Perfect customer service. I needed to return a bulky item and the support team were just great, attentive and efficient.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Right product, according to the description. Highly recommended. There were some problems with the delivery but they were solved as soon as I claimed to the customer service by email.
Company replied
I never received an official confirmation of my order by email, not even after payment, so no follow-up of delivery was possible. I have had to contact client-service twice. Then I received a whatsap... See more
I really like the Nortene products I have received. I ordered several from the same range. They are smart, well made and functional, and the price is excellent. Cost of postage and service is very go... See more
Company replied
Company details
Written by the company
En Nortene somos líderes en el sector de la jardinería y el bricolaje, con más de 50 años de experiencia que nos avalan. Tenemos 10 filiales por toda Europa, y nuestros productos están presentes en tiendas de bricolaje, centros de jardinería, cooperativas agrícolas y ferreterías, además del online.
Contact info
Ronda collsabadell, Polígon Sector Industrial J, 11, 08450, Barcelona, Spain
- ecommercees@nortene.com
- shop.nortene.es
3.7
Average
411 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Really bad courier experience
The courier marked the package as delivered even though I have not been contacted. I have tried to contact them and for an entire week they just told me they were trying to find the package.
In the meantime and accidentally, I found the package near to my house, they just left it there close to a door which is not used and could have been picked by anyone passing by.
September 15, 2023
Reply from Nortene ES
Hello Geisa,
Firstly, we are sorry to hear about your order.
Secondly, we would like to convey that we fully understand your dissatisfaction. We would like to thank you for your comment, we will take into account to improve the transport service (they are an external company with their methods). Thanks to comments like yours that help us to improve our service.
Thank you for your understanding and patience.
Best regards.
Nortene Spain Team 💚
Reply from Nortene ES
Hola Pablo,
Primeramente darte las gracias por tu comentario.
Nos alegramos de que hayas tenido una experiencia positiva en nuestra tienda.
Deseamos que disfrutes de nuestro producto y esperamos volver a verte pronto.
Saludos
Equipo de Nortene España 💚
Everything was ok
Everything was ok, except i waited about 1 month to get my order at home. they told me it was because my order was very big.
July 11, 2023
Reply from Nortene ES
Hello Atillio,
Firstly, thank you for your comment.
Secondly, we apologize for the delay in the delivery of your order by the transportation agency. This feedback will be communicated to the customer service department with the aim of improving and providing the best possible service.
We hope you enjoy our products.
Best regards,
Nortene Spain Team 💚
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.