FM WORLD Reviews 691

I ordered on January and, until now, I have not received it .
I have contacted you multiple times, but I keep receiving the same automated response saying that I will get a reply within 5 days. Unfortunately, no real update or solution has been provided. This is very disappointing and reflects poor customer service.At this point, I would like to request a full refund for my order.

Im hugely out of pocket from this company, ordered a large bulk christmas order for presents for family and myself through a long running fm agent and the delivery never came. She has been trying to sort it for 3 months now,been to the CAB and the bank, she's argued emailed done everything she can liasing with the company, sent ring door footage to prove the delivery never came, written statements etc and was finally promised a refund that never happened and all her customers like me and still waiting for fm to pay us back. I used to recommend these and often bought for friends and family but never again will I trust them

If I could give less than one star, I would.
Love FM fragrances, have been buying them for years, But this company is on its last legs.
Made an order over 2 months ago and it's still processing on their site.
Contacted the local supplier and the main offices about the issue multiple times, they didn't even respond.
It's a pity, because the products are very good, RIP FM World.

My Orders come in 3 to 4 Days even sooner.Well impressed with the Service and Perfumes.

Although I've never purchased from FM World direct (I've bought on Vinted and mainly use Amazon), I find the quality is fantastic.
I feel the replicas are very similar to the real versions, and I actually prefer my Coco Madamoiselle dupe over the original! (Sorry Chanel!).
The scent lasts a long time, and ofcourse, the price is amazing. Good selection - even though I'm pretty boring and stick with the two I already adore and am well known for. The only downside for me is not having the lovely branded bottle, but hey - what can you expect. I'd highly recommend them. 👌🏻

Someone said 9 days to process an order . Try , my customer been waiting since DECEMBER 12 2025! And the company still claiming delays! It’s Now February 6, 2026! Almost 2 months later! Insane

They do not care about customers. My parcel went “missing” containing 20 bottles of perfume. Couldn’t contact these only via email which took them days to respond all I kept getting was “contact the delivery company” which I did and they where saying to contact the sender. It’s annoying. Eventually after explaining to them a million times they agreed to refund me. But I’m still waiting for this!!!!! I’ve reordered the order 6 days ago because the items where for other people who have paid which means I’m
Now £200 out of pocket and they still haven’t even processed the order!!! They literally don’t care at all. Constant emails sent to them with no response!!! So I’m £200 out of pocket and still no parcel!!!

Took 9 days to process an order. Told us that everything was up and running fine and there was no more issues with backlogs in the warehouse. Then they have now sent my item out and removed my business partners account from their system so now I won’t receive my commission payouts or be able to place orders for customers when I get them through..

Quality and strength of perfumes has reduced since I started using them in 2020. I need to spray several times a day and even then I can barely smell them.

Really cheap smelling fragrances, had the availability to sample a few, when told wasn't interested, was asked if f I wanted to buy a box to sell to people, red flag city.

This is quite simply the trail end of a con product established by what appears to be a pyramid scheme.

Daughter got given one as a secret Santa present. The equivalent of YSL Black Orchid, which is her fave. It was rancid. Was going to use it as an air freshener, but it was that bad it went straight in the bin. If there was a zero star rating, this would get it. Appalling. Avoid.

I have been using FM products on and off for over 14 years, including a spell running it as a business. The business side didn't work out for me but I know others doing very well. The perfumes are the stars of the products. They are not copies but their own brand, made in the same factory (Drom) as well known designer brands. As a result, the perfumes are the same or similar to designer brands for a fraction of the price. You can pay for an eau de parfum for the same or less than designer brand eau de toilette! Some comments on here are obviously rival companies and are ridiculous. One commented about a severe reaction to a product a week after applying it, which seems ludicrous. My own experience of FM for 14 years has been very good and certainly makes you question the costs of designer perfumes.

Terrible company, don't respond to calls or emails. Neither do they dispatch your order. They just take your money. Avoid at all costs

Don’t bother. Worst customer service I’ve ever had to deal with. And if any packages are stolen/missing/lost they wont do anything to help you.

They don’t answer their phones, emails and there’s no way of contacting them. Wanted to ask them questions about some of their products but that seems to be impossible. Went to the essence vault and compared it to my friends fm world ones and mine is better and cheaper. What a poorly run company!

First time buying perfume of my friend Becky b it smells amazing it lasts a long time it’s very good price to pay as a gift or for a loved one smells like the real thing I love it

Absolutely LOVE saving money and wearing perfumes I wouldn’t normally! My favourite is Utique Ruby it’s GORGEOUS.
The Reed diffusers as well oh my god! Sooo nice and last for ever!
I’ve had 1 or 2 that weren’t as similar to designer as I expected but gotta remember they aren’t the exact same thing just very similar with same oils and fragrance notes -
You get what you pay for and I’m happy with these!
My rep is lovely as well!

DO NOT BUY FROM THESE !!!
£63 down the drain !!!
May as well have saved it to wipe my bottom on it for another lockdown. Bought from a representative, I never received it. The representative says she’s no longer working with the company and it’s in their hands now. The company saying it’s down to the representative to refund me. Absolutely and utter disgraceful. Seems like a scam company!!!!!

Amazing company, price is epic, service and product also amazing. Exactly as advertisement. Dont listen to the skeptics that have zero education about the business

Ive been using FM worlds fragrances for over a month now and I've enjoyed it. The intense and Royals are my favorite. The scent lasts me for a really long time. I can smell it under my shirt the next morning. Please don't make your decisions on what other people say. You have to remember there's competing companies out there that will say negative things about their competitors to keep people away. Try for your self and get your own experience from it. It doesn't cost much!! I definitely would rather spend less the $50 to smell great then spend $300. That's just crazy to me!!