Customer service is great, but...
No complaints when it comes to the customer service, Mateen was an absolute doll to talk to very polite, and always well articulated.
The real problem comes to the products, and the amount of time it took for them to arrive.
I bought both my orders at the same time, a Roadhog Hook, and two bracelets. I wrote to the customer service about a size change and was informed the hook I ordered was out of stock, but I could get the metal one. Fine with me.
The hook arrives after a month, and looks like the image, but seems to have scratches and indents, even though the packaging looked just fine.
The bracelets both arrived well about three months after order date. Now, I'm a patient man, but when the only good thing I have to say about bracelets is "The rope is nice" we've got a problem.
The images of Junkrat and Roadhog look like they've been printed from a cheap printer, and unfortunately, there's dirt in the resin in both of them. The rope is closed off weird on both bracelets, and despite ordering an 18 cm long bracelet, after measuring with the lock I've found it's around 20-24 cm long instead.
Severely disappointed, and definitely not shopping there again. The only reason it's raised to two stars is the customer service.