Super easy to choose and pay for products on the website then ready for collection from the shop when I was passing.
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I had difficulty initially in placing my order - 'shipment not available for your address' - so left it. Got an email to say that I should complete my order; explained what happened and I received a... See more
As a first time buyer I will not going to shop here again. Again this is only my opinion and my experience. After placing order, there was no other communication regarding my order. Only the confirm... See more
The item that I ordered had gone out of stock but the staff went above and beyond to make up for it by sending me the items separately. ( I ordered a gift set) I’m so very grateful for all your he... See more
Company details
Contact info
Leigh Road, SS9 1BZ, Essex, United Kingdom
- 01702 716 158
- shop.hedhair@gmail.com
- shop.hedhair.com
No recent history of asking for reviews
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Great products at a good price
Super easy to choose and pay for products on the website then ready for collection from the shop when I was passing.
I ordered shampoo on 28th February
I ordered shampoo on 28th February
It took over a week to arrive but arrived today and was well packaged.
I also emailed the company to check the status and received a response within the hour.
As a first time buyer Im not coming back
As a first time buyer I will not going to shop here again. Again this is only my opinion and my experience. After placing order, there was no other communication regarding my order. Only the confirmation. No confirmation that the items been dispatched. I tried to call multiple times a day, but the phone number kept directing me to EE voicemail. Sent email, but no one responded as well, sent another one and only then got my response. I felt like this was a one person business, but i might be wrong, but that's how it felt.
After items finally arrived it was packed in a parcel paper bag only and items were not secured for travelling, which items such as shampoo should be packed better.
My parcel was squished and the items inside leaked. Me losing some product and the bag was ruined as well. In all fairness i felt like this was some scam or something due to lack of communication during the waiting time. I'm giving 3 stars and will be choosing more reliable shop in the future.
Great service as always
Great service as always. Excellent products, good value and speedy dispatch. Many Thanks Hedhair.
Great product
Lovely products wich is worthy of five…
Lovely products wich is worthy of five stars, but packaging and presentation box all damaged, which didn't bother me too much as it was for myself, if it had been a gift would have definitely gone back.
Fantastic product
Fantastic product, love how it makes my hair feel. Speedy delivery and good price. Very happy. Would love a buy two get one half price deal.
One of my items
One of my items, which did not arrive was replaced quickly. Thank you team!
Spot on with prices and quick delivery
Competent service
Excellent service and attention to customer's difficulties
I had difficulty initially in placing my order - 'shipment not available for your address' - so left it. Got an email to say that I should complete my order; explained what happened and I received a 'phone message to carry on as there was a computer error regarding non-shipment. I carried on and order was completed and arrived a few days later. Was impressed with your service and follow up and gave me the impression that you are an efficient organization who cares about the customer. Thank you.
One of best customer services I have…
One of best customer services I have ever experienced, great product and price
There was a problem with my order
There was a problem with my order which was handled swiftly and very professionally! Excellent customer service.
Keratin Complex
I’ve struggled to get this stock in the UK so when I saw this I was a little tentative but I had no reason to be. Fast shopping and will be buying from them again!!
The item that I ordered had gone out of…
The item that I ordered had gone out of stock but the staff went above and beyond to make up for it by sending me the items separately.
( I ordered a gift set)
I’m so very grateful for all your help and excellent customer service.
Thank you so much once again.
Lovely lovely people. Xx
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