Nufc Reviews 

Fantastic customer service with a faulty product, attentive and very speedy with their response. Would highly recommend.

Excellent customer service provided after courier lost the package.

Had an issue with an order that was lost. This was quickly replaced with a new orders. Alex and Charlie were brilliant

I ordered a shirt from the web shop while on vacation. Since it became clear that the delivery would not arrive prior to my departure I informed the web shop team who responded very quickly, friendly and with a can do supportive attitude. They offered me various resolution options which I really appreciate.

Thanks Alex, Charlie and Sam

Second parcel returned in two weeks. Evri are the pitz no attempted delivery and the customer service at shop is as much use as a chocolate fire guard!

Always great customer service. Polite, quick, and don’t make you jump through hoops.

I called the NUFC shop following a breakdown in communication with Evri regarding the delivery of an NUFC order.
My call was connected promptly, and I dealt with Robert who confirmed that it looked likely my order had been lost by Evri as there was no movement update for7 days.
Robert agreed to send out a replacement order on the same day and apologised for the inconvenience, despite not being any fault of himself or NUFC.
Very professionally handled and a credit to the club and the NUFC customer service team.

We had a rough start, but the customer representative Alex made my day and helped me through a tough process, trying to get my brother’s birthday gift and nieces! Alex was attentive, responsive, and found a solution, and I will be buying more from Newcastle United thanks to him!

Amazing customer service from NUFC shop, my sons Newcastle top was faulty and I emailed about a replacement, all emails were responded to so quickly and even on a Sunday morning! New top is on its way thank you so much!

I ordered a shirt with a champions league badge on, it arrived without the badge, I contacted customer services and it was rectified ans a new shirt in the way within 24 hours. Reay easy and straight forward.

Evri lost my parcel, emailed customer services and Belle sorted me a replacement straight away excellent customer service very prompt.

There was some confusion with my order, so I emailed customer services to confirm as it was for my son's birthday so wanted to make sure the correct item would arrive.
Alex responded within an hour with confirmation which is fantastic service.

Evri not for the first time lost my parcel!I dealt with Alex Claire and Robin, who communicated with me keeping me updated on what was going on, when it was delayed they refunded my delivery costs immediately then yesterday when it was confirmed as lost Robin immediately resent a replacement out to me. Couldn’t be happier with the service

There was an issue with my parcel address.
Alex was very helpful, reassuring and kept communication going.... resulting in a full refund being issued.
Excellent customer service from Alex.

Alex and Jae’s communication skills are on point! They kept me informed, after a multiple item order went missing with a courier, unfortunately, it took just short of a month from placing the order to receiving it. Thank you for your support, 3 stars awarded for initially using an unreliable courier which meant my sons birthday present was three weeks late.

Order was lost by EVRI, emailed club shop and within 10 mins I had an apology and the order re issued. Brilliant service .

appreciation goes to Robin. Clearly Evri had lost my parcel. Robin without hesitation realised the problem and immediately sent another one. Thank you Robin

Can I just make an appreciation post to robin who chased my parcel that evri had misplaced never give up and went above and beyond to make sure Ive had it re shipped out, fantastic staff we have working at Newcastle United 👏🏼👏🏼👏🏼

helpful staff. alex was great. thanks. COYM

Excellent customer service via email to quickly send a replacement for a shirt with faulty lettering.