Shop Samsung Reviews 74

I purchased two Samsung TVs, including the 85” Class DU6950 Series Crystal UHD 4K Smart Tizen TV (2024) from Best Buy, and both have been a complete disaster. Within the first month, both TVs developed significant issues, proving Samsung’s quality control is utterly deplorable.

This particular model suffers from a infuriating defect that causes it to reset every single night, disrupting my viewing experience and rendering the TV borderline unusable. It’s a clear manufacturing flaw, yet Samsung’s customer service has been an absolute nightmare to deal with. They dodge their warranty obligations with every excuse in the book, leaving me stuck with a defective product. My previous Samsung TV was so problematic I had to throw it out, and now I’m forced to endure this one’s daily resets because Samsung refuses to honor their warranty or take responsibility for their shoddy craftsmanship.

Save your money and avoid Samsung TVs at all costs. Their products are unreliable, and their warranty is nothing but empty promises. I deeply regret my purchase and will never trust Samsung again.

I bought a tv less than 2 years ago and no longer can watch it due to a line that goes all the way through it and nothing they will do about it I paid £600 plus I expect it to last longer than 18 months !! Won’t buy anything Samsung again

Samsung shop, never really bad service. 😔 I ordered a Samsung ring and got an empty package, no ring inside the package just air. 😕 After that, the only answer we get is, they are investigating. 🤷‍♀️ #SamsungService #InvestigationNeeded

The customer service is a joke. You can not talk to anybody. The people on the chat line have no authority,just pretty words. They promise that someone will follow up, but nobody does. Just generic responses
What a frustration!!!

Horrible!
I have ordered a TV that never got delivered to me. The support told be that something went wrong with the transporter (after few exchanges on the chat). I have ask for a refund on the 12th of December, got a confirmation that I will get it on the 16th of December and now more than 2 months later, still nothing!
I reach out to the support every week and they are saying that they are working on it and that I should get an update via email by next week but as you can imagine that never happens!!
DO NOT ORDER ON THIS WEBSITE