Nufc Reviews 

Great customer service when I needed to change my order

The customer service that I received from the team at Newcastle was first class. I can’t speak any higher of them. 5 stars for sure. Thank you NUFC.

Always order from here, never no issues always great customer service

I looked on the website and ordered a pair of Adidas Samba training shoes, advertised at £67 (plus P&P).The invoice I received showed a charge of the full price of £80 (plus P&P). This was alongside a dispatch message. I emailed the customer services for the sale price to be honoured, and was the reply was “We are really sorry but we are unable to honour any price match requests if the order was placed before the sale of an items is published” (cut from the response). The order was placed because of the advertised sale price. After the response from Alex, I went online again and repeated the whole process, with the price still advertised as £67, and the checkout reverting to £80 again (obviously I did not order again). I have been in contact with Citizens Advice with the aim of involving Trading Standards, as this contravenes several consumer regulations and acts. Really, really disappointed with the Club.

Had an issue with a jersey I had purchased. Altered the team that there was an issue and my query was responded to extremely quickly and a solution was found. Couldn’t fault Alex and the team and very grateful for their help.

Very helpful. Thank you I look forward to receiving my parcel.

UPDATE!
I FINALLY received the credit to my account on 8 Jan 2026 - 39 days after NUFC Shop acknowledged receipt of the returned item - something that takes Next 24 hours to process. I can't help but conclude that this is a deliberate ploy to keep our cash for as long as possible. Shame on you NUFC!

I had to return an item in November. I received an email on 30th Nov to confirm receipt of the item and was asked to allow several days to process the return.
On 18th December I emailed to ask when I could expect my refund. The following day I received an email apologising for the delay and was advised that the refund had been actioned manually and would reach my bank in 3-5 working days. Today is 5th January and it is still not in my account, I calculate that it is now 7 working days since I received the last email. I tried phoning the shop to speak to someone but the call went to voicemail. Absolutely shocking customer service!

The nufc shop staff are all so helpful and always on hand to help with whatever the situation is I suffer from anxiety so get worried about orders but they are always on hand to help and reassure me

Bought a jumper for my son for Christmas and it was faulty. I found the customer services outstanding! They sorted the problem very quickly and couldn't do enough! Thankyou

I wanted to comment on the excellent t customer service I have received from the NUFC shop. I ordered a Christmas gift for my husband on express delivery shortly before Christmas. The order was despatched promptly and I received a notification from Evri saying it was with them. Unfortunately, I then received no further updates from Evri. I advised NUFC and they immediately refunded the express postage fee and asked me to contact them if I hadn’t received the delivery by 29th December. I emailed them this morning to let them know the package had not been received. They contacted me witin the hour to say they would despatch a replacement. They were very apologetic. It is rare that a retailer is so responsive in settling issues and I am very appreciative of the way in which they have dealt with this. Thank you

Great Customer Service! Kind and very helpful. I got a quick Feedback :) thanks so much!

Thank you for your prompt reply to my email and your kind attention to detail. We look forward to the arrival of your products.

Had a parcel delivered to me in a horrifying state (by Evri) - hole through the package, missing items, etc. Within 30 minutes of contacting NUFC store about what had happened, Alex has placed a replacement order, through express delivery that we just might have a shot at still getting it delivered before Christmas! Quite possibly the fastest resolution (and positive!) i've ever seen. Thanks so much!

Fantastic customer service! Having placed an order, Evri managed to lose my parcel but thanks to Lucy, Charlie and Alex it was re-sent with no quibble and I received it within a couple of days and in time for Christmas. They answered my query immediately and resolved the issue without fuss. I’m so grateful and couldn’t thank everyone enough. Fantastic!

ordered two pairs of winter gloves on the 12th of Dec, waited 9 days, watched the tracking of these get from the warehouse to my local area, then get sent back, then get sent back out to get sent back again, these were just supposed to be dropped off at a locker to make it easier for the delivery company. I had to get in touch with NUFC website, after waiting 9 days, just to be given a full refund, no fix, no replacement gloves sent out, I wanted the gloves, so now I have to wait 5-10 days for the refund to go in to my account, then reorder them, regardless of waiting for the refund or not, if I order them again they wont arrive, missing Christmas, maybe a change of delivery company might be in order, as it has been a total mess-up.

Goods were sent quickly but Evri delivered them to a different address on another street I was unable to get this parcel back and a replacement was soon issued Excellent service

Very quick response and incredibly helpful. Thank you to Alex.

Great experience dealing with the NUFC shop, they were so helpful, especially Anna who kept me informed by email and was very helpful.

I ordered a hoodie and there was a problem with the delivery. I contacted the NUFC shop and it was resolved in minutes. Very efficient and very helpful

My parcel wasnt moving on the tracking for a few days so I emailed the support team and they responded within 10 minutes and got me a new order sorted. Amazing customer service from an amazing club! HOWAY THE LADS!!!