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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers are satisfied with the quality of the products, often describing them as being in great condition, sometimes even comparable to new, with good battery health. People appreciate the fuss-free purchasing process and the overall functionality of the devices they receive. However, some people were dissatisfied with the customer service and response times. Many reported a lack of communication, slow responses, or no responses at all to their inquiries via email and WhatsApp. There were also instances of delayed orders, mixed-up initial orders, and issues with product descriptions or availability, leading to frustration and extended waiting periods for resolutions.

What people talk about most

Product

Clients share ambiguous opinions on product quality and delivery. Many reviewers praise the authenticity,... See more

Order

Customers consistently note ambiguous experiences with order. While some reviewers report receiving their... See more

Quality

Users describe positive interactions with quality, frequently noting that items are authentic, in good... See more

Customer service

Reviewers mention negative feedback about customer service, citing unresponsiveness and a lack of... See more

Response time

People report negative experiences with response times, expressing significant frustration and... See more

Based on these reviews

Rated 3 out of 5 stars

I have mixed feelings about my experience so far. I ordered an iPhone 13 Pro Max (Order #CAM82825) several days ago, and while I was excited to find the device, the lack of communication since the pu... See more

Company replied

Rated 4 out of 5 stars

bought ip13, phone is in great condition, excluding a minor scratch on the screen(a heads up would be nice) but other than that, battery health is 100% when received. cable that was received with the... See more

Company replied

Rated 4 out of 5 stars

My initial order was mixed up where I didn't get the colour of my choice of 2 apple watches. I sent them an email after that but it took more than 2 weeks to be able to get a response from the team. B... See more

Company replied

Rated 4 out of 5 stars

Fuss free purchases Delivered in a protective box provided. Minor glitch when using but acceptable since understand that its refurbished ... bought 2 phones so far no major issues so far.

Company replied

Rated 5 out of 5 stars

Its great to know, there is a place we can trust to buy used gadget tht 100℅ original and good service, its been more than 3 years i keep buy ( upgrade) my device from compasia so far, each time good... See more

Company replied

Rated 5 out of 5 stars

Really good quality MacBook Air that I got from Compasia, at such price, much lower than 1st hand price, yet the quality is just like completely new one, I really have nothing to complain! Would LOV... See more

Company replied

Rated 4 out of 5 stars

The quality of the phone is on par with brand new phone. The Samsung galaxy S23+ that I purchased has almost zero visible scratches and the battery life is as good as new that lasted me 1 whole day wi... See more

Company replied

Rated 5 out of 5 stars

I brought a secondhand mobile phone, which is iPhone 14 Pro from the comp Asia and it was delivered promptly and will packed,the item was good as new and overall was good condition. My whole experienc... See more

Company replied

Rated 1 out of 5 stars

Dropped off a tablet in Pavilion Bukit Jalil on 28th December 2025, today is 19th January 2026, no disbursement of payment yet. Non reply of customer support via WhatsApp. FYI this is my order ID : MY... See more

Company replied

Rated 5 out of 5 stars

Hi, im Dendy from sandakan, So far i already bought maybe 5 or more devices. Don't have any issues and the device condition is superb. Fast delivery mostly only take 3 days to sabah❤️ I also r... See more

Company replied

Rated 1 out of 5 stars

Nightmare experience; bought a macbook pro, that was advertised as excellent condition. LCD has lines and was flickering when I received it. Back and forth with level 1 Support continued for more t... See more

Company replied

Rated 1 out of 5 stars

Terrible and horrible experience with Compasia. Placed an order at their e-store. No update from the customer service, even I follow up with them, until now they play dead and ignoring me... See more

Company replied

Rated 4 out of 5 stars

Smooth process and got the phone in two days only. But it’s better for them to regularly update on the phone options such as color and size because when I want the white one, then they said they only... See more

Company replied

Rated 5 out of 5 stars

the delivery service was great. It just got delayed for about a month just because they apparently didn’t have the model that i want. Originally, i placed an order for 13 mini but they replaced it wit... See more

Company replied

Rated 1 out of 5 stars

#CAM76632 15 PM 256GB Order placed in 24th November 2025, till now on 2nd December 2025 (8 Days already) but the status still unfulfilled. I already WhatsApp and Email to CS regarding th... See more

Company replied

Rated 1 out of 5 stars

Hi, I sent 1 email and multiple WhatsApp messages to CompAsia Singapore customer service about my new order. Totally no response at all. Felt like I am ghosted. I am asking if I can walk in... See more

Company replied

Rated 5 out of 5 stars

Bought a second hand mobile phone from CompAsia and it was delivered promptly and well packed. Item was as good as new and the courier contacted me when they were dropping off the parcel. Overall, the... See more

Company replied

Rated 1 out of 5 stars

Dropped off an iphone at KL Sentral outlet on 6th Jan 2026, today is 23rd January 2026, no disbursement of payment yet. Non reply of customer support via email and whatsapp. order ID : MYCAM26001250

Company replied

Rated 1 out of 5 stars

BAD EXPERIENCE ON COMPASIA SERVICE , what is your problem how come starting n NOV so many user complain isnt it your team out of worker , or compAsia have big issue on your internal . start from no... See more

Company replied

Rated 1 out of 5 stars

Ordered a phonr with my credit card, paid using double authentication, despite of that I received a mail asking for selfie with Id and card... I sent it... Been 12 days that my order is pending, no... See more

Company replied

Rated 5 out of 5 stars

Great product and fast delivery! Ordered an Apple Watch Ultra and received it promptly with decent battery health remaining. Will recommend to purchase from this site for any second hand electronics... See more

Company replied

Rated 5 out of 5 stars

It is my 5th time ordering from CompAsia SG. So far all orders meet my expectations. All devices work well. And CS always prompt in replying to my enquiries.

Company replied

Rated 5 out of 5 stars

I was hesitant at first cause the prices are good to be true one of the best price in the market. Eventually I bought the iPhone 15 for my husband n I'm glad I did cause it looks as good as brand new.... See more

Company replied

Rated 5 out of 5 stars

Bought an Ipad Gen 8 earlier. Delivery was fast and prompt. The ipad condition is mint and next to new condition. Easily last more than 6 to 8 hours in 1 go. Highly recommended!

Company replied

Rated 5 out of 5 stars

Bought a S23 from CompAsia for my wife. Delivery is fast and reliable. The device is packed nicely and works great. Compared with other reseller , i chose CompAsia for the brand name for dependabil... See more

Company replied

Rated 5 out of 5 stars

I had a great experience buying an iPhone 13 from CompAsia. The service was seamless and the support is great even now i get message on my whatsapp inquiring how the phone is responding which is great... See more

Company replied

Rated 5 out of 5 stars

Customer service experience is good, product received is in good condition as well. Just hoping to have more phone options to choose and brands too. Appreciate it overall, keep up the good job!

Company replied

Rated 5 out of 5 stars

Device all okay but can improve for the services once devices is not available kindly dont publish it in website as well. Once it consider urgent means it is must deliver on time. But it's okay, can a... See more

Company replied

Rated 5 out of 5 stars

Trusted source of Apple products . We were pleasantly surprised that the products were all In excellent condition as advertised.

Company replied

Rated 5 out of 5 stars

bought an iphone 12 mini and it was a smooth and fast process. my phone was delivered in good condition the next day. Been using the phone for a few months now and its good. no defects or bad experien... See more

Company replied

Rated 5 out of 5 stars

I my bought S22+ 2 years ago from CompAsia and currently still using it... and just recently i bought the z flip 6 on sale at CompAsia website... both devices are working great. I really recommend Com... See more

Company replied

Rated 5 out of 5 stars

Everything was fast and smooth. I initially ordered iPhone 15 plus but not even two days after i checked out my order i receive a call to notify that my initial order was out of stock. The person... See more

Company replied

Rated 4 out of 5 stars

great product and delivery was smooth and quick, had to replace lcd once but aside from that my iphone 14 was perfect, will buy again when i need to get a new device👍👍

Company replied

Rated 5 out of 5 stars

Bought an oppo reno 14 5g in the past few months. Hv been a repeates customer for the past few years, nvr encounter any issues with the phones that I,ve purchased before. Thumbs 👍 for the great servi... See more

Company replied

Rated 5 out of 5 stars

First time buying from CompAsia and I’m impressed. Phone works perfectly, condition is great, and the price is super affordable. Really worth the money!

Company replied

Rated 5 out of 5 stars

I’ve bought three devices from them, a macbook pro, an ipad air and an apple watch. Been using them daily and so far no issues at all. It’s great value, i get them at second hand price, they look and... See more

Company replied

Rated 1 out of 5 stars

I am extremely disappointed that my order (#CAM77386) has still not been fulfilled to date, even though it has exceeded 5 working days. The order details are as follows: • Product: iPhone 1... See more

Company replied

Rated 1 out of 5 stars

I paid for ReNewToGo and received absolutely no email or update. Customer service only asked me to wait 7–14 days, but it’s already been 9 days with zero progress. This is extremely urgent for me... See more

Company replied

Rated 1 out of 5 stars

Dropped off a tablet in IOI City mall on 30th December 2025, today is 14th January 2026, no disbursement of payment yet. Non reply of customer support via email. FYI this is my order ID : MYCMY2502379... See more

Company replied

Rated 1 out of 5 stars

I am extremely angry and disappointed with CompAsia. I ordered iPhone 16 128GB Black (Excellent Condition) with Apple Watch SE 2020, and my order has been delayed for more than 2 weeks with NO c... See more

Company replied

Rated 1 out of 5 stars

I used CompAsia’s trade-in service (Order No: MYCAM25087815) and was informed that payment would be made within 14 working days after the device was received. The device has already been handed ov... See more

Company replied

Rated 2 out of 5 stars

Very poor and unresponsive customer service. Since you are not replying to my follow-ups, I am escalating my follow-up. It has been six days since date of purchase and I have not yet received any u... See more

Company replied

Rated 1 out of 5 stars

#CAS56542 I placed an order on 3rd December 2025. The confirmation email stated that the item would be delivered within 1–3 days, but I have not received the phone as of today. I have attempted to... See more

Company replied

Rated 1 out of 5 stars

Purchased it for my sibling as her phone is damaged. Ordered a device on 1st December 2025. Email received that it will take 3-5 days of processing time, apart from preorder. Until today, no updat... See more

Company replied

Rated 1 out of 5 stars

I placed an order on 5/12 and based on email stated delivery take 3-5 working day but i have not receive any tracking number until now..I read alot of poor rating related compasia and i am worried i w... See more

Company replied

Rated 2 out of 5 stars

I order the device IP15 PM 512GB since Monday, until today no update I have raised the support email and WA asking if they can expedite as I will be flying overseas this Thursday night (Dec11) but unt... See more

Company replied

Rated 1 out of 5 stars

Dear CompAsia Team, I am writing to express my dissatisfaction regarding the non-receipt of my trade-in payment made at One Utama branch, despite being informed that it would be processed... See more

Company replied

Rated 1 out of 5 stars

I have not receive latest update related to my order CAM77309 submitted on 5/12..Its almost 2 week and when whatssap no response..last week compasia response to my email state my order in processing a... See more

Company replied

Rated 2 out of 5 stars

They have one of the worst customer services, especially COMPASIA PHILIPPINES! The only way you can contact them is through email, and they don't even respond. It's been almost one week since my ord... See more

Company replied


Company details

  1. Cell Phone Recycling and Unlocking Service
  2. Cell Phone Store
  3. Second Hand Store

Written by the company

CompAsia is the leading device-focused fintech and solutions provider in Asia, including financing, device care, subscription, buyback and trade in, retail and distribution services. Our online retail platform presence across the region including Malaysia, Thailand, Philippines and Singapore. More than just dealing in preowned phones, CompAsia sees technology as an integral part of its device lifecycle management business, which unlocks value for consumers by salvaging the worth of their old phones as well as smoothening the path to acquiring a new one. To date, CompAsia has launched a slew of innovations revolving around unlocking value of phone ownership from its financing programme, monthly subscription plan, trade-in programme and device protection programme.


Contact info

3.3

Average

TrustScore 3.5 out of 5

342 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service and phone.

March 6, 2026
Unprompted review
CompAsia logo

Reply from CompAsia

Thank you for your kind words!
We’re glad you’re happy with the service and your phone. We truly appreciate your support!

Rated 5 out of 5 stars

Good 2nd hand products

I my bought S22+ 2 years ago from CompAsia and currently still using it... and just recently i bought the z flip 6 on sale at CompAsia website... both devices are working great. I really recommend CompAsia👍🏻

March 5, 2026
Unprompted review
CompAsia logo

Reply from CompAsia

Hi Oliver Aaron

Thank you so much for your 5-star rating! We truly appreciate your support. It means a lot to us. We’re glad to hear that you’re satisfied with your purchases and our service.

Your kind words motivate us to continue providing the best service possible. Kindly reach out to us if you ever need any assistance via email or WhatsApp.

Regards,
CompAsia Support Team

Rated 5 out of 5 stars

Great service and the team is very…

Great service and the team is very efficient. I have bought four devices from them and none has had an issue thus far.

December 1, 2025
Unprompted review
CompAsia logo

Reply from CompAsia

Hi Marclus Mwaniki Waweru,

Thank you so much for your 5-star rating! We truly appreciate your support. It means a lot to us.

Your kind words motivate us to continue providing the best service possible. Kindly reach out to us if you ever need any assistance via email or WhatsApp.

Regards,
CompAsia Support Team

Rated 5 out of 5 stars

Recommended.

Had purchased twice with ComAsia. Both phones looks new and no scratches seen. I had no issues with the phones. Up to now, still using it. No regrets buying it and the price is affordable.

March 3, 2026
Unprompted review
CompAsia logo

Reply from CompAsia

Hi ELL SHA,

Thank you so much for your 5-star review! 😊

We are so glad to hear that you've had a great experience with both of your purchases from us. It’s wonderful to know that your devices are still serving you well and that you are happy with the quality and affordability we offer.

Your trust and support mean everything to us! If you ever need any help or have questions in the future, please feel free to reach out via email or WhatsApp.

We look forward to your third purchase with us! 🚀

Warm regards,
CompAsia Support Team

Rated 5 out of 5 stars

Bought an oppo reno 14 5g in the past…

Bought an oppo reno 14 5g in the past few months. Hv been a repeates customer for the past few years, nvr encounter any issues with the phones that I,ve purchased before. Thumbs 👍 for the great service.

March 3, 2026
Unprompted review
CompAsia logo

Reply from CompAsia

Hi Ferragamo Santiano,

Thank you so much for your 5-star review and for being such a loyal customer over the years! 😊

We are thrilled to hear that your Oppo Reno 14 5G is working great and that you've always had a smooth experience with all the devices you've purchased from us. Your continuous support truly means a world to our team!

If you ever need any assistance or have any questions in the future, please don't hesitate to reach out to us via email or WhatsApp.

We look forward to serving you again for many more years to come!

Warm regards,
CompAsia Support Team

Rated 1 out of 5 stars

Very disappointed with CompAsia

Very disappointed with CompAsia. I received the wrong color phone and, worse, a defective device. There’s no proper customer service line — only WhatsApp — and responses are extremely slow and unhelpful.
Quality control and after-sales support are seriously lacking. Would not recommend.
my order id : #CAM81076

March 2, 2026
Unprompted review
CompAsia logo

Reply from CompAsia

Hi Jia Zhen,

We sincerely apologize for the delay in responding and for the frustration and negative experience you’ve had with us.

We have escalated this to our respective team for further checking, and we will continue to keep you updated via email/WhatsApp regarding your concern.

We truly appreciate your patience and understanding in this matter, and we remain committed to improving our communication and service moving forward.

Thank you once again for your kind patience and understanding.

Warm regards,
CompAsia Support Team

Rated 4 out of 5 stars

Fast delivery, phone condition is good for its price

bought ip13, phone is in great condition, excluding a minor scratch on the screen(a heads up would be nice) but other than that, battery health is 100% when received. cable that was received with the phone stop working after 3 days, but wasnt a big issue since i already had other cables from previous ip.

December 31, 2025
Unprompted review
CompAsia logo

Reply from CompAsia

Hi Nabil Afiq,

Thank you so much for your 4-star rating! We truly appreciate your support. It means a lot to us. We’re glad to hear that you are satisfied with the device and we sincerely apologize for the issue regarding the cable.

Your kind words motivate us to continue providing the best service possible. Kindly reach out to us if you ever need any assistance via email or WhatsApp.

Regards,
CompAsia Support Team

Rated 5 out of 5 stars

Highly recommended

Highly recommended

December 2, 2025
Unprompted review
CompAsia logo

Reply from CompAsia

Hi Yza Bel,

Thank you so much for your 5-star rating! We truly appreciate your support. It means a lot to us.

Your kind words motivate us to continue providing the best service possible. Kindly reach out to us if you ever need any assistance via email or WhatsApp.

Regards,
CompAsia Support Team

Rated 1 out of 5 stars

I trade in my device 3/2 but till now…

I trade in my device 3/2 but till now haven't got the payment staff remind payment will be paid 14 days now it's beyond that already. I tried to WS even Email but no one answering my question. How can I know the update of my money no any platform to ask. Order ID:MYCAM26007381

February 26, 2026
Unprompted review
CompAsia logo

Reply from CompAsia

Hi Rabif,

We sincerely apologize for any frustration and inconvenience you’ve experienced regarding your Order No. MYCAM26007381.

We are pleased to inform you that, following feedback from our respective team, your payment has already been credited to your bank account yesterday.

We truly appreciate your patience while we resolved this matter and hope this update meets your satisfaction. Should you feel that your experience has improved, we would be grateful if you could consider updating your rating accordingly.

Thank you for bringing this to our attention, and we sincerely apologize again for any inconvenience caused.

Warm regards,
CompAsia Support Team

Rated 5 out of 5 stars

Awesome first time experience!

Great customer response and on time delivery. What's more, my purchased device got bumped up for free due to model unavailability.

November 13, 2025
Unprompted review
CompAsia logo

Reply from CompAsia

Hi Ubaidah Syafiq,

Thank you so much for your 5-star rating! We truly appreciate your support. It means a lot to us. We’re glad to hear that you’re satisfied with your device and our service.

Your kind words motivate us to continue providing the best service possible. Kindly reach out to us if you ever need any assistance via email or WhatsApp.

Regards,
CompAsia Support Team

Rated 5 out of 5 stars

Very sattisfying when I buy iphone from…

Very sattisfying when I buy iphone from compasia. The condition like new. Will repeat to buy another device soon.😊😊

November 26, 2025
Unprompted review
CompAsia logo

Reply from CompAsia

Hi Nurul Aqilah,

Thank you so much for your 5-star rating! We truly appreciate your support. It means a lot to us. We’re glad to hear that you’re satisfied with your device and our service.

Your kind words motivate us to continue providing the best service possible. Kindly reach out to us if you ever need any assistance via email or WhatsApp.

Regards,
CompAsia Support Team

Rated 4 out of 5 stars

Good ok good

February 24, 2026
Unprompted review
CompAsia logo

Reply from CompAsia

Hi MUHAMMAD NASRIN,

Thank you so much for your 4-star rating and we truly appreciate your support. It means a lot to us.

If you ever need any assistance, please feel free to reach out to us via email or WhatsApp. Once again, thank you for believing in us and for your continued patience and support.

Warm Regards,
CompAsia Support Team

Rated 1 out of 5 stars

Ordered a phone with my credit card

Ordered a phonr with my credit card, paid using double authentication, despite of that I received a mail asking for selfie with Id and card... I sent it...
Been 12 days that my order is pending, no one care...
Honestly in 2026, what company still need to ask a selfie and verification when use 3d secure!

February 13, 2026
Unprompted review
CompAsia logo

Reply from CompAsia

Dear Customer,

We are truly sorry for the inconvenience. Kindly reach us at support and we will assist you accordingly.

Thank you for your patience and support. Your feedback will help us improve in the future.

Rated 5 out of 5 stars

i bought 4 devices with Compasia and…

i bought 4 devices with Compasia and also traded 2 devices before. The last purchased was 25 Nov 2025 and last traded device was 19 Dec 2025. Trusted company and will shop again with them when the right device and right price😃.

December 19, 2025
Unprompted review
CompAsia logo

Reply from CompAsia

Dear Customer,

Thank you for your feedback. We are truly appreciating your kind words and rate. We look forward to continuing to deliver the same level of quality and dedication in everything we do.

Rated 5 out of 5 stars

Trusted..excellent service

Trusted..i've bought more than 5 phone from compasia..all in superb condition..fast shipout..excellent customer service..Recommended👍🏻👍🏻

November 28, 2025
Unprompted review
CompAsia logo

Reply from CompAsia

Dear Customer,

Thank you for your feedback. We are truly appreciating your kind words and rate. We look forward to continuing to deliver the same level of quality and dedication in everything we do.

Rated 5 out of 5 stars

Second hand HP but good as new

Bought a second hand mobile phone from CompAsia and it was delivered promptly and well packed. Item was as good as new and the courier contacted me when they were dropping off the parcel. Overall, the whole experience was good and legit.

December 1, 2025
Unprompted review
CompAsia logo

Reply from CompAsia

Dear Customer,

Thank you for your feedback. We are truly appreciating your kind words and rate. We look forward to continuing to deliver the same level of quality and dedication in everything we do.

Rated 5 out of 5 stars

Trusted seller

Trusted seller, excellent service. Package received safely, phone condition looks brand new with 100% battery life.

November 23, 2025
Unprompted review
CompAsia logo

Reply from CompAsia

Hi there,

Thank you so much for your kind rate! We truly appreciate your support and are glad to hear you had a positive experience. It means a lot!

Regards,
CompAsia Support Team

Rated 5 out of 5 stars

The services was good

The services was good! thank you

February 19, 2026
Unprompted review
CompAsia logo

Reply from CompAsia

Thank you so much for your kind feedback! We’re glad to hear that you’re satisfied with our service. We truly appreciate your support and look forward to serving you again. 😊

Rated 5 out of 5 stars

Happy and satisfied customer here

First time buying from CompAsia and I’m impressed. Phone works perfectly, condition is great, and the price is super affordable. Really worth the money!

February 19, 2026
Unprompted review
CompAsia logo

Reply from CompAsia

Thank you so much for your kind feedback! We’re glad to hear that you’re satisfied with our service. We truly appreciate your support and look forward to serving you again. 😊

Rated 5 out of 5 stars

Phone condition was nice 🤩🤩

Phone condition was nice 🤩🤩, recommended fo those who looking for a phone with a good price and will repeat again.

February 19, 2026
Unprompted review
CompAsia logo

Reply from CompAsia

Thank you so much for your kind feedback! 🤩 We’re really happy to hear that you’re satisfied with the phone condition and price. Your recommendation means a lot to us, and we look forward to serving you again soon! ✨

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