Appalled at the service.....the £174 Jacket of second grade quality has been returned, yet countless of emails sent because there is NO TELEPHONE CONTACT.....Refund!!!!!! Still waiting.
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See what reviewers are saying
First order wasn’t received but Mercedes kindly refunded this after an investigation. I reordered and paid for next day delivery. Received by dpd delivery next day, thank god my son was super excited.... See more
Company replied
I ordered a cap for my son and paid for next day service, the next day came and the cap didnt. i emailed in my disappointment and was refunded the difference and a standard apology stating the refund... See more
Company replied
Exceptional items of clothing, made me an incredibly happy little Italian. Reminded me of Mother special bolognaise sauce from back home. Every day I cannot wait to finish, get home and take it out fo... See more
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Company details
Written by the company
The Official Online store of the Mercedes-AMG PETRONAS F1 Team featuring the widest range of 100% Official merchandise. Shop the latest driver collections including the seven-time World Champion Lewis Hamilton and Grand Prix winner, George Russell. We’re committed to offering the very best experience for our fans across the world and welcome your feedback.
Contact info
Mercedes-Benz Grand Prix Limited , NN13 7BD, Brackley , United Kingdom
- customerservice@mercedesamgf1.com
- shop.mercedesamgf1.com
3.5
Average
263 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically replies within 2 weeks
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Quick delivery and good customer…
Quick delivery and good customer service. Overall good experience
August 25, 2026
Reply from MERCEDES-AMG PETRONAS F1 Team
Hi DJ, thank you so much for taking the time to review us. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and truly appreciate your continuous trust in us. We’ll continue striving to provide exceptional results on and off the track.
Reply from MERCEDES-AMG PETRONAS F1 Team
Hi Patrick, thank you so much for taking the time to review us. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and truly appreciate your continuous trust in us. We’ll continue striving to provide exceptional results on and off the track.
Kind regards,
Mercedes AMG PETRONAS Formula 1 Team
Appalled at the service.....the £174…
Appalled at the service.....the £174 Jacket of second grade quality has been returned, yet countless of emails sent because there is NO TELEPHONE CONTACT.....Refund!!!!!! Still waiting.
August 11, 2026
Unprompted review
Reply from MERCEDES-AMG PETRONAS F1 Team
Hi Vic, thank you for taking the time to share this feedback with us. Feedback is the first step towards improvement, so we appreciate your honesty.
We are very sorry to hear that you are having an issue(s) with your returned product and we appreciate you bringing it to our attention. We have investigated the issue and emailed you with solutions, using the email address we had on file for you. We apologise again for the inconvenience and hope to hear from you soon.
Sincerely,
Mercedes AMG PETRONAS Formula 1 Team
★☆☆☆☆
★☆☆☆☆ — Checkout itemized "Duties: $0.00" — then I paid $5,276.95 MXN at the door and drove two hours to retrieve my own parcel. Store refuses everything.
Ordered 14 June 2026 (order #int-MF1-248952), delivered to Mexico. Their checkout (Global-e) itemized: Subtotal $8,400.00 + Delivery $541.99 + Duties $0.00 + Taxes $0.00 = Total $8,941.99 MXN, charged in full. Their Delivery page claims prices include customs and duties for most countries, with exceptions flagged at checkout. No flag was shown.
What followed: their carrier chain captured my parcel's customs value in the wrong currency — their own words in writing: "entirely a technical error on our end, and you will absolutely not be held responsible for it." That error held the parcel in Mexican customs for weeks, accruing daily storage fees, while customs demanded a commercial invoice the store refused to share with me. Their courier then logged a false "delivered" scan — and based on that false scan, the store refused to redirect the parcel to my new address, on the very day UPS confirmed to me in writing that it was still sitting in customs. I had to drive two hours from another state to retrieve it myself and pay $5,276.95 MXN — 59% on top of the total their checkout represented — just to release it.
The shoes were also the wrong size: their selector shows bare numbers with no indication the store operates on UK sizing, and the women's product page only shows a men's US conversion.
Customer service refused a prepaid return label, refused any reimbursement, and refused replacements — return only at my own international shipping expense, after they acknowledged in writing a "billing and routing error" between the carriers they contracted.
A card dispute has been filed, and complaint ref. 204238601 has been routed to the UK Competition and Markets Authority and PROFECO (Mexico) via econsumer.gov. I will update this review if the company resolves the matter.
July 17, 2026
Unprompted review
Shocking Customer Service
I ordered a cap for my son and paid for next day service, the next day came and the cap didnt. i emailed in my disappointment and was refunded the difference and a standard apology stating the refund was a goodwill gesture! Shocking service and i am guessing AI generated responses or scripted at the very least. Clearly do not care about the fans or retaining them, its all about the $! I won't be ordering from them again and i would advise caution if depending on next day service. I have given 1 sdtar and you cant give zero stars unfortunately. Awful service and worse customer service.
June 18, 2026
Unprompted review
Reply from MERCEDES-AMG PETRONAS F1 Team
Hello Dave, thank you for taking the time to share this feedback with us. Feedback is the first step towards improvement, so we appreciate your honesty.
We are very sorry to hear that you are having an issue(s) with your order and we appreciate you bringing it to our attention. So, we can discuss this matter further, please can you email us at customerservice@mercedesamgf1.com with your order reference number and the full billing address. One of our customer service agents will be in touch with you to resolve the matter.
Kind regards,
Mercedes AMG PETRONAS Formula 1 Team.
Very disappointed
I bought a jersey for my husband’s birthday that did not fit. When he opened I contacted the team. They said I could return it but I’d need to send it back at my own risk and cost. Then buy another. I said that was grand, asked for the return address and bought another. After numerous follow ups I was told I couldn’t return it outside the 30 days. I was given incorrect information, automated replies and ended up paying €314.9 for a jersey. They replied to this review saying they emailed me with solutions. I was not offered any solution.
June 23, 2026
Unprompted review
Reply from MERCEDES-AMG PETRONAS F1 Team
Hello Danielle, thank you for taking the time to share this feedback with us. Feedback is the first step towards improvement, so we appreciate your honesty.
We are very sorry to hear that you are having an issue(s) with your order/product and we appreciate you bringing it to our attention. We have investigated the issue and emailed you with solutions, using the email address we had on file for you. We apologise again for the inconvenience and hope to hear from you soon.
Sincerely,
Mercedes AMG PETRONAS Formula 1 Team.
No Mercedes Packaging Used
Received the new Silver Arrow panel cap. The website says all products come in exclusive packages and previous caps have. This just came in a plan brown box with brown paper. The Cap is great but a shame with the packaging as this was a gift.
June 11, 2026
Unprompted review
Reply from MERCEDES-AMG PETRONAS F1 Team
Hi there,
Thank you for taking the time to share this feedback with us. Reviews like yours are the first step towards improvement, so we truly appreciate your honesty.
We are very sorry to hear that you are disappointed with the packaging your new Silver Arrow panel cap arrived in, especially since this was intended to be a special gift. We completely understand that presentation matters when you are gifting team gear to a fellow fan.
Our Mercedes-AMG F1 packaging is tailored specifically to each individual product, featuring various formats and structures to ensure your purchase is thoroughly protected and secure during international transit. It is important to note that our packaging is primarily designed as protection during transit and is not intended to serve as decorative gift box.
On this occasion we unfortunately have had some unplanned delays with our packaging production, which has resulted in some products having to be shipped out in regular boxes.
We are, however, absolutely thrilled to hear that you find the cap itself to be great! We will be sure to pass your comments regarding the presentation box expectations along to our branding and fulfilment teams for future consideration.
Thank you again for your valuable feedback and for your wonderful support of the team.
Best regards,
Mercedes AMG PETRONAS Formula 1 Team.
Great company
Great company, really fast delivery and excellent website to use. My son is chuffed to bits with his hoodie. Thankyou so much!!
February 23, 2026
Reply from MERCEDES-AMG PETRONAS F1 Team
Hi Nicola, thank you so much for taking the time to review us. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and truly appreciate your continuous trust in us. We’ll continue striving to provide exceptional results on and off the track.
Reply from MERCEDES-AMG PETRONAS F1 Team
Hi John, thank you so much for taking the time to review us. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and truly appreciate your continuous trust in us. We’ll continue striving to provide exceptional results on and off the track.
Very prompt response on post sale…
Very prompt response on post sale service. I'm really satisfied with the support
January 22, 2026
Unprompted review
Reply from MERCEDES-AMG PETRONAS F1 Team
Hi Violet, thank you so much for taking the time to review us. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and truly appreciate your continuous trust in us. We’ll continue striving to provide exceptional results on and off the track.
Horrendous experience
As in other cases I have read, I have had a horrendous experience with customer service. I ordered a hoodie on Dec 15, order # int-MF1-236440. The item was blocked for several days during the delivery, I tried to contact customer service which answered they would have investigated, but nothing happened and I just received an email saying they were still looking at the problem. The following day the package was delivered on Jan 15, after 1 MONTH !!!!!!!!! unfortunately it does not end here, because the size is way too big for a L, so I tried to return the item. But on the website, apart from the fact that they ask for 11€ to return the package, but even worse, when I try to pay I receive a “system” error from Adyen saying to try from another device or browser. I tried from 3 different device and browser safari chrome and I always receive the same answer, so I cannot even pay for returning an item. Please avoid this shop as much as possible
January 18, 2026
Unprompted review
Reply from MERCEDES-AMG PETRONAS F1 Team
Hello Stefano, thank you for taking the time to share this feedback with us. Feedback is the first step towards improvement, so we appreciate your honesty.
We are very sorry to hear that you are having an issue(s) with your order/product and we appreciate you bringing it to our attention. We have investigated the issue and emailed you with solutions, using the email address we had on file for you. We apologise again for the inconvenience and hope to hear from you soon.
Sincerely,
Mercedes AMG PETRONAS Formula 1 Team.
Reply from MERCEDES-AMG PETRONAS F1 Team
Hi Ian, thank you so much for taking the time to review us. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and truly appreciate your continuous trust in us. We’ll continue striving to provide exceptional results on and off the track.
Appalling
I would give less than 1 star if I could.. what an absolute disgrace. Customer service is horrendous, ordered an item as a Christmas present, attempted to return 9 days ago and been trying every day since with no success , I’m told this is apparently due to a ‘system issue. I have contacted them multiple times and have had to constantly chase due to lack of response .. only to be told to wait 2 weeks and then try to return again.. what an absolute disgrace! Returns should not be so difficult and such a big company should be able to resolve this!. Appauling!! I will avoid at all costs in future
January 1, 2026
Unprompted review
Reply from MERCEDES-AMG PETRONAS F1 Team
Hello there, thank you for taking the time to share this feedback with us. Feedback is the first step towards improvement, so we appreciate your honesty.
We are very sorry to hear that you are having an issue(s) with your order/product and we appreciate you bringing it to our attention. So we can discuss this matter further, please can you email us at customerservice@mercedesamgf1.com with your order reference number and the full billing address? One of our customer service agents will be in touch with you to resolve the matter.
Kind regards,
Mercedes AMG PETRONAS Formula 1 Team.
Delivery was very quick and efficient
Delivery was very quick and efficient, tracking company provided up to date information. That all went well. The problem is that the products sold don't match across different countries, and I couldn't buy the items. I wanted in one country, and had to order and deliver to a different one. Product quality was really nice though.
November 24, 2025
Reply from MERCEDES-AMG PETRONAS F1 Team
Hi Michael, thank you so much for taking the time to review us. We are very sorry to hear that you are having an issue(s) with your order/product, and we appreciate you bringing it to our attention. We have investigated the issue and emailed you with solutions, using the email address we had on file for you. We apologise again for the inconvenience and hope to hear from you soon.
Reply from MERCEDES-AMG PETRONAS F1 Team
Hi Fella, thank you so much for taking the time to review us. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and truly appreciate your continuous trust in us. We’ll continue striving to provide exceptional results on and off the track.
Placed three different orders over the…
Placed three different orders over the last week. Every one of them has been cancelled each time.
Why is the stock system such a shambles? I place and order of one item and even this was out of stock. It’s been live on the website all week and still purchasable now, so why is it getting cancelled?
They also cancel all items if they appear not to have one item in stock.
November 6, 2025
Unprompted review
Reply from MERCEDES-AMG PETRONAS F1 Team
Hello Adam, thank you for taking the time to share this feedback with us. Feedback is the first step towards improvement, so we appreciate your honesty.
We are very sorry to hear that you are having an issue(s) with your order (product), and we appreciate you bringing it to our attention. So, we can discuss this matter further; please, can you email us at customerservice@mercedesamgf1.com with your order reference number and the full delivery address? One of our customer service agents will be in touch with you to resolve the matter.
Kind regards,
Mercedes AMG PETRONAS Formula 1 Team.
I receive my bike in less than 1 week
I receive my bike in less than 1 week
But the helmet and the second battery did not come
October 27, 2025
Unprompted review
Reply from MERCEDES-AMG PETRONAS F1 Team
Hi Alexandre, we are sorry to hear you've experienced issues with your order.
Please note, you have reached the official team merchandise customer service team for the F1 team. We handle inquiries related to the official online store team merch.
To get the quickest resolution, please reach out directly to the dedicated customer service team that handled your bike purchase. Their contact information is listed on your order confirmation email and their website. If you don't receive support from them, please let us know, and we will see if we can speak to them on your behalf. Our email is customerservice@mercedesamgf1.com.
Excellent customer service and speedy…
Excellent customer service and speedy delivery.
October 26, 2025
Reply from MERCEDES-AMG PETRONAS F1 Team
Hi Samina, thank you so much for taking the time to review us. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and truly appreciate your continuous trust in us. We’ll continue striving to provide exceptional results on and off the track.
Nice T shirt rapid delivery just like…
Nice T shirt rapid delivery just like their F1 car!
September 24, 2025
Reply from MERCEDES-AMG PETRONAS F1 Team
Hi Mark, thank you so much for taking the time to review us. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and truly appreciate your continuous trust in us. We’ll continue striving to provide exceptional results on and off the track.
Extremely Disappointing Customer Service - Still Waiting for Refund
I am writing this review to warn other customers about the terrible customer service experience I've had with the Mercedes-AMG Petronas F1 Team store.
I returned my products on July 3rd, 2025 - that's over three weeks ago now - and I am still waiting for my refund to be processed. This is completely unacceptable for a store representing such a prestigious F1 team.
The Issues:
Returned items on July 3rd with proper tracking
Multiple follow-up emails sent with no meaningful response
No clear timeline provided for when the refund will be completed
Poor communication throughout the entire process
Feels like they're holding onto my money unnecessarily
As a Formula 1 fan, I expected much better from the official Mercedes team store. The lack of professionalism and basic customer service is shocking. Three weeks is more than enough time to process a simple return and refund.
I would strongly advise other customers to think twice before ordering from this store. Save yourself the headache and shop elsewhere until they can figure out how to handle basic customer service operations.
Update needed: Mercedes-AMG Petronas F1 Team store needs to immediately process my refund and improve their customer service procedures. This experience has left me disappointed not just as a customer, but as a fan of the team.
Will update this review if/when the situation is resolved, but as of now, I cannot recommend this store to anyone.
July 3, 2025
Unprompted review
Reply from MERCEDES-AMG PETRONAS F1 Team
Hello Paul, thank you for taking the time to share this feedback with us. Feedback is the first step towards improvement, so we appreciate your honesty.
We are very sorry to hear that you are having an issue(s) with your returned product(s) and we appreciate you bringing it to our attention. So, we can discuss this matter further, please can you email us at customerservice@mercedesamgf1.com with your order reference number and the full billing address. One of our customer service agents will be in touch with you to resolve the matter.
Kind regards,
Mercedes AMG PETRONAS Formula 1 Team.
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