I have mixed feelings about my experience so far. I ordered an iPhone 13 Pro Max (Order #CAM82825) several days ago, and while I was excited to find the device, the lack of communication since the pu... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
bought ip13, phone is in great condition, excluding a minor scratch on the screen(a heads up would be nice) but other than that, battery health is 100% when received. cable that was received with the... See more
Company replied
The quality of the phone is on par with brand new phone. The Samsung galaxy S23+ that I purchased has almost zero visible scratches and the battery life is as good as new that lasted me 1 whole day wi... See more
Company replied
Fuss free purchases Delivered in a protective box provided. Minor glitch when using but acceptable since understand that its refurbished ... bought 2 phones so far no major issues so far.
Company replied
Company details
Written by the company
CompAsia is the leading device-focused fintech and solutions provider in Asia, including financing, device care, subscription, buyback and trade in, retail and distribution services. Our online retail platform presence across the region including Malaysia, Thailand, Philippines and Singapore. More than just dealing in preowned phones, CompAsia sees technology as an integral part of its device lifecycle management business, which unlocks value for consumers by salvaging the worth of their old phones as well as smoothening the path to acquiring a new one. To date, CompAsia has launched a slew of innovations revolving around unlocking value of phone ownership from its financing programme, monthly subscription plan, trade-in programme and device protection programme.
Contact info
Suite 2.02, Wisma Academy, No. 4 Jalan 19/1, Seksyen 19,, 46300, Selangor, Malaysia
- +60379313417
- my.shop@compasia.com
- shop.compasia.com
3.4
Average
398 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
dapat harga bawah dari market and phone…
dapat harga bawah dari market and phone legit 100% ori apple part also lucky dapat phone yg still ada warranty under apple hehe
March 16, 2026
Unprompted review
Reply from CompAsia
Hi Che Muhammad Zarif,
Terima kasih kerana berkongsi pengalaman anda dengan kami.
Kami gembira mendengar bahawa anda berjaya mendapatkan harga yang lebih rendah daripada pasaran dan berpuas hati dengan peranti yang diterima. Lebih menggembirakan apabila Apple iPhone tersebut masih mempunyai baki jaminan daripada Apple Inc..
Sokongan dan maklum balas positif anda amat kami hargai. Kami berharap anda terus menikmati penggunaan peranti tersebut dan berharap dapat berkhidmat kepada anda lagi pada masa akan datang.
Salam Sejahtera,
Pasukan Sokongan Compasia
Wrong item received
Sent a wrong item to me without consulting me first expecting me to “accept” the “free upgrade” when i initially paid for a different item in the first place. Was so hard to deal with the customer service as well. I asked them to arrange a different delivery for me so that I could receive the phone before Raya considering that they made the mistake in the first place so they should take full responsibility but kept delaying the response everytime I asked for updates stating they are waiting for “respective team’s response”. It has been 3 days and there is still no progress to this issue. So frustrating to deal with!
March 13, 2026
Unprompted review
Reply from CompAsia
Hi frin,
Thank you for sharing your feedback. We sincerely apologize for the inconvenience and frustration caused by this experience. We understand how important it is to receive the correct item, especially when the purchase was made with specific expectations and timing in mind.
We would truly like to look into this matter and assist in resolving it as soon as possible. Could you kindly share your order number with us so that we can locate your order and review what happened?
Once we have the details, our team will investigate the situation and work towards providing you with a proper resolution. We appreciate your patience and the opportunity to make this right.
Warmest Regards,
CompAsia Support Team
My initial order was mixed up where I…
My initial order was mixed up where I didn't get the colour of my choice of 2 apple watches. I sent them an email after that but it took more than 2 weeks to be able to get a response from the team. Being frustrated, I google reviewed them with an initial 1 star, and there' s when my complain is being noticed and someone reach out to swap back my watches to the colour of my choosing initially. Overall happy with the swap but email customer service could really do a better job at managing this complain.
March 16, 2026
Unprompted review
Reply from CompAsia
Hi Jordan Tan,
Thank you for sharing your experience with us. We sincerely apologize for the delay in our email response and understand how frustrating that must have been, especially when your order did not initially arrive in the colour you selected.
We truly appreciate your patience while our team worked to arrange the swap for your Apple Watch units to the colour of your original choice. We're glad to hear that the exchange was completed and that you are happy with the outcome.
Your feedback regarding our email support is very valuable to us. We are continuously working on improving our response times and internal processes to ensure situations like this are handled more efficiently in the future.
Thank you again for bringing this to our attention and for giving us the opportunity to make things right. We appreciate your support and hope to serve you better moving forward.
Best regards,
Compasia Support Team.
the delivery service was great although i need to wait for about a month
the delivery service was great. It just got delayed for about a month just because they apparently didn’t have the model that i want. Originally, i placed an order for 13 mini but they replaced it with 13 basic model. Alhamdulilah, grateful for that. Overall, 5 over 5. Good service and good product.
March 16, 2026
Unprompted review
Reply from CompAsia
Thank you so much for taking the time to share your experience with us.
We truly appreciate your patience and understanding regarding the delay while we worked to secure the right device for your order. We're glad that the replacement with the Apple iPhone 13 mini to the Apple iPhone 13 worked out well for you and that you are happy with the device.
Your kind words about our delivery and service mean a lot to the team. Feedback like yours encourages us to continue improving and providing the best possible experience for our customers.
Thank you again for your support and for the 5/5 rating. We hope you continue to enjoy your device, and we look forward to serving you again in the future.
Best regards,
Compasia Support Team.
trustworthy company to buy a good…
trustworthy company to buy a good quality like brand new used phone. Has been using mine heavily for work and so far it works great.
March 16, 2026
Unprompted review
Reply from CompAsia
Hi Aronnyzer,
Thank you so much for your 5-star rating! We truly appreciate your support. It means a lot to us. We’re glad to hear that you’re satisfied with your purchases and our service.
Your kind words motivate us to continue providing the best service possible. Kindly reach out to us if you ever need any assistance via email or WhatsApp.
Regards,
CompAsia Support Team
Misleading information
The experience was terrible. When I placed the order, it sounded like the item was ready in stock. Only after I kept pushing, they inform me that there was no stock at the HQ. Please, CompAsia, make sure that I can pick up my phone before 18/3. It’s already been almost a week and I still haven’t received the pickup date. There’s no need to offer a free iPad or anything else, I just want my phone on time!! My order ID: OR-310400-RNPM
March 14, 2026
Unprompted review
Reply from CompAsia
Hi NOR FATIHAH,
We sincerely apologize for the frustration and negative experience you’ve had with us.
Thank you for providing your order number, OR-310400-RNPM. Please be assured that we are closely monitoring your case and will continue to keep you updated via email regarding the status of your order.
We greatly appreciate your patience and understanding while we work on this matter. Your feedback is important to us, and we remain committed to improving our communication and service to better support our customers.
Thank you once again for your patience and understanding.
Warm regards,
CompAsia Support Team
I had a great experience buying an…
I had a great experience buying an iPhone 13 from CompAsia. The service was seamless and the support is great even now i get message on my whatsapp inquiring how the phone is responding which is great commitment. I will definitely be a return customer for them.
November 1, 2025
Unprompted review
Reply from CompAsia
Dear Customer,
Thank you for trusting CompAsia. We will be happy to serve you again in the future.
I bought iphone 14 pro 256gb and the…
I bought iphone 14 pro 256gb and the phone is working well. Keep it up compasia
March 12, 2026
Unprompted review
Reply from CompAsia
Dear Customer,
Thank you so much for your kind rating and words! We truly appreciate your support and are honored to serve you.
Reply from CompAsia
Dear Customer,
Thank you so much for your kind rate! We truly appreciate your support and are glad to hear you had a positive experience. It means a lot!
Bought numbers of time from here
Bought numbers of time gadgets here, all function well and reasonable for people want to do instalment payment and all item good quality recommend
March 11, 2026
Unprompted review
Reply from CompAsia
Hi Pinky Yap,
Thank you so much for your 5-star rating! We truly appreciate your support. It means a lot to us. We’re glad to hear that you’re satisfied the device!
Your kind words motivate us to continue providing the best service possible. Kindly reach out to us if you ever need any assistance via email or WhatsApp.
Regards,
CompAsia Support Team
Seriously Good Purchase!
Really good quality MacBook Air that I got from Compasia, at such price, much lower than 1st hand price, yet the quality is just like completely new one, I really have nothing to complain!
Would LOVE to try other products from Compasia. How can anybody not buy from them?! I don’t understand how can people not utilize such good opportunities to get good deals 😂
November 12, 2025
Unprompted review
Reply from CompAsia
Hi Melissa Lee,
Thank you so much for your 5-star rating! We truly appreciate your support. It means a lot to us. We’re glad to hear that you’re satisfied the device and the promotion!
Your kind words motivate us to continue providing the best service possible. Kindly reach out to us if you ever need any assistance via email or WhatsApp.
Regards,
CompAsia Support Team
Bought an Ipad Gen 8 earlier
Bought an Ipad Gen 8 earlier. Delivery was fast and prompt. The ipad condition is mint and next to new condition. Easily last more than 6 to 8 hours in 1 go. Highly recommended!
March 9, 2026
Unprompted review
Reply from CompAsia
Hi sir,
Thank you so much for your kind words and for taking the time to share your experience with us.
We’re truly delighted to hear that you’re happy with your iPad Gen 8 and that the delivery and device condition met your expectations. Knowing that the device arrived quickly and is performing well for you really means a lot to our team.
Your recommendation is greatly appreciated, and we’re very glad we could provide you with a positive experience. If you ever need any assistance in the future, please don’t hesitate to reach out to us.
Thank you once again for your support.
Best regards,
CompAsia Support Team
My honor 200 is factory reset by itself
My honor 200 is factory reset by itself
March 8, 2026
Unprompted review
Reply from CompAsia
Hi Zack Joe,
We sincerely apologize for the frustration and negative experience you’ve had with us.
To assist you as quickly as possible, could you kindly share your order number with us? This will help us look into the matter immediately and work toward resolving your issue.
We truly appreciate your patience and understanding, and we are committed to improving our communication and service to ensure you receive the service you deserve.
Thank you once again for your patience and understanding.
Warm regards,
CompAsia Support Team
Great service and phone.
March 6, 2026
Unprompted review
Reply from CompAsia
Thank you for your kind words!
We’re glad you’re happy with the service and your phone. We truly appreciate your support!
Good 2nd hand products
I my bought S22+ 2 years ago from CompAsia and currently still using it... and just recently i bought the z flip 6 on sale at CompAsia website... both devices are working great. I really recommend CompAsia👍🏻
March 5, 2026
Unprompted review
Reply from CompAsia
Hi Oliver Aaron
Thank you so much for your 5-star rating! We truly appreciate your support. It means a lot to us. We’re glad to hear that you’re satisfied with your purchases and our service.
Your kind words motivate us to continue providing the best service possible. Kindly reach out to us if you ever need any assistance via email or WhatsApp.
Regards,
CompAsia Support Team
Great service and the team is very…
Great service and the team is very efficient. I have bought four devices from them and none has had an issue thus far.
December 1, 2025
Unprompted review
Reply from CompAsia
Hi Marclus Mwaniki Waweru,
Thank you so much for your 5-star rating! We truly appreciate your support. It means a lot to us.
Your kind words motivate us to continue providing the best service possible. Kindly reach out to us if you ever need any assistance via email or WhatsApp.
Regards,
CompAsia Support Team
Recommended.
Had purchased twice with ComAsia. Both phones looks new and no scratches seen. I had no issues with the phones. Up to now, still using it. No regrets buying it and the price is affordable.
March 3, 2026
Unprompted review
Reply from CompAsia
Hi ELL SHA,
Thank you so much for your 5-star review! 😊
We are so glad to hear that you've had a great experience with both of your purchases from us. It’s wonderful to know that your devices are still serving you well and that you are happy with the quality and affordability we offer.
Your trust and support mean everything to us! If you ever need any help or have questions in the future, please feel free to reach out via email or WhatsApp.
We look forward to your third purchase with us! 🚀
Warm regards,
CompAsia Support Team
Bought an oppo reno 14 5g in the past…
Bought an oppo reno 14 5g in the past few months. Hv been a repeates customer for the past few years, nvr encounter any issues with the phones that I,ve purchased before. Thumbs 👍 for the great service.
March 3, 2026
Unprompted review
Reply from CompAsia
Hi Ferragamo Santiano,
Thank you so much for your 5-star review and for being such a loyal customer over the years! 😊
We are thrilled to hear that your Oppo Reno 14 5G is working great and that you've always had a smooth experience with all the devices you've purchased from us. Your continuous support truly means a world to our team!
If you ever need any assistance or have any questions in the future, please don't hesitate to reach out to us via email or WhatsApp.
We look forward to serving you again for many more years to come!
Warm regards,
CompAsia Support Team
Very disappointed with CompAsia
Very disappointed with CompAsia. I received the wrong color phone and, worse, a defective device. There’s no proper customer service line — only WhatsApp — and responses are extremely slow and unhelpful.
Quality control and after-sales support are seriously lacking. Would not recommend.
my order id : #CAM81076
March 2, 2026
Unprompted review
Reply from CompAsia
Hi Jia Zhen,
We sincerely apologize for the delay in responding and for the frustration and negative experience you’ve had with us.
We have escalated this to our respective team for further checking, and we will continue to keep you updated via email/WhatsApp regarding your concern.
We truly appreciate your patience and understanding in this matter, and we remain committed to improving our communication and service moving forward.
Thank you once again for your kind patience and understanding.
Warm regards,
CompAsia Support Team
Fast delivery, phone condition is good for its price
bought ip13, phone is in great condition, excluding a minor scratch on the screen(a heads up would be nice) but other than that, battery health is 100% when received. cable that was received with the phone stop working after 3 days, but wasnt a big issue since i already had other cables from previous ip.
December 31, 2025
Unprompted review
Reply from CompAsia
Hi Nabil Afiq,
Thank you so much for your 4-star rating! We truly appreciate your support. It means a lot to us. We’re glad to hear that you are satisfied with the device and we sincerely apologize for the issue regarding the cable.
Your kind words motivate us to continue providing the best service possible. Kindly reach out to us if you ever need any assistance via email or WhatsApp.
Regards,
CompAsia Support Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.