoned our frypan exactly as they instructed and used low and medium heat only. Paid $155 for it and the finish is already crap. I included a picture as well.

Do not go near this company. There is clearly something badly amiss. I requested a refund via their online form. I heard nothing in a week or so. I messaged them alerting them to my request. The delays went on for around 6weeks. I notified my credit card company and opened a dispute. Within days I had a message from the credit card company stating that as a result of their investigations they had closed the dispute and refunded me. This is a clear warning to all further potential customers.

Had a great ordering experience. Responses to queries and full tracking updates. Yes it comes from China but the distance didn’t hinder the journey. Arrival in the UK and onwards through customs, Yodel etc was quick and well documented. (Only snag was Yodel failing at the final step by leaving the parcel on the doorstep and not in the ‘safe place’)
Followed instructions for the pan - easy handle and lid attachments. Seasoned the pan to the letter. And have had a splendid experience of sticking-free and effortless frying. The pan is heavy and ‘confident’, great quality and looks superb.
So far it’s been a great decision, a little pricey for a frying pan but still under £100 - still half the cost of fancy ‘named’ brands.

Ordered a pan for Christmas but my son had already ordered one for me so needed to return
Emailed customer support and was dealt with by Samantha who offered me 20% refund and keep the pan due to cost of returning
I was happy with this excellent customer service

Pans are good but customer service is appallingly non existent. It is almost as if English must be their fifth language

Do not buy from this company. There returns policy is not existent. They wanted me to return 5 pans to the USA which would have cost more than the pans them selves. There customer service is shit. If you are lucky to hear from them it may take 5-10 business days to get any sort of reply. The worst experience I have ever had!

Junk item, not non-stick at all. Followed all their seasoning instructions and no improvement. Customer service did respond but won't accept a return if it's "used". For an item that is not as described, this is illegal in the UK.

After two months of emails they did agree to a return of the second pan but the return address is in the USA, so it's barely worth the hassle.

Cheap and shoddy. Took much longer to arrive than expected, very difficult to track or find out where it came from or made (suspected China). The pattern was ghastly, cheap and shoddy looking and it felt rough and unpleasant. Read the reviews after it arrived (and before using) as I suspected it was not what it claimed. I considered returning it but don't want all the predicted hassle or have to pay postage to China. Have decided to cut my losses and take it to a charity shop. Can't believe I have been so stupid not to read the reviews beforehand - just glad I only bought one pan and with the extra discount, but still very angry to have wasted my money on rubbish.

Absolutely nightmare of an experience. Stay clear of this company. Too many other options to purchase cookware.
Updating: after 3 months of disputing charge with my credit card company it went in my favor. They were insisting I spend over $300 to a UK address to return my one that was shipped in 4 packages at different times to different locations within my apartment complex that I had to scavenge for and finally received month late. After winning dispute they suddenly offered an US address to return and promised to refund cost after delivery. Yeah right! This company is a scam snd should not be allowed to be doing business.

This company seems to be a scam. As others have stated. Photos have been sent and no further contact has been received. There is no telephone number listed for this company. I have asked to return items and still waiting to hear back. I would avoid at all costs. I'll be contacting trading standards if I don't hear anything in the next few days. I suggest everyone else do the same as they clearly state on their webnsite returns will be accepted within 60 days of purchase.

Im still waiting for my pan and it's coming up to one month. I have emailed with no reply. When i looked at the tracking it is stuck at one point for 3 weeks which is ridiculous. with no update and no contact for the courier service. I totally regret buying from this company. It was all hype with no follow up customer service

Very slow delivery. Cheap and nasty nuts for the handle. More importantly, the pan needs a lot of scrubbing after cooking. avoid!

The worst quality and customer service I have ever encountered. Trying to get a refund and an address to return my items to has taken multiple emails. Eventually I was offered a discount on my purchase and a 10% off future purchase instead of a full refund! I replied refusing this ‘offer’ and was given a return address … United States! Beggars belief.

Great pan no problems, Love it.

I ordered the knife sharpener for Christmas, delivery was slow so I contacted Novara by email. Response was slow but helpful. When it finally arrived, I set to sharpening my favourite Japanese kitchen knife. After a good half hour of bringing the edge back I was rewarded with the sharpeness expected from a quality knife.

The pan I bought is quality in every way 👍🏽

This company still messing me about despite the intervention of my credit card company. Novara has told them they’re refunding me but Novara keeps emailing me asking me to return the item to China at great expense. This is not a legal
requirement.